Senior Services of America IV, LLC

I would continue to recommend it. My daughter and I looked at a lot of facilities and this is the only place we agreed on.

I placed my wife in Memory Haven on a Thursday. She was still wearing that same outfit on Sunday. I was the one who changed her clothes. The only activity I observed was a lady had a coloring page, set up a radio and had only one individual partaking. The only real time I saw a gathering of patients was at meal time. The only other people ( two or three) were placed in front of a TV that was seldom monitored... most of them were asleep. Of course, this was over a weekend, so I don't know if staffing was sparse. I just felt this was not the place for us.

My father was a resident of the memory care, and was only there for one month, before being told that he had to "get his medications straightened out" before he could come back. The Lodge signed an agreement that they would allow him to come back, but after a month at an inpatient unit, they determined that he could not come back. Memory care is for dementia patients, and the staff should be trained and able to deal with normal dementia behavior. This facility is not able or willing to that. The exorbitant cost should include all of dementia care. If your loved one has any difficult behaviors, don't waste your time or money. On a side note: [name removed] is the person we first talked to. She was amazing and very helpful. Definitely a great advocate and employee.

Friendly staff. Poor food and on occasion too long to respond to help monitor.

Staff turnover was very high and training and support of memory care staff was inadequate. My parents moved 12 months later due to concerns about food and mom's safety For assisted living I could recommend Queen Anne but not memory care. I'm fine having my name on it. My dad had many conversations with management prior to leaving since moving is really challenging and we all hoped Queen Anne Manor would work out.

I picked this community due to its short distance from family, and was newly opened and very nice. The food is ok, they changed to giving the residents an option instead of 1 thing for everyone. The facility looked clean when you first come in, but the upstairs kitchen was dirty and my dad's room floors were dirty. He made a mess, but I noticed the same food stains on the floor for over a week. The caregivers were kind and seemed to care for the residents. Like everywhere, they were short staffed.

There was a management change earlier this year and it seemed like they were making some changes to add more variety to the activities. The apartment was very nice, large and comfortable. The overall facility was nice but the communication was not good. The Care Director, [name removed] , would rarely respond to our calls, emails or texts. And it took numerous requests over four months to get the closet door repaired. We had to move mom to a secure facility and did tour the first floor at Harbour Pointe but were not impressed which made us look elsewhere.

I would tell others looking that you fit in better if you can walk, talk and socialize. If you can't, you might be left out. I would only recommend Mukilteo Memory Care to others if they were somewhat independent.

We were told they handle hospice and end-of-life. Then told once she's released from the hospital they would not take her back causing more stress on our mom and family members. Their practices seem inconsistent and not clear.

The facility itself is nice and well maintained. Administrative staff was friendly and mostly responsive. Service staff were hit and miss as far as training and proficiency. Food in the dining room was acceptable .... brought to the room .... unacceptable.

We have had some really good things at this community and some really bad with them also. I feel like my dad one is being taken care of adequately. They have activities like an ice cream social, a dance, and more for them to socialize and stay active in the community. I have not had any experience with any other communities so I dont have anything to really compare it to.

if you're looking for a senior living facility or an independent living community, The Lodge at Mallard's Landing would be absolutely excellent. my loved one needs assisted living and I do feel that the assisted side needs some work. I have been trying to collaborate with the staff on an effective plan for my loved one, but none of my calls have been returned. I don't feel that we're getting the assistance we need. I'm hopeful that this will change because it is a very clean, beautiful facility with super friendly people.

The rooms were small, not the right lit for my loved one.

Plus things: Lots of activities for the residents. Meals appear to be tasty and nutritive. Rooms appear to kept clean. Minus things: Sorely understaffed on weekends. Response time to call buttons being pulled by residents horrible. Constant smell of urine in hallways outside resident rooms. No nurse on duty (just on call) at night and on weekends. No attention to residents personal habits - if the resident isn't up and ready to take a shower when the caregiver wants to give it, the resident doesn't get a shower.

short staff at night shift need to focus on outreach and maintain communication with family of loved ones. Hire executive chef instead of temporary replacements regular housekeeping for residents residents belonging are missing and lost with no explanation from caregiver or facility.

Our family had a virtual tour with Fieldstone and it was nice, but there is a movie theater inside for residents to go through and even though some people might enjoy that we just did not think that was going to work with our loved one especially due to her health state.

My mom lived there for about a year and a half in the assisted living portion. Lots of turn over in management and staff during that time. The staff was helpful, although many things were inexplicably difficult. They could provide medication, but would not administer eye drops. The food went from OK to bad, to downright inedible due to turn over in the kitchen. Show up for a regular meal, not a brunch for a true taste. Scheduling transportation to doctors visits is often unhelpful as they will not escort your parent to the actual waiting room. They get a curb drop off. Also, scheduling outside of the pretty narrow pre-defined transport opportunities (one or two days a week) is difficult. Communication from the staff was OK regarding my mother's health. The staff would sometimes call, but other times, including an ER transport, would fail to make contact with a family member. Health events that may seem minor were not communicated unless you asked to see the health logs or notes. The rooms at HG are nice enough. The air conditioning and heating is provided by a through-wall unit which has a noisy fan. Windows can also be opened for outside air. The biggest concern was that at the end of my mother's life, they refused to allow her to have hospice at the facility. They would not provide care for her and we end up scrambling to find a new place for hospice (which there are few on-demand options!) at the very end when she was very ill. That is not a good outcome. Be sure to understand what care will and will not be provided during times of declining health as you may be surprised to be caring for your loved one while scrambling to find a facility at the same time. If you read this far, you already know, but you should read the inspection log book that they are required to have in the lobby. It tells about any findings by inspectors and what actions they took.

We toured this community for care. We were not happy that the community was clean. The residents did not seem happy. We did not like that the staff do not work with the residents or try and keep them active. We would not be able to recommend this community to other families for the care of a loved one.

I met with [Removed] and was given a good tour of the memory care part of the facility . He did a great job. Nice enough place, but it is also going through some important upgrades. They are in the process of renovating (painting) so it will look better very soon. They are also adding an activities professional for the memory care residents soon. Nice outdoor spaces and beautiful old stately building. I'm waiting to get details to them from my mom's existing facility before getting a financial estimate but the just the rooms start at around 5800 - 6500 with no care and go up from there so I'm expecting 10k+/month.