Senior Lifestyle - Main

As a seasoned veteran in healthcare communities, (due to my father) . I find Bayshore to be exactly what we needed. I was incredibly impressed by the care staff and clinicians, as well as the care of my father. Our family is so greatful for the amazing variety of fresh produce, fruits and choices in menu. I absolutely Cannot Thank the kitchen staff enough.Our special THANKS to Valerie, she herself sees to it everyday that the residents are well fed and Happy. Our family is thrilled with our experience. Again THANK You!!!!

Most of the people there at Meadowbrook of Agoura Hills are very good. The food is fair. Sometimes it is great, but usually just fair. While most of the staff is very understanding and considerate, but there is one staff member that has been a little rude to me on a couple of occasions and that can definitely impact my outlook on the place.

My mother is living at Woodbourne Place. Overall, I think it's the right match for her. She receives 3 wholesome meals a day. Medicine is carefully taken care of. Staff is friendly and helpful. The only things that should be improved on is the cleaning of apartments and following through on listed activities. There needs to be more activities for the residents. I give it a rating of fair to good. Thank you.

My family looked at several places for Mom. One reason we chose Baywinde is because they allowed Mom to bring her cat. This was very important to her. We also liked the special memory care area. There are a lot of different activities so Mom was busy throughout the day, not just sitting in her room watching t.v. The meals are nutritious and delicious. We feel good knowing She is safe and happy.

When I approached Spring Hills about placing my Mom who had a stroke that left Her right side immobile and unable to speak. Throughout the interview process I received nothing but assurance that they could hanfke Mom in her condition and was lead to believe that the assigned level of care(highest) she would receive would address all of her needs. This was sadly misleading. While there is no doubt in my mind the staff cares for the residents their failure to consistently deliver has left me disappointed. I am paying extra for the personal care I was lead to believe was included ( this place is lovely but very expensive to begin with) in monthly fees. With better communication, staffing and practices this place could be great. At present its good and considering it was the best of all I've seen Mom will stay for now.

I wish the assisted living in room monitors didn't act as the PA system. It's confusing to my mother. The nurses make announcements asking another nurse to "declare their location" or basically, where are you? What room are you in providing care.....what resident are you with.....that kind of an announcement and my mom is very confused by that kind of noise. When she is in her room this apparently goes on throughout the day. The announcements about lunch and general activities are great but the facility needs to find a better way to allow staff to "page" each other without disturbing residents.

They seem to be doing a pretty good job. It's kept pretty clean, no concerns there. They are a little understaffed on the weekends though. I haven't had any complaints about the food so far. Overall they are doing a good job.

Clean, very attractive surroundings - nice common areas & dining room, individual studio or 1 bedroom apartments provide comfortable privacy when desired. Well-kept outdoor courtyard & front porch. Caring friendly staff with varying levels of care to suit wide range of residents. Activities daily, encouraging residents to be active. Nice social time at meals. Costly, but you get what you pay for.

There are some of the staff that are great, but there are a few that are pretty rude, and we have had a few problems with them more than once. The sales staff and the head nurse are quick to respond to an email, but accuracy can be an issue we have had some medication errors, that were caught first by my loved one. They have a great calendar of events, but there could be some more stimulating options. They do not manage the food very well, it's nice that they have a little log book for requests. I think just following through and being consistent would be helpful. We liked that they were a newer facility, and beautifully decorated, and they designed the building with memory care in mind. It's nice that it's a flat rate where it's all included.

Overall, good. My sister has been there a little over a month and is "settling in". The staff is kind, and happy. They are open to suggestions. My only wish would be that they try to engage her more in more activities. They offer, she says "No thank you" and that seems to be the end of their efforts. I know they can't force her to do things but I am concerned that she spends too much of her day isolated in her room. She has been a very gregarious person most of her life and it is sad to see her this way.

It didn't seem like there was anybody there. It seemed more like a resort, than a community. I couldn't get a sense of how it really was, it felt staged. It seemed like there were actors as opposed to people living there. People seemed like they were dancing in the halls and I just thought there is no way that is what living here is like.

We just went in for a quick visit so I didn’t get at much detail on them but I would probably rate them somewhere in the middle of all the ones I saw. It looked like they had good social program but the building was a little more outdated and worn, especially for the cost.

Courtyard Fountains would be good for someone really needing a retirement community. There are good maintenance people and the kitchen staff does try. The food was not that good and I am vegan and there were almost no options. The meals arrived at the table cold and the service was slow sometimes. There were occasions when there was no hot water. They did seem to have fun activities and I enjoyed the opportunity to use the green house.

Some of the staff needed to be retrained who cared for my mom. My mom had dementia and she didn't want to bother anyone or complain. My mom was a dear sweet woman. I would come in to visit my mom at lunch time and she would be laying in her urine. Her clothes would be wet along with her bedding. Very disappointing.

Addison is a new management company that started here on [date removed]. I know that a few people have been let go and a whole lot have voluntarily left. The administration is all new expect for one person. They aren't anywhere as friendly as the previous people (when [community removed] was the management company). I am hopeful that things will settle out positively.

Maintenance could be better. Broken glass door was told when touring it was being fixed that week. Over a month later not fixed. Was told they do daily check ins and they don't. Was not given code to get inside had to go to desk to have one set up. It too great on my expectations

The studio apartments are too small. The blinds are cheap and do not work very well. Maintenance is slow to respond. The floors are uneven.

Work staff friendly, the food is not as good as it was a couple months ago. Good entertainment provided.

My husband was there for only 6 weeks and then he came home. He was happy there. He had no complaints. Staff was Great at that time. He said there was not a variety of meals. They served the same thing frequently.

I'll keep it simple. No issues w the physical facility. The dr said she needed to be checked every hour and I had to tell them twice to do that. She was only there a week, so not much else.