Ridgeline Management Company

This is not the place for your family. I had a family member living here and we finally helped move them out. The ED only cares about money!! We had so many complaints giving to her and she never fixed anything. Just went up on the rent! The place smells like urine and the aides don’t care. It looks like death in there. Don’t do it to yourself people. Trust me! The people writing these reviews are family. The staff members don’t even want to be there.

This used to be a wonderful place when it was Chateau Brickyard. Since the new company took over, all I hear from my friends there is how awful they are and how they are chasing away good employees. They continue to cut budgets and take things away from residents. I was there having lunch and my friends could not even have a refill on her drink at lunch because they only allow so one per meal. The new General Manger won't even talk with residents unless they make an appointment and even then, she missed the appointment with my friend and told her to get over it. Horrible company that is taking advantage of seniors that cannot afford to go anywhere else or don't have family to support them.

After Anthem Memory Care purchased them in February 2022, care and quality went down hill. Staff was turned over, with new staff with little experience. Under their ownership we experienced 3 major unexplained injuries within 6 months, 2 resulting in broken bones and hospitalization. They have refused to give investigation reports blaming their legal department. Staff avoided contact with us after the last incident. We have moved our mom out of this facility.

My mother was there for only 3 months. Had to move her out because of very concerning, poor care. Without ANY communication to me they prescribed seroquel for her. I found out when I received the bill from the pharmacy. After two weeks of no return phone calls and ignoring requests for a meeting by me, the NP, per phone call, who prescribed them, told me that if she wasn't on the meds she couldn't be there. I asked why no communication prior to prescribing and her reply was we just do it, most family members are not interested. I demanded a care conference and at that time learned from the "new" administrator at some point my mother had climbed out of her window one night. The administrator was called because staff couldn't find her and the administrator found her in the bushes. I was never informed of the incident and the administrator laughed about it and thought it was cute that she was hiding out. The "new" administrator spends a good deal of time locked in her office and fails to return phone calls. If something is wrong, her excuse is I didn't know about it or I wasn't here. At the care conference it was decided that the administrator would talk with the NP, who didn't attend the conference, about the meds and see if there was something else my mother could be put on that had less side affects for Alzheimer patients. The administrator suggested ativan and it was agreed that she would discuss it with the NP and then discuss it with us after we researched the side effects of ativan for alzheimer's patients. The morning after the care conference we were notified by the QMAP that something had happened over night and the ativan was prescribed and given to my mother. i went to Garden Square and found my mother sitting in a chair, holding a cup of coffee, mouth open, head back, asleep. She couldn't walk, said her legs were numb and she was very tired. Did she get both drugs that morning? The NP had faxed a prescription for the ativan and put on it "at request of family" which was not correct per the care conference. No one would say anything about it other than they were investigating it. They use a term of "snowed" for over medicated patients there. It was evident my mother was "snowed". I feel very sad for all the other elderly patients there whose family is unaware of the conditions and protocol for prescribing medications. I removed my mother from Garden Square within two weeks of the care conference.

Do not take your loved one to this memory care facility. They are not properly trained and have no processes in place when problems arise

Not getting cleaned properly, sink in sisters bathroom was always scum ridden, floor in bathroom a dam mess, dust everywhere even after housekeeping had been in. Residents being pushed around. Staff being bullied. They have a new office staff and director, not much difference. It's too bad we live in Boulder city, it convent and we can visit daily, place makes me gag. Ridgeline needs to pay attention. This place was even quarantined, not allowed in and resident cooped up in rooms for several weeks. It was pathetic. Look closely,, if you are thinking if this one.

Please do not put your relatives or any one you love I'm this place it seems to be something it isn't. Three months in and they might end up [Removed] don't judge a book by its cover.

When our loved one moved in 4 1/2 years ago, excellent administrator, caregivers, food, activities. Within 1st year all went down hill, starting with the administration, staff quitting, terrible food, care and transportation unreliable. Corporate does not care, Costs go up , service and care down. Wish we had never moved our loved one there, golden years became nightmare.

My Dad was at this facility for less than a year. He ended up with 14 staples in his head. No one knows what happened. They say no one saw anything and there are no cameras in the hallway. He could walk and feed himself prior to this. Now he cant stand or feed himself. For the safety of your family member do not put them in here.

The care here is literally deplorable. Residents are leaving in droves as they should. Unfortunately we didn’t get out soon enough. The substandard care will not provide your loved one with the respect and dignity they deserve.

Residents doors locked all day and they can't find anyone to let them in their room. Understaffed. Staff sleeping in rec rooms. Do not offer water to residents. Don't go here.

This facility was a great place at first. However, the current situation is one to avoid. Bad food (bologna sandwiches? Really?) and an uninvolved, uncaring senior staff. There are too many options available to settle for this sub par facility. Keep looking!

This place deserves less than a zero. [Removed]. Don't walk, run!

If I could choose NO stars out of five I would. Unfortunately she was in too poor of health and we could not afford to move her away from here, otherwise we would have gladly done so. I deeply shame myself for agreeing for my mother to survive here the last 18 months of her life; now she is no longer with us. I will have to live with my poor decision. I'm deeply sorry as I only wanted her to have a better quality of life and have some contentment, feel welcomed, and cared for. We were hoodwinked into thinking this would be a great place for my mother to enjoy her remaining years. Chateau Brickyard representatives came across as very caring and nurturing and were proactive on checking up on her before her moving in, but after she moved in and they were getting their money, all of this stopped abruptly. I can't speak for the other tenants here, although there is a fair amount of concerns that have been expressed by many of them for many of the same issues mentioned above, but I can tell you without hesitation and my families heartfelt truth: Please choose very wisely before even considering to send your loved ones here; chances are, it may be a very regretful decision for your family if you do! By the way, after her passing, there were absolutely NO condolences or sympathy, verbal or otherwise expressed to our family whatsoever. The only thing they did was complain to my younger brother regarding the negative review I posted! This goes to show and prove to you that all they ever truly cared about was profits.

Of course the people on the 1st floor are nice and it's clean; that's because they want your MONEY. But if you have memory-loss or dementia, do not send your folks there, because they are put on level 2 in the dungeon where conditions are horrible and confined, they have no soap to wash their clothes, and no gloves or lifts are provided. Take it from me, I just got fired from there after working 8 months giving 110% every day. I got sick from a resident and had a doctor's note, but the company and HR don't care. They really try to get blood out of a turnip from their employees, which is why they go through so many. These people need to be reported to OSHA.

when we moved our loved one in 4 1/2 years ago, this was a nice home. Within the first 6 months, went downhill. Terrible administration, staff quitting, understaffed, unhealthy -cheap food. Lack of care, activities,communication w/family & resources. Price increases without reason. Unreliable transportation. No corporate response.