Ridge Care, Inc

I would absolutely recommend this facility to friends or family, it wasn't the absolutely best experience we had but we did have a good experience. Our loved one received good care, and this community was just night and day compared to the previous community our loved one was at.

Enjoyed the Sales Staff and appreciated the time w/ [name removed].

I had a wonderful tour of this community and I felt that it would have defiantly been a good fit for my wife. But unfortunately, her evaluation did not qualify her to become a resident. I felt that her doctors should have been called directly as part of that evaluation but they were not and I was told that they would not be able to accommodate the type of care she would need.

My tour of the Falls River Village and Court went very well, the place was very nice and all of the staff were wonderful. Jennifer, the lady in charge of sales I believe, was great. She answered all of my questions. It was a great place it just came down to location.

All of the staff was super friendly, caring and nice. I appreciated that I didn't feel as though their main priority was selling me on their property. The residents knew each other and it seemed like a true community.

I've been pretty happy with it. It's relatively small. The price point was good, it was clean, friendly. The food is adequate, we don't really participate in the activities.

The meals and dining are just not good, definitely need improvement overall. On the organization in the dining room and the availability of food really is the problem the most. I think they do an excellent job with laundry, never had a facility do such a great job with this service. The other thing I would say would like to see improve would be something similar to a community newsletter that goes out to family on current events.

The staff members are very friendly, caring and respectful. The care services kind of vary depending on the aids that day. We think the food looks great but our loved one says otherwise, she complains about it but also can't remember they have different options if you don't like something. She doesn't always participate in the activities but ones she does go to she really enjoys.

Everyone is super friendly and I've been happy to see both my parents have put on weight since meals are provided! There is no "outdoor living areas" for residents to enjoy. Literally just a parking lot all around the building. It would be a big improvement to have some green space/ fire pits/ some kind out outdoor courtyard where you can look at something other than a parking lot.

The staff that worked and cared for my husband at Falls River Court basically were understanding, but a bit impatient. They didn't wait for the shower water to get warm! The director was not the person to have been in charge. She showed no compassion or concern when I spoke with her. There was very little interaction between residents. I understand that many cannot, but there were some that enjoyed being outside, working in the above ground gardens, singing and playing games. The move in process was okay, but moving items with no help was difficult!

We toured Falls River Villages when searching for an Assisted Living facility for our loved one. The facility and tour were okay. The cleanliness and friendliness seemed okay. However, I just knew it wasn't the right fit for my loved one. We decided to continue with our search.

Some of the caregivers are really good, and others are not. My loved one likes the food. Activities have improved and she goes above and beyond, to get the residents engaged. It's a close location. They need to improve on, their customer services skills, and being more welcoming when people walk in.

Smaller place with a good floor plan. What they consider to be a one bedroom is actually a large studio, so a one bedroom is actually what they call a 2 bedroom (460 sq ft) and is quite high-priced compared to others in the same area. Home-like feeling with smaller resident population.

Great tour. Everything went well.

They don't seem to be too conscientious there. They aren't very attentive or responsive, or they haven't . I've had to hire a service to come in to help, it's costing me a lot of extra money. The carpet definitely needs to be cleaned, it's been dirty since I first saw it. The room is kept clean enough, and the people seem to be pretty friendly, and have a good attitude.

This is not a very secure facility as they don't keep a close watch on the residents. Residents can easily walk outside and away without anyone ever noticing and this happens frequently. They fail to take responsibility for their lack of actions and their lack of staff to fully keep an eye on staff members. Instead they attempt to put the blame else where such as the resident. They are also more concerned with getting as much money as possible and will over assess a resident actual status just so they get more money. The biggest complain residence have is the food and how slow serving of the food takes.

The person that took us on tour was nice. They offer transportation and an enclosed courtyard. I was not impressed with this community when I visited. There was an odor when I walked into the community. I did not think this community would work for my loved one.

I remember when I worked there. The food was not that great. The staff was rude and most importantly the bosses would short your check and burn you out with work. They didn’t care about the care if the residents nor staff. As long as the rooms were filled up so they could drive their nice cars and live in their big ol houses. Nowhere is perfect but this place had many faults that people don’t see.

Horrible place and horrible management the whole building had Covid and they did nothing about it!!!! Management is horrible all they want is money turnover is high and they don’t care is resident live or die nobody wears mask

My father was a resident here from [dates removed] Unfortunately as a result of an incident with another resident he was pushed down and received severe head trauma. He passed in February. We hold no ill will toward the other resident but the response of the facility after the incident and since then has been atrocious. After my father was taken away by EMS they never followed up to ask how he was, and repeated follow ups to obtain refunds for money already paid have been met with mostly silence. We have also since learned from family members of other residents that they have allowed residents of the Memory Care Unit to escape the facility on multiple occasions without notifying the family. While my father was a resident the overall care by the staff and responsiveness to our family was almost nonexistent. Anytime that we visited they acted like we were a burden whenever we had questions about my father‘s well-being. I would never recommend this facility to anyone.