Senior Lifestyle - Main

The staff are very sweet and attentive. The place needs a major spruce up- patches walls, etc. And there are safety issues- water gets scalding hot in the resident's rooms, they placed bathroom cabinets so that he hits his head getting off the toilet. That was so they could lock up any products that a resident might accidentally drink. Only it's never locked anyway- so just a nuisance. Ever since a national corporation took over they've lost their best and most experienced staff.

It is independent living but there is no health care. Administrative staff is unfriendly and not interested that we would like those benefits that were offered when we moved in and are not now available. The salon and massage was included in our club cars money but it was taken away. Also a payment disagreement with the executive director took away an excellent physical therapist. The food is good and portions are large. This is the ONLY place to use the club money and the menu doesn't change often. There are many and varied. For the value for cost I'm not sure. Our rent went up 7% in January and I was told it went up the same amount the year before also. This raise was blamed on inflation but but inflation was not 7%. I do enjoy being with most of the people we've meet in the past year. I do enjoy that most people are mobile on their own.

Criticisms are: doctor on staff, awkward transition between Evergreen and Wellspring, and quality and consistency of nursing care. The grounds are lovely, as are the rooms.

A month or so ago, I would've given much higher numbers. But they lost their main nurse for memory care and things have gone downhill since then. They are currently understaffed. They need a second nurse. And they need a new chef. The food is not very good.

Over all I give them a 3 1/2 some area are making improvements others need work.

Your staff is excellent, I think some residence are not Assistant Living. They seem to be more skilled care, especially when they're falling asleep at dinner or lunch and they sleep until the tables are all cleaned up at the dinner table. Also, they need to feed some people.

They over promise on staff assistance. I had to hire a private aide to make sure my dad is taken care of. Have had issues with sheets not being changed when needed. Room cleanliness is an issue. I'm disappointed at lack of activities. Giving the facility another month to get their act together or I am moving him. They are having difficulty keeping staff so there is a great deal of turnover. I know they are working at fixing it but for what I pay I won't wait forever.

There is only one bathroom in a 2 bedroom apartment. There is no dishwasher or microwave in the kitchen. I had no ice cube tray in the freezer. There is no washer and dryer. Hook up space did not have electric outlet. I had to buy stackable washer and dryer but door to space doesn't fit. Shower is small. Salon doesn't do gels or acrylic or pedicures. Games are offered but difficult to get in to established foursomes. Meals are decent but wine or beer only is available on Friday and only one. is offered. Happy hour one drink is offered every Thursday.

Everyone was friendly. They could have better food.

Don't send someone who needs people to check in and make sure they are actually coming down for meals/not holing up in their apartment. I asked when she moved in and they promised they would. The vegetarian options were extremely limited and repetitive. Pasta with sauce multiple times a week A few months later she went over 30 hours without eating. No one checked in even when I asked.

The staff is nice. Food needs improvement. No fresh fruits or vegetables that I can see . Processed food. The care takers are very nice with the clients.

I would just say that the management team is not 100% honest in what they say. You really need to be local so you can personally check on your own loved one. They just tell you what they think you want to hear.

Overall, pretty good. We picked this community because of the location, amenities, price etc.

Facility is very conveniently located for South Tampa families and is very tastefully decorated and has lots of activities for socialization. However, facility is located in a flood zone that requires evacuation during hurricanes and the communication with family members can be improved. It is helpful to hire personal caregivers to supplement the staff depending on the condition of your loved one.

The med techs and nurses are awesome. The Director not so much. Took her forever to get back. We are no longer at this facility. The food looked cheap and not appetizing.

Friendliness of staff - my initial contact was [removed] who was fantastic, a combination of sales and onboarding. He was patient and checked in approximately every 3 to 4 weeks while I reviewed and visited other properties. But once my parents moved in and [name removed] was promoted to another role, the friendliness and helpfulness of their team stopped ABRUPTLY. The assisted living and rehab are terrible. I came in to visit my father who has dementia and was in rehab as a fall risk was sitting on the toilet by himself. Not fully staffed and while he was there, imagine a 90 year old man with dementia and his 86 year old wife having to sit with you for up to 9 hours a day just to insure you are fed a hot meal, and to have clothes changed and you are charging people high amounts. People need to know. My girlfriend told me about her experience when her mom needed memory care....it wasn't good and I should have listened. But compared to some other places, I thought Evergreen would be better. But it isn't, do yes, use it.

[name removed] likes it there. It is a clean place. The food is cold and awful. That is the worst part of the place. The people that work there are professional and kind. The grounds are beautiful.

When it comes to the care services, there is not enough staff to watch residents. We felt she was kept in bed as a way of keeping her from falling. The food was ok, but my mother needed someone to feed her at times and people not always available. It was at a reasonable rate based on the other facilities in the area, so I assume we get what we paid for

Management had issues with conducting regular cleaning (residents went six or more weeks without cleaning services and were not compensated for it) and they regularly ran out of entrees at dinner time. I would still recommend Baywinde Senior Living to others.

Beautiful facility, spotless , good food most staff are good just not enough qualified staff ... overall it is a nice place would recommend to others ... best facility in the area.