Seasons Living

Very poor care in the memory care side. Residents aimlessly wander in and out of other peoples rooms. Residents are unsupervised. Their activities consist of putting the residents in the great room and turning on the TV. Poor quality food.

Where to start. When we first visited the facility and talked with the marketing rep, we were given to understand this was an assisted living facility. But after a few months we found that their idea of "assistance" was pretty minimal. When my mom needed help and pressed her button, sometimes it would take over 1/2 hour for someone to show up. Not acceptable. Medication dispensing was a nightmare. The process was overly cumbersome and it seemed as if they were more interested in covering their own liability than they were giving the medication to my mom when she needed it. The food was horrendous. I had numerous occasions to eat with them and every time I was appalled. The staff was pleasant enough, but many were clearly under trained and actually did more harm than good when helping my mom. The facility was obviously understaffed and seemed to have a pretty high turnover rate, even in the short time we were there. Unless your loved one is very independent, I would steer clear of this place. In fact, I would just steer clear... period.

Please take the time to visit 2-3 facilities so you have a better perspective . Spend time walking around observing beyond the very guided tour . Ask questions of the aids and staff . Pay attention to the condition and smells . Are the residents clean and tidy ? Someone gave me great advice .. look at their fingernail , teeth and glasses , if those things are clean and maintained .. you know they are well cared for. If you take the time to compare You will quickly see that Hillcrest may not be the best choice .

This place has got to be one of the worse staffed facilities I have ever seen. Only 2 nurses for 100 people? What a joke. Having an RN on staff to oversight is good for marketing, but where are they when the people need them? Spread too thin. The CNAs who pass the medications don't seem to understand what is going on most of the time as well as they should. The administrator has to ask the kids passing the medications about everyone, she doesn't even know her own residents!?! Mom loved this place 3 years ago. What happened? The staffing needs to be increased, or competent. I don't know how the nurses are able to keep up with what they do, but at least they seem to know what is going on.

UNDER STATE INVESTIGATION AGAIN ! Soooo poorly run . carpet dirty and gross , rooms are smelly and the administration is a joke those gals don't know what they are doing , so unprofessional ! Aids and Med tec just give you blank stares when you ask questions or request something .

They were so friendly on the tour and made lots of promises , then we moved mom in and it was a big mistake ! The place is dirty and gross ! carpet is horribly stained throughout the building , residents with stained dirty clothes and the rooms smell of urine . mom's call light goes unanswered . Her health has declined and she has lost weight . She feels put off by the administration . The food they feed them is horrible and unhealthy . The staff is always too busy sitting around talking to be of any help to mom and they miss her meds !! They don't know what they are doing , blank stares when you ask a direct question . Seem they are all friends who are there to just hang out become irritated is you press the issue . The administration is aloof never interacting with the residents unless your visiting . Apathy is the word that comes to mind. when i brought things up to the Administrator she was very defensive and rude . Refusing to even negotiate what we were asking for. an earlier comment about it being run by a bunch of high schoolers is dead on, right up to the administration . VERY unprofessional in the way they speak, act , dress and handle the issues . Her office looks like a teenagers room. Seems they will tell you just about anything to get you to sign a contract . Go somewhere anywhere else would be my advice !

Zero stars. But I had to give one star for this review to go through. Worst place ever. Sure ... They all look good on a tour and all the residents that you SEE look like they are enjoying themselves. But what goes on behind closed doors ... My mother was a resident for over 3 years until she passed away. Towards the end she was unable to walk. Hillcrest assured me they could take care of her. Her room smelled of urine constantly. After her death, the administrator was let go. This was about the fifth one in 3 years. I lost count, as well as so many nurses and turnover of caretakers. [removed The point is -- you really don't know until you get there and the level of care really needed.