SilverCrest Properties, LLC

Friendly and helpful staff, beautiful facility, and plenty of activities. I would recommend Silver Creek on Main to others.

They charge for nursing care as it is used so this saves you money if you don't use it but it gets expensive quickly if you do. They aren't flexible on their meal plan. It is 3 meals a day or ala cart. They charge the same if you only order a half meal, but they do let you take any leftovers. It is free if you bring your own container, there is a fee if they give you a container. The staff was very nice and friendly. The facility was clean and didn't smell. It was small with less than 100 residents max. They do activities that include both assisted living and memory care residents.

Dining program has problems. Few residents seem to eat regularly in the dining room. The Bistro (alternative food source) is often not open. Van service for appointments, shopping etc, is very limited in the number of residents they can accommodate, and Village Shore is a large building.

After a full month "transitioning" Mom and Dad are beginning to attend activities. Dad LOVED the excursion to Orchestra Hall and he's attended several in-house events. He's a big fan of the workout room. The fact that it's staffed is a giant plus. They have had one praiseworthy meal, but they more often comment about the mediocre ones. The Pizza Luca next door gets some of their business. An unexpected benefit is the Chase Bank across the parking lot. The bank agents have occasionally brought documents to sign right to the lobby of Village Shores! A nice symbiosis. We love having Mom and Dad close by. We can take our grandson in his stroller for quick visits!

EG really does try to make it a home for their residents. Everyone is super nice and helpful, they all know my dad by name and talk to him kindly. They have a chef, and really good food. I have eaten there with my dad several times. The place doesn't have a smell. They communicated well with us regarding my dads needs. My dad is always dressed, shirt tucked in with a belt, shoes on, hair comb he always looks presentable no matter when we pop in and we pop in often. (At least 3 times a week if not more) he has lost some weight but it's more because he is portioned controlled now with meals.

Fabulous overall facility and activities. Great history of success over many years gave us a lot of confidence that they knew what they were doing and had a thriving, engaged community to join. For independent living, it wound have been a no-brainer. Individual apartments, however, felt dated and laundry set up was do-it-yourself. Also, a LOT of hiking around required as it is large and my mother-in-law's compromised mobility put them lower on the list.

I would recommend this facility to family and friends.

Village Shores is a friendly clean facility. Most of the staff is very personable. There have been a few billing mistakes (charges for services not requested) that I have not been able to clear up with the billing staff. So make sure you review you monthly statement closely. The prices are a bit high, but are in line with other facilities in the area. They offer one-on-one PT for residents but there is a waiting list due to lack of staff. The nursing staff is hard to get a hold of if you are a family member calling to check on your loved one. Generally they do call back but not for several hours, and only if you leave a couple messages. The dining room offers a small variety of food, along with daily specials. But the food seems to be overly salted and given that this is a senior facility, that is concerning. But my father loves this place - the help and care he is getting along with the new friends he has made. And as long as he is getting the care he needs and is happy, I will continue to keep him here. I should add that they are setting up a 'family committee' to influence the quality of service for the residents and I have joined that group. I think they are trying to improve any areas that are lacking and this is a good step in that direction. We will see how this goes.

They make us feel welcomed, and they are friendly. They could do better, communicating with the billing, and receiving a billl in a timely manner would be nice.

This facility is good, it's clean and they provide good care. The food is ok, good quality and variety. Housekeeping/laundry is weekly and they do a good job. Communication with the family is good, they're good about letting me know what mom needs and keeping me updated. Staff is pretty good, not too many complaints. The first month was rough, but once they brought an additional staff member in for the memory care unit it got much better. Before that, since mom was more efficient than some of the other residents, it seemed like she got less care/attention. But they really turned things around by adding another staff member. All places we looked at were on about an 8/1 ratio for residents to staff, but the extra person here in the memory care unit made a big difference. I would recommend them to family and friends.

We picked this place because my loved one, liked the location, and the closets.

Excellent facility with a friendly and competent staff! They take excellent care of my father. The staff is well trained and treats residents and visitors with kindness and patience. There is always senior staff available in the event they are needed and they display the same level of kindness. I toured many facilities prior to choosing this one for my father, and I definitely made the right choice!

Our family had an in person tour and the tour was fine but the environment was not quite as open, inviting and bright which is what we were looking for.

I toured Brightondale Senior Campus and I was very impressed, it was a nice community. They made the top of my list, but I chose another community because Brightondale's building was old and needed some repairs. Also, one of the administrative members made an unprofessional comment; she stated that she was going to try and convince me to move into the assisted living side instead of independent.

I would recommend Silver Creek to those who are looking. They're very easy to work with. They really seem to care about their residents. Things have worked out pretty well for my family and I. Silver Creek has a good plan in place for our loved one.

My loved one stayed here temporarily a long time ago and things were stolen. That could have just been one person though so I do not want to rate the place bad. Overall the care did seem to be pretty good.

One of the reasons we chose this community was the marketing director [name removed]. She embraced us the second we come for our tour, and went above and beyond to make us feel welcomed. They had a welcome board set up with our family on it so people knew we were coming by. She had us join them for lunch and was able to answer all of our questions. They have a great chef there that makes excellent meals and a lovely baker on staff. They also have really good activities. However, they could work to improve on their internal controls like - safety and security. Every night the doors are supposed to be closed at 5:30PM, and after [dates removed] of our loved one being there, that was just implemented. Also they could work to improve the consistency of the covid protocols. Sometimes the staff does not wear masks or gloves, and on the weeks it is lacking more because their is no management team on site.

This is a great community for your aging parent. My loved one had to press the call button and the staff were there immediately to assist them. My loved one doesn't care for the meal options. The bistro is better than the dining room.

We like how this community is in proximity to our family, but we do think they could work on having more a therapeutic treatment plan for those residents with memory care deficits.

When I arrived on [date removed] and came in the front door (I felt very welcome) when I came in the lobby. People that work here are very professional. Food is great. The patio is good also. The staff is nice. Curious. . . I would really recommend it.