Ridgeline Management Company

Spouse was only there for 2 weeks so I don’t really feel I had enough time to say. He did not eat or any activity he fell out of his wheelchair then went to hospital the next day he was not right but to be fair this was not his first nursing home he passed way shortly after !

Poor lighting inside my mother in law room. Fecal was smeared on a leather chair outside her door and it took a week before they cleaned it up, although I reported it immediately. Some of nursing staff more interested in there phone than caring for residents. Some staff differently there should not be caring for people.

The location of The Ridge is a good one as it is close to public transportation, grocery shopping, banks and restaurants. Short distance to library, hospital clinics and Community College.

Since they changed management companies and went away from Anthem, their level of service has taken a huge decline! Extremely poor communication! Rude and snotty staff members! Truly, their nursing staff and director do not know their head from their butt! Their new executive director came from Minot, ND, which is clear since she truly is in over her head trying to run a senior facility in a large suburb. Her communication skills are virtually none. When she does communicate, she doesn't listen to anything said to her, but then gets snide when challenged about our concerns.

It all falls on management- poorly managed

Alder Bay provides meals for the residents; however, they do the bare minimum of care and housekeeping. The staff communication is poor with the family and we have to make several follow up requests to get our questions answered. There are three meals provided to the residents. The community will occasionally accommodate the resident's requests.

I would tell others that the food was really not even edible. It is for older residents and they gave them things like whole sized brussel sprouts and stale cake. The taste of the food was horrible and there was not much variety, they would give them the same things over and over again. They said it was chef prepared food so we were shocked and disappointed in that. The administrative staff did not visit the residents, my mom laid dying for 3 weeks and she did not visit her even once. They were just sold and we were hoping for new administrative staff and a chef but that has not changed yet. Overall I would not recommend them to others.

Our tour at Avamere at Phoenix was good, but they were pushing more the money than the actual care of the person.

I would tell others that due to my loved one being sick; the community made me take my loved one to the hospital instead of them calling for assistance. Due to this we ended up moving my loved one out of the community and they have been thriving since.

My mom has been there it will be a year in March she is on hospice and on her death bed and they want to raise the room rent on her. Are you kidding me? Suck all the money out before a person passes away. This is just wrong in so many ways.

Poor management which is reflected in the turnover of staff. The rooms are very empty right now. Also, a representation of poor management. Most of the staff are very kind and considerate and stay because of the residents. There is a reason Avamere at Berry Park is the cheapest independent living center in Oregon City.

When my father was in the assisted living, it was good but once he was moved into the memory care that's when things went down hill. There was no personal attention and they would not take him to any activities. They were available but they never went and got him. The food was not good and I feel like all they did was house him while he was there.

Poor communication and when you ask questions the staff isn't always truthful. In the one year my mom has been there the administrative staff has completely turned over and the nursing staff has had turnover. I have also witnessed patients not having needs addressed promptly. The only nice thing I can say is the food is good and the rooms are nice.

This facility was very nice when it opened. However, in the last year or so, after a management shake-up, it has devolved into little more than an old folks warehouse. Dirty dishes/glasses not removed from residents' rooms, dust accumulating on, and for a bonus a nice round of norovirus last winter. Prescribed nutritional supplements were sometimes given, sometimes forgotten. Once plentiful and diverse activities devolved into the occasional bingo game or just putting everyone in front of the TV at night. Monthly cost here is pretty good. But if you can afford another 10%, there are much better options in the area.

It was not too bad from what I noticed on my tour. It is brand new and they were half full of residents. We did not want my loved one to go through the growing pains with the company, The residents were more active than my loved one. It is a nice facility and I liked the way it was set up.

Always short staffed. No RN on weekends or overnights. We were promised things that later new admin said was not acceptable . Ex- if our mom could stay in same room once she ran out of money and had to go on senior waiver . Mom was given someone else's meds on Thanksgiving day and did not call to let POA know. They put her on " happy pills" on weekends there were 2 staff people . For over 60 people. Staff accepted our drop off check for over [amount removed] and miss placed the check never to be found ! We had stopped by to drop check off on way out of town for vacation . We moved mom out . That's just for starters.

This place is a mess. They have new administrators every few months & new caregivers that never last. Not to mention cares are not being done correctly and you can tell the staff there are not passionate about what they do. The place is run down and smells as soon as you walk through the doors. My mother was never given the care she was supposed to there. 0/10 would never recommend anybody to take their loved ones there. Im glad I took my mom out of that place as soon as I could.

Overall ZERO!!Just stay away.

I do not recommend this facility. Do not believe the website...all the pictures are staged. The memory care unit is dirty and the residents are ignored. I know this from personal experience. My mom died from things that happened in this facility. Don't trust these people, do not recommend.

I do not recommend this facility to anyone EVER! I just removed my husband from Greenfield because the care and conditions were so poor. We were there from [date removed] and it was truly one of the worst experiences of my life. First of all for months the phones haven’t work so you can’t call to check on your loved one. The facility is run by undisciplined aides that do whatever they want when they want to. They bring their children to work and hang out on their cell phones etc. so of course, care is very poor. My husband was dirty sleeping in the same clothes he wore day after day. The facility is very dark and drab with no natural light coming in. The courtyard is not kept up in appearances with a fountain in the middle that does not work. The activities directors have been fired 3 times since January so there are basically no activities to encourage daily living. Residents just sit all day without any mental stimulation at all. The head person , [name removed], is no where to