Ridge Care, Inc

Overall this is very good facility. Staff at lower level and mid level are very good. Top level (nurse) was not responsive to issue regarding my medication as a result I was without medication I needed for four days. As a nurse myself I find this totally unacceptable! Nothing was done to determine what happened to two missing fentanyl patches. After the fact six days later new procedures for tracking have been put in place. The food is awful. CNAs are excellent. Activities are repetitive and unimaginative. Almost impossible to get ride to doctors appointment. Overall I would rate facility about a 4. One major problem with nurse should not reflect on entire facility. If she worked for me I would dismissed her. I have a BSN and MSN I taught nursing and directed nursing programs. Thanks for good things your company does.

All of the information we received ahead of time and all of the staff since moving in have been and met all of our expectations and requirements Mom has transitioned into the program very well We are so happy it’s going well

The staff knows all residents and all relatives that are visiting. You are always given a warm hello. The facility is a couple of years old, but actually looks brand new. There are many activities and shopping trips that the residents can take advantage of.

Everything gets very high marks except for the food. They need more help in the kitchen it seems. Other than that we are happy. If we could give them a 20 + we would!!

I came in for an unexpected tour in [name removed] was available. This lady is 100% class act very confident in what she does really listens just overall great person Everyone at the community seem to be happy from the residence to the staff. I came in around lunchtime and the food smelled so good.

I cannot say enough good things about Arbor Landing at Compass Point! My parents were in crisis because my 85 y/o father broke his ankle and my mom was taking care of him. This place was a godsend, so well run, the Director, [name removed], made it so seamless to get my parents in quickly, the apt was beautiful and just what they needed for respite care. The staff was friendly and competent, a wonderful home away from Home. Clean, beautifully and superbly furnished with handicap bars and large bathrooms. Food delivery if necessary and always[ a helpful person if you needed anything. Highly recommend!!

Great staff. [name removed] was very accommodating. We were scrambling to get my brother in law tranfered out of rehab into an assisted living facility. Falls river went out of there way to meet are needs and get us situated and established in a nice room with good food and friendly staff. Family is very happy with facility

The staff is fabulous, the only complaint would be the quality of the food. Definitely has gone down since mom first got there. Based on the experience we have had so far, we would definitely recommend this community to other families.

The vast majority of staff are very friendly and helpful. The facility is beautiful and homey, very comfortable. As far as the food goes, I think that the menu could be more varied, food could be served hotter, and better quality meals.

I don't deal much with the staff since I'm 3,000 miles away. My ratings above are based on daily phone calls with Mom plus our twice a year visits. Because she's in a 2 bedroom apartment paying one half of the total cost. Her portion is less expensive than a one bedroom apartment, although she's very lonely because they haven't replaced her apartment mate who had to leave due to health problems.

We were very pleased how Carteret Landing served my Grandmother. We rally like the family atmosphere and really took time with my grandmother and her mobility issues. We would recommend this community to other families based on the experience we had.

All of the staff and residents at Arbor Landing Compass Pointe have been extremely friendly and helpful.

My husband passed away in November. I would give Arbor Landing a 5 in each area. They are simply the best...caring, conscientious and welcoming.

My wife's cousin is thrilled to be there & with the good care it offers. He couldn't be more pleased! It has been excellent in every way. It is by far the best faciltiy in Morehead.

Moving mom to an independent living apartment was of course very stressful. Chosing the right facility and getting buy-in from mom, who had a 3 bedroom 2 bath house by herself was sometimes tenuous. A place for mom helped to make the right facility choice. The fact that momcould take her little dog with her to Arbor Landing at Ocean Isle was the turning point. Mom's apartment is just right for her and the personal are great.

This is my one-month anniversary at Arbor Landing. I am very happy here. The staff is phenomenal, and the residents are very friendly and helpful. The activities provide an opportunity for the residents to communicate with each other. My decision to live here was the best choice for me.

I would recommend. The communication and interaction with the staff has been great.

The Director and the entire Staff are great. They are so caring, helpful, and are always around. They all take the time to talk with you and listen to your concerns and worries. Everyone knows your loved one and your name, greets you with a smile. When there was an issue, my Mom pushed her alert button, someone was there immediately. Interim Nurses were also great. Always checking in to see how Mom was and to see if she needed anything. Fe, the best, along with the other CNA's , always joked with my mom making her laugh. Had away to help her meet other residents. It was like they understood my Mom' s needs and treated her like a family member and with dignity. Physical therapists were also awesome. In a month and a half my Mom came along way. After searching for some time and visiting other facilities , we made the right choice!

Very pleasant surroundings, caring staff. They could use full staff on weekends but it's workable. My parents have settled in and are happy there.

Everything has been great, communication is excellent. It is indeed expensive, for sure. I would recommend the facility to others.