SilverCrest Properties, LLC

My loved one stayed here temporarily a long time ago and things were stolen. That could have just been one person though so I do not want to rate the place bad. Overall the care did seem to be pretty good.

One of the reasons we chose this community was the marketing director [name removed]. She embraced us the second we come for our tour, and went above and beyond to make us feel welcomed. They had a welcome board set up with our family on it so people knew we were coming by. She had us join them for lunch and was able to answer all of our questions. They have a great chef there that makes excellent meals and a lovely baker on staff. They also have really good activities. However, they could work to improve on their internal controls like - safety and security. Every night the doors are supposed to be closed at 5:30PM, and after [dates removed] of our loved one being there, that was just implemented. Also they could work to improve the consistency of the covid protocols. Sometimes the staff does not wear masks or gloves, and on the weeks it is lacking more because their is no management team on site.

This is a great community for your aging parent. My loved one had to press the call button and the staff were there immediately to assist them. My loved one doesn't care for the meal options. The bistro is better than the dining room.

We like how this community is in proximity to our family, but we do think they could work on having more a therapeutic treatment plan for those residents with memory care deficits.

When I arrived on [date removed] and came in the front door (I felt very welcome) when I came in the lobby. People that work here are very professional. Food is great. The patio is good also. The staff is nice. Curious. . . I would really recommend it.

Very good.

Our family had an in person tour and it was okay, but they really talked up their swimming area. If you are a memory care patient it is not easily accessible, it is between two buildings and you have to walk through the garage and we just did not like that.

Our family had an in person tour and for some reason we just did not get the feeling this was the right place. I liked it more then some of my other family members.

Our family had an in person tour and it is a very nice facility, but their accommodations were more like basic services and not something we were looking for.

The staff overall the people that are there are really good. My loved one is there too and he is loving it the meals are great. They have activities like bingo, horse racing, periodically people come in for entertainment and also dominoes for the residents to play. Compared to other places we visited I feel that we are getting good care and a bang for our buck.

Our family had an in person tour and Village Shores is close to a lot of natural areas which we thought was nice, but we just did not resonate with it.

The community is kept very neat and clean and my loved one really likes the food. They do a great job taking care of my loved one. I would recommend this community to others based on our experience.

Very personal tour guide and will work with you and adapt to your loved. The respite care is on the second floor which I did not particularly like but she said she would work with me if that was a deal breaker. The residents are so friendly here. One resident greeted me and gave me her room number to give to my Mom. They provide a necklace for your loved one to contact them if they need assistance. They have lots of activities and the menu is very nice with a salad bar every day. Minimum respite care if 7 days.

It's been a great community. We've been very happy with the services there and the staff. Make sure you join the activities and meet the other residents, because that makes your experience so much better. They have lots to do for the residents here. It's very clean. I've never noticed any dirt or trash in the hallways or outside areas. And the buildings look brand new. They're newly redone, and it's just really well done.

Lots of enthusiasm in this building - from the staff and the residents. The place is quite large and their common areas are spread around so it felt like more freedom; instead of going to the same room every day. Having a fitness plan and a trainer included is huge (Use It or Lose It) as is the variety of activities and outings which family can sign up for their (maybe resistent) senior. Just had a renovation so it's fresh and clean!

I liked it very much. My parents will struggle with the fact that there is no laundry in the unit, and that it is a fairly urban location (which I find beneficial).

The community is above average. It's like a nice hotel and it's beautiful. I would definitely recommend this community to others. Communication was very good between the staff and our family. They kept us well informed.

I love the staff. They're very friendly and helpful, and they know the residents by first name. They get to know everyone face to face, which is nice. I have a couple of the nurses on speed dial. They call me once a week and ask if I want to schedule a haircut, or let me know my friend needs this or that. They keep me very informed about what's going on. They run a pretty tight ship!

Make sure you understand the billing and how much the community costs. The staff and the residence are very nice and my loved one is happy here. I would recommend this community to others