Senior Solutions Management Group

I would not recommend this community to anybody. My mother had a horrible experience, and had to go to the hospital a couple of times. She fell twice, and was only in this community a total of seven days. I moved her out of this community immediately.

My mother lived here, and she had a terrible experience. The assistance was not as promised, the helpers were rude and uncaring. They treat everyone like a paycheck, instead of a resident. They made many promises when we toured, and before we moved in, but once mom moved in, their whole attitude changed - and not for the better. If you complain, they will listen and pretend to care, but nothing gets done, it is only a façade. Most residents complain about the food, and they even have a "town hall" type meeting where residents can voice their complaints, and they say they will look into your concern, then later come back and say they have to use the vendors set up by their corporate office - they have been doing this for years, so why pretend you are looking into anything, when you already know the answer? This was the biggest waste of money, and the worst experience. Cannot recommend this place. Buyer Beware!

If you are looking for a community that ignores your loves ones, has too few staff members, allows residents and their beds to be wet all day, serves cold middles school cafeteria food, has juvenile activities, has little compassion for those they are paid to serve, but gives great tours and can give a heck of a sales pitch, this is the place for you.

My mother is living at the Pointe now. They are not taking care of my mother. She sits in wet and dirty diapers for days. She has gone as much as a month without a shower. She and her room reeks of urine. The excuse is she won't let us bath her or she won't let us change her. No one is trained to deal with this situation. They do not do the things listed on the care contract and do not make excuses for not taking care of her they just do not care. I just hired a person to come help with her care. I do everything bathing, laundry, cleaning, diapers changing etc. I need help with these items so hiring help was my only choice. I am moving her at the end of the month. She has fallen several times and had been in the hospital as a result of the falls, three times. They are so understaffed and ill trained they could not take care of a young person. My mother is 100 years old and living like this is cruel. I would not recommend this place to anyone.

We were here when the doors opened. Sadly the comments below are true. This place is constantly in flux. They are always losing good cooks, good staff, good nurses. Management acts as if they are doing us a favor, taking our hard earned dollars and housing our loved ones. Not to be nasty, but the mindset should be that they work with and for us to care for our loved ones, not the other way around. This place houses seniors, they don't care for them. The owners sneak in and out of the building without talking to the residents and their families about their concerns. They don't want to get their hands dirty trying to improve things. With the right management and mindset, this place could be wonderful. When corporate types with no experience run places like this, care, service, food, staff and mostly residents suffer. Until someone who actually cares about the residents takes a hard look at this place and what is wrong, they will continue to fall short.

When we got here, the food was great. There were issues with limited staffing but that was being worked on. The management was actually interested in improving things and helped out when there was not enough staff. Several months later, the food is awful, management has changed hands and they are not interested in improving things and good CNAs are leaving. The local representative says below that we should speak to the executive director. WE HAVE and other families have and he is not interested in our concerns or the decline in service or the fact they NEVER EVER have enough staff or the half a dozen other complaints we have. The owners have to know things are bad but they are not interested in meeting with the families. They come into the building and you never know they are here. They dare not meet with the families because we have an ear full for them. Our loved ones deserve so much better than they are getting.

Greatwood has gone downhill in several years from poor management to things going wrong in the building. Building had flood and the whole front office was flooded where there was mold on walls and it had to be redone. Carpet and the rest of the building is old and they only patch up things at time to make it look ok. They are always short and managers never there. Food is horrible and not cooked properly . They keep leftovers in fridge and seen mold on the food just sitting there, roaches in the kitchen . Overall the whole building needs new management and updating fast. I don't recommend this place, you will be paying a lot of money for services not done.

Regal estates is not a good place for people so we moved out. No one would address the issue of the terrible food with the assistant director Christopher. I approached the subject with a signed petition from some of the residents and nothing was done. Most of the staff are not qualified and my husband did not receive one of his medications for a week. I would not recommend this community to anyone.

After viewing the website and touring the facility we thought Regal Estates in League City would be the perfect place for our Father. Boy were we wrong! The first month was great. (Aug. 2015) Except the bathroom shower strip was loose. We asked them to replace it because it was a fall hazard. They never did....Then soon after moving Dad in, half the management team quit! I asked the staff what was going on? They just shook their heads. At that point the care started to decline and we should have taken Dad out immediately. One day I visited him and he was in tears. This was after I had complained about his weekend caregiver. I asked that they assign another caregiver due to her lack of professionalism and care. They said they would. The following weekend I spent the day in his room to experience what his days were like and not once did anyone check on him...the entire day not once did anyone check on my Father! He did not eat! I took him home that night. The following weekend I spent Saturday with him and took him to lunch. Took him back and said I would be back on Monday. That Sunday night I get a phone call that he would not get out of his chair. 24 hours later we find out he somehow fell and broke his hip! No one could tell us how! (Oct 2015) This was Sunday night. Monday morning the ambulance was called. He never returned. After the surgery we brought him home. 4 months later, my Dad past away. He could not recover from the hip surgery or stand the pain any longer. Beware of this place! Don't let the website fool you....Oh and that shower strip...was never repaired!

My loved one was here for about a year. She would tell me things like they weren't responding, or that she wasn't getting her medication, and they would tell me that wasn't true, and that she was getting her medications. She kept going downhill. One night she fell, and nobody answered her call, so she called me. I tried to call a few times on a few different numbers, and even though they were supposed to keep the phones on them, nobody answered. I eventually had to call the fire department, and they couldn't get a response at the door for over an hour. The community tried to tell me that this didn't happen because their computer showed that they had responded in twelve minutes, and told me that computers don't lie. I would say avoid the point at all costs. At the beginning it was a really good place, I had high hopes, I would have gone there myself. After we first got there they had a huge turnover in staff. If you have people that aren't being honest, people can be hurt badly.