Sagora Senior Living

I want to be fair about this but our tour fell apart before it ever began. We arrived at the specified time, walked in and we're hit by a very strong "nursing home" odor. We walked to the office and we're greeted by a sign stating "In conference, please do not disturb". We waited about ten minutes then left without talking to anyone from the facility's management team. We did have a brief discussion with a very nice resident who said he was quite happy there and we saw many other residents who seemed quite content. We also noticed a bingo game in progress and the look of the lobby was nice enough. Still, given the strong odor and lack of acknowledgment I can not imagine taking my mother there. To be fair I did receive a call the following day from the Clairmont saying they had been waiting for us but didn't see us. Did I use the wrong entrance? It's possible but I don't think so. I may set up another visit as I really do want to be fair about this.

I have lived here five years; Sunday Morning, September 21, 2014 at 6:30 am I fell in my bathroom. I pressed the emergency button Lake Worth Gardens provided, and nothing happened. No one called, no one came. After thirty minutes I crawled to my phone and called 911. EMT responded but could not gain access to my apartment, because the master key was not at the front desk. Our night security person gave the key to an aide, and he did not know the location of the aide or the key. After more than twenty minutes, the EMT Captain told his staff to open the door with axes. they did gain entry, and my door was intact. The EMT took my emergency pendant to the front desk and verified that it was not operational. I suffered a contusion to my head, and shoulder, and a badly cut lip.

This facility has decided to change its rules so that it can take away the only family that one of its disabled residents has, pair of therapy cats. Instead of finding a roommate who likes cats, it is deciding that only those residents who can afford a single room can have pets (that means no Medicaid residents). They have no heart.

Don't choose this facility. We were lied to by Director [removed] and they continually had NO RN on staff to supervise medications or the so called med techs. Activities is a laugh. We ended up calling DADS the governing agency due to medication mismanagement and poor training of staff. For which DADS cited and fined the facility for negligence. As an afterthought you are barred from using the parent company, Capitol Senior partially because they are out of state.

I pulled my family member out. We have run out of some medication, been given the wrong medicine, left out of the loop on mom's care, the list goes on and on! They have no idea what they are doing and seem to lack any common sense! The staff is unsupervised and very poorly trained. My questions about mom's dementia were met with blank stares. Its apparent that I know more than they do. They profess to be experts in memory care! How are they allowed to scam people that? My final straw was when I met the owner! She had nothing helpful to offer, just fake smiled and failed to answer my questions correctly. This person who claims to be in charge of the whole company was disgusted at the meal time and very uncomfortable around my mom and the other people there. Anywhere is better than this place.

Right now I really wouldn't recommend this place. Some of the staff has been great, but they leave as fast as they arrive. There are so many things that are not right, I wouldn't even know where to begin.. (Previously).. They hadn't given our relative a shower in over two weeks. Somehow, she got a cut on her leg. The staff bandaged it, however they didn't check it and we didn't know about it until we saw red streaks going down her leg. She ended up in ER clinic with a major infection. Her sheets weren't changed in over two weeks with drainage on them.The water in her shower still leaks on her floor, for over year now !! They say, they need to have "Corporate" OK it, Now they are saying it's in the works. I had to take it on myself to put anti skid tape down on the bathroom floor so my mom wouldn't slip and fall. She's a "fall risk" and they still leave her in the shower "unattended". We had to take pictures of things just to show the management, mainly because they are so busy they don't see everything we do as the relatives. It could be a great place if they ever get some "common sense" and see the things that need to be corrected.We tried to tell management some of the things that were wrong but it always takes them a month or so to see the things that we as family members see right away. It's just common sense things,it's not rocket science.

After contacting the facility, I soon realized how mismanaged this place truly is. No one could give me clear answers. They lied when they said they separated the levels of care. I heard from another family member visiting their loved one that they have had a big turnover in staffing. Not some place to take my dad.