Salmon Health and Retirement

My 89 year old mother just moved in about a month ago from Fox Hill, an independent living facility. So far, not so good. We may have made a bad choice. - My mother desperately still wants to move into a family home. - I can't even get a phone in her room. It is very difficult to get anyone to pick up on the Broadmoor floor, so she is feeling very isolated from her kids and grandkids. - The sales person - [name removed]- has been writing nasty emails behind my back as I try to help my Mom ease into her new life.

Completely understaffed. I am repeatedly told that the staff does not have time. For example, Visiting hours are Wednesday and Friday for 15 minutes from 1:00-3:00 pm. The reason? They don’t have staff to walk patients down. There is only 1 staff person monitoring guests regardless of how many visitors. (And if patients aren’t with family- what are staff doing inside?????). No weekend visits allowed. They seem to think this is ok that working people cannot visit their loved ones. And 15 minutes? I am so sad.

In the 4 years my mother was a resident at Whitney Place Westboro the care and food went down-hill considerably. Most (not all) of the aids are very task oriented and not compassionate. Care NOT resident based! In my opinion the staff is not adequately trained to understand dementia and the varied ways it affects people. Don't let the fancy outward appearance of the facility fool you. Care, communication and compassion are greatly lacking. Management staff changing constantly.