Sonida Senior Living

Clean facility from thevmoment you walk in the door. Friendly residents and staff. The facility is well maintained and the food is good. Overall, good experience with the staff at movein and the residents seem friendly and active.

The staff is great, however they are short staffed and overworked. There is a high degree of staff turnover, which is very concerning. The meals seems to be inconsistent. My mom likes some of the meals but says the "hot" meals are often cold by the time they are served. My mom is taking advantage of and enjoying the wide variety of activities. The activities coordinators are wonderful. It's a nice apartment rather than simply a single room, which makes it very homey and comfortable. The transportation to medical appointments is a big help and the driver (name removed) is wonderful.

Excellent

We were pleased with maintenance. We had some problems and within 24 hours they fixed everything. All the workers have been friendly and helpful. The people who work in the dining area... The ladies who clean our apartments, the men and women who "run the show" are all excellent.

Nice and home feeling roomy.

Friendly staff and easy to get a long with. Sometimes I question the laundry.

My father has been at this facility for almost 2 months. [name removed], [name removed]and [name removed]have been wonderful and a huge asset during this transition. They have been patient, understanding and kind to my dad. It puts my mind at ease knowing he's being well taken care of. There has been some recent turnover so I don't know the names of the new aides but I do know [name removed]. She's kind, friendly and always has a smile on her face.

We moved from our private residence on lakefront property to a 2 bedroom apartment here at the Waterford in Mesquite. Everyone from staff to other residents are very nice and helpful. I love that it's all inclusive. However, we do grocery shop for snacks and to replace meals we don't care for. I do miss having at least a small kitchen. So make sure you consider that when your making your decision. It's a very quiet senior facility. They have many planned activities you can join in on. I can't think of anything negative to tell you about living here. The cafeteria is nice. It's very clean, and the food is better than we expected it would be. We have a tiny kitchenette with a small sink, refrigerator & microwave. Thats the extent of our kitchen. We have a large wrap around balcony. Closets could be bigger. Each floor has 2 washers & 2 dryers. We haven't had any issues using them when it's laundry time. Come on by & check it out. Maybe we'll be neighbors!! See ya there!!

When Mom was there she had problems sometimes with getting the nursing staff to get back to her or to listen to her in regards to her concerns. In regards to the administration, Mom would sometimes complain that they didn't inform her on changes in fees or things like that. I don't know if staff and administration has changed since the company changed hands.

I would tell others, to check 4 or 5 other places thoroughly before going there. There was no supervisor or anyone in authority there when we were called, and informed that my loved one had passed.

I'm happy and learning to walk again

I'm very happy here

One suggestion or concern, what to do in a power outage or tornado, there have a been a couple of them this year. Would have thought there would be a generator to at least Power the phones. I don't know how cost compares to others at this point, but i do value the service. Wish there was a pool table. We would recommend this community to others based on the experience we have had

My father-in-law is meeting new people and getting the chance to do things. The residents can be as active as they choose to be. He was at home by himself for the last 5 years. He is slowly adjusting and everyone is encouraging him to do more.

Nursing may consider monthly inservice on infection control, especially for med techs. Recently, I observed a med tech sneezing and coughing into tissues while handling meds during pass without sanitizing her hands . Consequently, many residents fell ill within a month's time. We need someone to head the kitchen that understands that the meals are sometimes the very last pleasure to which residents look forward. Mahalo for allowing us to be heard.

West Shores has had some issues with staffing. Their director of nursing left and they have a constant turnover of nurses and CNs. That causes instability of care. Also, their Administrator is not great at followup when issues are addressed. The nurses and CNs that have care for Mom have been wonderful. Very friendly and caring. My only challenge is the turnover and staffing issues. West Shores has a very caring team that helped make the transition from living at home easier. They have really nice rooms, friendly staff, great food and ways to socialize and make friends through lots of activities.

The staff at The Wellington is excellent and we would recommend this community to other families who may need a place for their loved ones.