Sona Senior Living

My father had been in Assisted Living here for five years and recently, it got so bad that we had to move him, despite how difficult it is to change at age 90. First, there has been a lot of employee turnover. Management got rid of the terrific head nurse which had been there a long time and had a real personal feel for all the residence. The nurse who had been there longest quit then. The head nurse now is a woman who spends a lot of time talking about all [removed]. When families come to consult, she puts her shoes up on the desk in their faces. The long-standing receptionist left when she was required to answer the phone by saying, "How can I make your day?" and some man provided a lewd suggestion. (Employees are still required to answer the phone this way and are written up if they are caught not including it in their greeting.) The Activities Director, who was one of the best and one of the hardest workers is currently on disability leave. She started a choir that performed at least twice a year and had well-planned activities. The choir is gone, and on a recent outing, the residents arrived to find that the director hadn’t checked and the place was closed. Previously, there were two executive directors, but one of them has been disappeared. Now nearly everything seems to be determined by one person, the current executive director. Her degree is in business from a propriety college, and yet, [removed]among others. For example, we had my father in the care of the Gerontology Department of the Cleveland Clinic, which asked the Regency to take my dad off Alzheimer's medication because after three months of testing, it was determined he did not have Alzheimer's. Their doctor doubled the medication, and the nurse informed me they did not have to take orders from the Cleveland Clinic. The Clinic said they had never had a residence refuse to co-operate with them before, but they instructed us in how to get a local doctor to give the orders, which we did. My dad did much better off medication that had nothing to do with his health. The Clinic advised us repeatedly to find another place for my father, and by the time he left, there were at least two rooms empty in every hall. It used to always be full or nearly full capacity. Whereas at the Regency, nearly everyone was in a wheelchair and they kept trying to get my dad on a walker and to keep him from walking outside when his doctors had suggested he walk every day. Now he has 42 acres of nature paths to walk and lots of activities. And he is paying $1000 less a month. I would note that the lowest level staff who did all the real work in cooking, cleaning, and assisting residents were all very sweet to my father and generally cheerful and kind which the nursing staff and administrators by and large were not. Management is the problem here. Since we left, we received a letter telling us that bills are going up 10% immediately in the middle of the year, which suggests financial problems to us. And communication problems. Apparently, they forgot we aren't even on their team any more.

We really liked it at the beginning but after awhile the care was horrible, until they sent my mom out, and would not take her back. I expected a much higher level of memory care.

Do not put your family member here! My mother prepaid for a 2 week respite. They offered service options. And assured that whenever she rang her call bell, the response time would be less than 10 minutes. We opted for a CNA to check on her every 2 hours, 24 hours a day. She’s 95. First weekend, all activities were canceled! Nothing Saturday or Sunday. Tenants were expected to sit in their rooms with nothing to do. Then for 3 nights my mother rang her call bell for assistance and no one came for over 45 minutes by which time she had pressed her medical alert medallion because she was trapped in her room in a soiled bed. We were told only one CNA was on duty in assisted-living all night, she did not check on my mother every two hours and she that was too busy to answer the call bell. We hired someone to sit with her for the next two nights at an additional cost of $[removed]a night. We took her home three days early. She wasn’t safe. Now they’re keeping her money for those 3 days!Go elsewhere

They can only handle those who are placid. If anyone gets antsy or needs extra help they either send them to the hospital and tell the hospital they can't comeback or make you hire personal caregivers because they are "so busy". She needed to be checked to see if she had an UTI. The nurses didn't do it. After 4 days, I complained so the Marketing Director took care of it. They let her get out of the building. She made it to the Fire Department and they brought her back.

They were not honest and upfront when we signed up and there was an extra maintenance charge we found out about the day we moved in. I would tell others to do your research and ask about that maintenance fee. We were made many promises that were not kept. I think their communication with families should have been a lot better than it was.

Disappointed: [name removed] wasn't there, but was off in [removed] One of the office helpers showed us around. It was difficult getting there (lot of back country roads, poorly marked roads). Took the 'packet' but not interested in this place.

The Memory Care is a joke - it's a glorified daycare center! There is no skilled training required, turn over on staff is very high, they expect the residents in the memory unit to push a button when they need help...umm if you have memory problems you will not remember to push a button for help. The closets are horrible (doors do not open all the way, there is no 'track' in the closet to easily move the clothes around, instead there are one inch wire framed spaces), the sinks in the bathrooms are not wheelchair accessible, the counter in the bathroom is not even accessible by the staff! There is no response to our concerns or complaints. The price continues to go up as they make upgrades to the facility. They need to upgrade the level of care!!! Moving my mom out after a year of horrible experiences.

Please don’t bring your family here. The place is completely understaffed and not safe.

The care staff that are there obviously care and are trying their best with what little they have. We never see the new building Director she does Not listen and there are minimal care staff on site to care for the other residents. I have to come daily to provide care for my mom. There is no manager support as there are only 3 managers on staff currently with no nursing director. On a positive note activities are great but the activity director quit. This is not worth the high dollar amount we pay each month. It is a good thing there are so many new facilities opening so I can find a new place. It is sad that these changes have caused such a terrible effect and the facility is no longer what I was promised.

More change... when it seems to settle and improvements made then corporate comes in and makes more changes resulting in more turn over. There is no staff retention. That's sad for a place like this. I'm looking to move my Dad out now.

I was told for my mother's safety, she could not stay in independent living and would need to be in their assisted living or memory care. When we walked into assisted living, EVERYONE was in a wheelchair or using a walker. My mother cares for herself and her home, does her laundry and walks 20 minutes each day. I find I cannot put her in this facility as I think her health - mental and physical - would decline more rapidly. I was, however, impressed by the new memory care unit but it is very expensive with lots of add-on costs and very few residients. I am looking for a place where my mom can have conversations with residents and make friends. This may be possible when their capacity increases.

We did not have a good experience at all with Canton Regency. My loved one lived here for quite a while, and although things started out nice enough they started taking quite a downturn and just did not improve. The aides that worked with the residents directly were nice people, but the management was unfriendly and difficult to work with. The food also got worse as things went on, they started serving a lot of pre-cooked and reheated food, which my loved one really did not enjoy.

They handle people with Dementia and there all aspects of Dementia. They say can take in these types of cases but they just end up sending those patients to the hospital and need to work on getting them assistance in house and not send those to hospital. I was advised they were good at redirecting but we constantly had issues, especially with the locked door system. My mother was able to get out of the facility and at one point walked to fire station. Overall was not pleased with the experience our family had with this facility.

Nice bones but run down inside. Rooms old and dingy, stains on furniture. Need to spend some money on new furniture and carpet. The sales person was phenomenal at her job, extremely knowledgeable and warm. She is the best thing this place has going for itself.

DON'T GO HERE FOR INDEPENDENT LIVING. We just moved my mother out after only 7 months. It looks nice but they are rapidly cutting corners everywhere. The food is awful and repetitive, not like the demo meal. The few servers are very slow and don't take care of the residents. The staff doesn't even show common courtesy if someone is having trouble reaching a table or coughing, they won't even ask if you are ok. If you are not an early riser, expect to be constantly bothered as they check up on you. They are constantly calling at early hours even if you ask them not to. They have horrible communication so even if you tell them you won't be there, they call anyway. They nickel and dime you for everything. They make a lot of promises and NEVER follow through. They do nothing about complaints so don't bother. They are incredibly nosy and don't honor your wishes about when they can come in your unit, but don't actually make the residents feel safe.

I was not satisfied with the care they provided for my wife when she was residing here at the Canton Regency. I was led to believe they she would be treated with care and compassion and that was not the case. The staff did not seem to be qualified to handle memory care residents. And if you have to move your loved one into another facility make sure you take their furniture out immediately because they will continue to charge you for the full stay. Even if they tell you to take your time and not worry about the furniture, you better worry, you are still being charged!

This place is so poorly managed they cannot seem to keep staff. The care staff is ever revolving. Managers are all quitting. Do not look here. It's dark and not friendly.