Senior Star Management Company

Food has been a significant problem. Apartment size is great. She loves the community. And all the staff other than kitchen staff

Staff has been very attentive and kind. Always willing to be extra helpful. Common spaces are always clean and welcoming. Some organizational challenges getting them situated, but managed. Food is pretty good but the ordering process can be cumbersome. The quantity of styrofoam from to go meals there that they have accumulated is staggering. We recycle it.

The staff is great, always willing to help in anyway they can. The facility is a rental with no buy-in which was very attractive to me. There are some nonrefundable fees. Pets under 25 pound are allowed. In independent living there is very little care provided but if needed care is available at extra cost. They do provide emergency services and have someone on staff 24 hours a day. There are an abundance of activities, including exercise classes, art, classes, cards, game room, puzzles, etc. There is also a very good library. A beauty/barber shop is available to residents. There is a beautiful courtyard called Keller Court and a terrace on the third floor. There is entertainment at least once a week and a happy hour twice a week. There is restaurant style dining as well as a bistro for breakfast and lunch however, the dinner menu could use improvement. There is weekly transportation for shopping, to grocery stores, banks, pharmacy, etc., as well as transportation to medical appointments. The grounds are lovely and very well maintained. The facility itself consists of a few three bedroom, two bedroom and one bedroom apartments with weekly housekeeping. There is also assisted living and memory care on the village grounds in a different building with their own staff. Overall, I would say it's a wonderful place to live.

My experience was very positive. It is a beautiful facility. The staff are phenomenal. The only downside was that I was charged full rent even though I was in the hospital for 2 weeks and rehab 7 weeks. The facility was not full nor was there a waiting list. I believe that I should have received some discount. The rent was the negative. Though this may be a norm in these facilities. I thought about coming back after rehab but the cost for a one bedroom was too expensive for me. But while was there, it was a fabulous experience. And the setting was wonderful

The facility is very friendly and the staff goes out of their way to be helpful. I like how informed they keep us about the going on there.

The staff is very friendly and welcoming, the room is bright and clean. The food has been inconsistent. If you don't go down immediately when they open the door for meals, it gets cold. But overall it has been a good experience.

The administrative staff at Independent Living was on top of every possible situation and communication was excellent. Also they did add the Bistro and dad loved sitting down there. The person who cooks at the bistro is an absolute excellent person who caters to everyone's individual preferences. The billing transition has been an issue from the very beginning. We also felt that sales was a little less than completely honest with us about availability in the assisted living part. Since then things have been better and I would say that people have been very attentive to him. He likes the food and especially likes Milkshake Monday. The van drivers have taken him to 2 appointments and both experiences were exceptionally good.

[Name Removed] was very helpful with discussing options and the facility. The independent living building is older so I noticed some areas that are worn, and hallways were narrower than newer facilities so I worried about walkers and wheelchairs as mom declines. The common areas were smaller than other places and didn't feel as inviting. They do have a swimming pool which is great for water aerobics. I spoke with a couple of residents that said they liked it there; food was "ok". I was concerned when mom needs to move to assisted living the price will jump a lot. Overall though, this was my #2 choice so it is not bad in my opinion and I have heard good things about it.

They seem to sincerely want to provide the best environment for their residents. I would definitely recommend, I'm very happy with the care they have given my parents, and most importantly the peace of mind it's given to me and our family. That's about it.

Overall - it is good but not perfect. Staff is friendly and helpful. Food is good and healthy. there are lots of activities and the people are friendly. Age groups are 70s, 80s and 90s. It is clean. Apartments are several different sizes. We have had several new residents since the new year. It is easy for new residents to join in the group.

The facility is well maintained, clean. The staff are all very friendly and attentive. The apartments are very nice. Roomy and comfortable. The only drawback from my standpoint is the overall size is a very large facility, but that's probably not a drawback for others. It is quiet and smells nice. The food is good.

Seems like a nice facility…however most places seem nice when you visit. You can only hope that your mom is getting the care when no eyes are in them.

The staff are very good and will try to help you with any problems. Your loved one may not integrate right away. Be willing to be patient. Personally I wish my parents could have stayed there, but one wasn't ready to be there. In the month that we were there, I think they did try to help my parents.

Staff is excellent. Food/Dining is also nice. Food looks good. Apartment size is also nice.

The food is pretty good, lots of variety, but definitely institutional. There are lots of activities & special celebrations. There's even a brain training program available. Family members are regularly kept in the loop. Best of all for me is that with very little advance notice Wexford provides transportation for medical appointments. There are lots of staff members & there's been a fair amount of staff change but my loved one has several staff who know him & are very cheerful & caring toward him

Nice facility, just a bit too pricey for my mom's budget. The food is a bit bland and limited but to be expected when you have to cater to a large group.

The facility and staff are great- (my dad moved there) he likes the smaller size. But, the downgrade is the food. It's horrendous. But, my dad still cooks some at this point and can drive. Aside from the food, my dad is very happy there.

It has a nice atmosphere amongst the residents and friendliness of most of the staff

Food I think has improved in the past year but it is inconsistent. At times way too salty or hard to cut or chew for older residents. I often wish that the substitute menu would be better. They do seem willing to listen to suggestions. Activities- sometimes really nice and special. This seems to be improving in that there are a few more activities in the evening. Weekend activities are rather sparse. Staff- there are many outstanding and caring staff. At times response is slow due to staffing shortages. General clean though better ventilation might help with nursing home smells. Always difficult to find best route but dining room chance for conversation and stimulation is impeded by seating. It seems that a new person sits randomly at a table and it is difficult to then move to a more appropriate spot. There are so many factors such as ability to speak loudly, hearing difficulties, personalities etc. but I notice at times it is the only time that some have much social interaction.

They were very helpful & made move in for respite happen very quickly. Their respite stays are 15 days minimum, 30 days maximum.