Sagora Senior Living

The food service here is terrible and the least of management worries is resident satisfaction. They advertise transportation to appointments for residents, but when asking for arrangements the administrator complains and tells families to provide transportation themselves. The memory care area has a massive bug problem. This property is sub par and not what they advertise.

Visited a relative there. Was disappointed in the help. Most were standing around desk in hall while patients were wandering hall. Clothes are missing. Names on clothes should help laundry send clothes to correct room. Sheets missing and never found. Glad I don't need that kind of care for my family. I would look elsewhere.

I am not happy with the care that my mom had received. at this community. The community did not give my mom good care and she was taken out of the community. I would not recommend the care here at this community to anyone for care.

A Place for Mom went above and beyond to help us and I am sorry they are connected with Heartis. My mother in law was found in feces, partially dressed and finally fell while walking unaccompanied - she should not have been - and fractured her back and wound up in the hospital. The stories of how this happened were many and none were the same. We have moved her now to a more hands on, caring facility. Oh, all this happened short of two weeks. I believe the family is pursuing legal avenues.

Our family is very unhappy about this facility. Every visit there was an issue with safety, cleanliness, promptness, and responsible care for our family member. We do not recommend Walnut Creek to anyone looking to have a loved one looked after. We are moving our family member to a more professionally-run facility.

Management constantly changes their story every fifteen minutes, and husband and wife team can't keep their story straight. Dingy floor and leftover food on carpet in dining room, laundry rooms always tied up by housekeeping staff, Activity Director makes excuses all the time, has residents playing childish activities, and won't make the time for a bus ride other than to Walmart. Maintenance men come and go, cannot get any work done for doing work on empty apartments, which always seem to get new carpet. Elevator shuts down at the most inopportune times, making the trip downstairs in the hot (or cold) stairwells uncomfortable. My mother lived here for a year and a half, worst investment I've ever made. Came highly recommended, major disappointment.

We are very disappointed in this place :( We moved my Grandmother here in November 2015 so she could be closer to us (her Granddaughter) because my Dad, her son lives overseas. We started of with concerns due to the reviews but after speaking with the Manager about our concerns we wanted to give them a chance! BIG MISTAKE! Although some of there staff have been great to my Grandmother, which we are very thankful for, the administration is just awful. If you ask for something to get done...It wont happen or you have to keep calling to get it done. My absolute biggest issue was after my Grandmother had passed away. She had past away in her bed, I asked for her sheets on her bed to be stripped and washed so the smell wouldn't set in after her laying in them, deceased for over 8h. Since it was going to be another 2 weeks until we were able to get her room cleaned out. They assured us it would be done and after my Dad had asked them a few days later about it, it was once again assured that IT HAD BEEN done. After 2 weeks we came back to get everything moved, when we opened the door the stench just hit us, her sheets that she had passed away in were still on the bed, nothing had been done. It was absolutely disgusting. Also her door was unlocked after we were ensured that no one would step foot in her room unless they go to clean/wash her stuff, which obviously wasn't the case. After talking to the staff and even Manager, no one could tell us why or what was going on. We were told that we would get a partial refund on her last month rent but haven't received it yet. We are very disappointed how everything, especially after she passed away, was handled. Even thou there were some staff members there that we truly liked and appreciated we would not recommend that you put your loved ones in here.

This place is disgusting, the caregivers are rude and poorly trained, the executive director needs to be a grocery lot attendant at the nearest Super Market. My Father lived at here and was neglected the whole time he was a resident, always soiled, his apartment and laundry were never done, he barely even ate, he remained confined to his apartment dispite all the activities that were promised to us, something needs to be done to close this dump down the residents are nothing more than a dollar sign so glad dad is no longer there.

The property is beautiful. But the nurse is horrible she is unprofessional, ill mannered, and a embarrassment to herself and the facility. I'll be moving my parents immediately!!

Residents are beyond the level of care and when they tell families like mine that they need extra care thru an agency, they use theirs not giving families a choice.. they are a poor example and badly represent Brookdale..They also do not refund moneys, when they know they are keeping parents beyond the level of care they can provide...but will put agency in place to care for them and it is their agency...Brookdale Home Health...

After caring for my mother at home with COPD for 9 years my sister and I decided that she needed more care than we could give her. We toured the facility which was nice as well as the people. Unfortunately it wasn't until after we made our decision and our mother was moved in that we saw the facility for what it was. Care Partners was a title given to anyone who interacted with residents. Their role or job depended on the staffing needs for the day. There was only an actual RN hired and working for them 1 month out of the 3 she was there. Needless to say my mother passed away 3 months after moving into the facility [removed]. [removed] After her passing in communication with the parent company we were told that they were not responsible for her oxygen care and therefore bore no responsibility for the lack of staff being trained in assisting residents with monitoring, switching devices etc. This was at no time communicated to us prior to her move in and her doctors order for admission clearly stated COPD as her primary diagnosis and care need. Please do yourself a favor. Don't let looks deceive you. Even their write up on this website starts with how beautiful it is rather than all the amenities or types of care they can handle.

Definitely would not place a loved one here. Understaffed and staff turnover high. Food has gone downhill, but price has gone up. Cleaning is almost non-existent. Good place if your person is very independent, but if they actually require assistance, forget it. Lack of communication with the family. Extremely disappointed and looking at other facilities now.

Unfortunately, especially for my mother, our experience was the opposite of what we were told it would be. We were lead to believe that the Walnut Creek, Mansfield, facility would be able to meet my mother's needs. That did not happen. After 17 days, we had to put my mother through another move. I would suggest the administrative staff be better trained to give full disclosure of what the care givers are able to do.

Let me start off by saying that the facility is a beautiful facility but what's behind those beautiful walls are a bunch of lies!!! How can a executive director care about the residents when she doesn't care about her staff and their well being. She's rude not friendly doesn't engage with the residents on any level and has a horrible attitude with vendors doctors and any medical personnel. The maintenance guy Al is a weasel!!! It seems like he does all the Ed's dirty work!!! He's constantly telling things on the residents care staff instead he should be focused on his job by the way what is that" why is he still there? I noticed a lot of good people have been fired since this woman Rhonda has taken over!!! I wouldn't recommend anyone putting their love one there!!! They will tell you anything to get you to put your family member there!! It's all about Money!!!!! I feel sorry for the residents and staff care assistants who are already there!!!!!!

This facility use to be so great! But ever since this new company called Frontier Management took over it has went down. The new executive director Rhonda is really rude to the family members and the care staff. The maintenance guy never does anything but walk around play the guitar and gossip! The human resources lady never smiles and turns her nose up to people thinking she's all that which she's not!!!! Half the original staff has been fired for what reason I don't know because they were hard working friendly people. I wouldn't recommend anyone put Their love ones in that place.

Very lovely facility, however, don't let the appearance fool you. The front office personnel is fantastic. The community Relations Manager, Cecilia genuinely cares about the residents. The nurses, however, do not seem to share Cecilia's caring attitude. It was obvious to our family that one nurse in particular, has no clue about learning or caring about current or potential residents. They are all lumped into a bothersome chore for her. A person afflicted with Dementia of Alzheimer's cannot control the way they think or act, however, their quality of life can improve with the right memory care staff. Unfortunately Heartis Conroe is not the staff to care for your loved one. Watch out!

My mother is a resident. I am so pleased with everything and everyone I have met. There is a smile on everyones face. Always a pleasant acknowledgement. Asking my mother if there is anything she needs. Escorting residents to the dining room and then back. Hobo Jim was such a joy to see the people moving in there chairs and even a couple dancing. It is like a resort. The dining room waiters so polite. Constantly refilling glasses. Yes mam! That You don't hear. I cant say enough about the overall atmosphere. I am at ease knowing my mother is in a good safe and pleasant clean place! Thank You!

The dining experience for residents is very unsatisfactory because of the excessive amount of time it takes for a complete meal to be served. It is not unusual for it to take 1.5 hours or longer. To add insult to this situation, residents are not allowed to bring walkers, or other forms of transport, in to the dining room, making it an unsafe experience for many.

Persons in charge are not caring the staff are mean to helpless residents.some helpless are in front of fireplace all day slumped down in chair. My mother was lost in the first few days,wondered around the wrong floor,wrong side of building after leaving dining room,nobody helped. I found her, nobody had noticed that she looked afraid and lost. I was told by director family not involved in ~the plan ofcare?

BEWARE OF SALES TACTICS. I can't rate the overall fairly but, we visited late Oct but Mom not ready to move until March which I explained to sales agent over the phone in Nov. They invited her to lunch Nov 30, told her that her apt was vacant and ready and she could try it out for 90 days and move home if she didn't like it and the kicker "It was what I WANTED!!!" She is 87 and was confused by them. They pushed her into signing a lease and even wrote out the checks for her to sign. I found out, called immediately to cancel and they said I had to call corp. Called 4 days in a row, finally a call back from regional director and he refused to refund her money of over $1800, a partial month. Still fighting them. Dishonest, money hungry, needing to fill apts does not look after the best interest of residents in my opinion. Mom will NEVER step foot in a Holiday Retirement facility anywhere in the country. They lost thousands over a short term lease since she most likely would have moved there in March so we could sell her home. I'm disgusted.