Senior Services of America IV, LLC

We notified the receptionist and a facilities person that the door to my Mom's apartment was hard to open and asked that they adjust her door (and other doors in the facility) to accommodate the abilities of the residents. The doors weren't fixed. My 90 year old mother fell backwards when her hand slipped off the door handle because she had to put her weight into opening the door. She was on the floor, used the alarm to summon help - no one came. She dragged herself to the telephone and called the front desk. Eventually, help arrived. Apparently another resident incident was occurring at the same time and that accounted for the delay. The facility RN cleared her to do her normal activities because my Mom said she didn't hurt too bad. My Mom clearly has osteoporosis as most 90-year old women would be expected to have. No one called me or any family members to tell us what had happened. Mom had a hair appointment at the downstairs beauty shop and she walked downstairs to the appointment. After sitting in the beauty shop chair, she started having pain. She asked an attendant to get her a wheel chair and take her back to her apartment. The attendant assured her she could walk back on her own and left her to do so. By the time she got back to her apartment, she was in deep pain and called my sister to take her to the ER, where we learned her hip was broken. She went into surgery the next day and 5 days later passed away, my brother and I were with her. Cause of death was surgical complications secondary to broken hip and osteoporosis. After she passed, the doors were fixed. The facility director assured me they were looking in to why it took so long for help to arrive to her apartment. The RN supervisor apologized for missing the, to me obvious, probability of injury after she fell, everyone was sorry they had not contacted family members (my sister lives 5 minutes away) or gotten a better medical evaluation, and that they allowed my Mother to walk after her fall. I believe weight bearing activity after her fall was a big factor in her injury. The attendant who did not get her a wheel chair was identified and counseled. I believe the series of mis-steps at Fieldstone killed my Mother. My mother was a beautiful soul. She was mentally acute and relatively independent at the time of her death. She came from a family with considerable longevity, and I thought I had years with her still. I will forever regret allowing her to move to Fieldstone (she did not want to move in with me or other family members). It's been over 1-1/2 years since she died. My grief is still acute; I will miss her forever. If you love your parent, I do not recommend moving them to Fieldstone.

My father suffered from Alzheimer's & was at Birch View. One day the gardner left the back gate open & my Dad wandered out. His body was not found for about 6 weeks.

Due to time constraints we weren’t able to visit all the places that I had booked tours with. So to save time we drove by a couple of the communities and from the outside my father described it as ‘hotel living’ and he wasn’t interested in seeing it. It may have been lovely and perfect for someone else but my father was looking for more outdoor space.

The residents live on floors 2-4. Everyone will be going to the dining room at the same time, and that will jam up the elevator. the rooms were small.

the food is atrocious, and staff is poorly trained - residents report "you don't complain, you just get used to it." see few, if any, happy faces - would not recommend.

MY mom resides in the memory care at Hawthorne Gardens. It is a beautiful building, and appears to be well staffed, and the employees appeared to be engaged with the residents on my initial walk through. After an unannounced visit I made to visit my mother in memory care one morning, I was shocked to see how different things really are. The memory care unit was short staffed, it was dirty and there were residents screaming, and the staff and memory care manager, [Removed]. were present, and no one cared. I am not happy, and unimpressed by the lack of professionalism in this memory care, and will be removing my mother from this dreadful place, and will be making sure the public is aware of how this place is really ran. The manager is lazy, and the staff is untrained, and unprofessional. It is not a safe environment, and I have seen a huge decline in my mother, and other residents since I have put my mother here. This place should be closed down!!!