Ridge Care, Inc

This facility is just excellent! The food is excellent, the facility is beautiful, and the staff are sure to communicate with the family. It is smaller and more personal, and we appreciate that they pay so much attention to detail. The location also suited our personal preference. Overall, this was the right choice for us!

We are extremely pleased with this community. My mother is happy and she even said she wishes she would have moved here sooner. This is a smaller community, but it is not overwhelming to my mother. They have the best staff here, they are super attentive and very helpful. She has met some new friends and coming out her shell a little bit. She is participating in activities like flower arranging. They do offer many activities. The food is very good, you get to choose your portion size. I would highly recommend this community. They really love to see their residents happy.

Our family chose this community because it was smaller and was only one story. My father-in-law uses a wheel chair and he said that he would fell more comfortable here. Jamie has been very nice and helpful through the move-in process.

I was impressed with the sales person that took us on our tour as they were respectful towards the residents. Most of the staff are helpful and nice. We saw a lot of activities going on when we visited. The food seems to be ok. This community is one floor and has a lot of courtyards. The community is well taken care of.

This was a very nice community. It was clean and the people were friendly, and it was really nice. We were tossed up between this one and another one. In the end the other one was a little close to us and made it easier to come and visit our loved one but this was a very nice community.

Every employee I've interacted with has been kind, helpful, and caring. My only concern has been the food. My mother has complained about it consistently, although she tends to be picky about food no matter where she goes, so it's hard to say whether it's the food itself or just her personal preference.

They have so many young and new staff. We had a meeting with [name removed] the manager trying to get things worked out. Meeting with head nurse in charge. They trying. Room is a good size. They need more training with the new, young staff members.

They are nice apartments. They have friendly, caring staff. There are many activities. There are decent meals - good variety of alternatives to chef's selection. They are pet friendly.

Best place in Raleigh. Management did everything they could to help us get adequate care for my brother in law. No other place helped us like Falls River. Not only on one occasion but twice. [name removed] is the best. Our family is extremely grateful for what she did for us. No other facility in Raleigh cares for the welfare of their patients like Falls River.

Staff turn over. Undocumented and / or reported incidents (injuries). Clothes not separated after the laundry process. We are exploring the idea to relocate to a new location.

I would definitely recommend them. They have been a huge help for my mom and they treat her like family. They take care of the residents but there is always room for improvement.

So far it's been good , I feel like mom is safe and better off there than anything I could do

Some of the staff are great. Others are not good at all. Overall I would say the staff are very helpful and there for the people, but the few that aren't make it sometimes difficult. It's a beautiful facility but they have had some challenges keeping the cleaning crew for the apartments. The main areas are very well maintained.

Communicating between staff and shifts could be a little better. Yes we would recommend this community to other families, but they have let go of two Director level staff and we are waiting to see if new staff will affect things, positive or negative.

The Residents are friendly and the place is well maintained. I would say that the Apartment is nice, that the Staff is helpful and that the food is good. It is very good for the price.

Arbor Landing is beautifully appointed and the apartments are spacious. We love the additional advantage of a screened in porch . The place itself is immaculate and beautiful. The challenge Mom has had is that there is a staffing problem. Currently the new employee doing her apartment is terrific. There were just a few challenging weeks. We hope you will be able to keep some great people! It seems to be a challenge everywhere right now. Friendliness of the staff is a 10 - if that was available. Definitely a solid 5. Everyone is so sweet and friendly and always there to assist. Mom and dad have not really needed a ton of care yet, but what they feel well cared for. There have been good meals and not so good meals according to Mom. With the activities I can't really rate this. I'm trying to encourage mom and dad to take advantage of more of the activities. Mom thought the regular exercise was way too simple so she's going to try yoga. She had a more stringent exercise class a their last retirement community. I'm a little torn on the value for cost - I will officially give it a 5 as it seems all retirement homes are quite expensive.

[name removed] passed away last month and it was fine for the 5 months we were there and she made good friends

I think the people are really nice and caring. No place is perfect, but I feel like they take good care of my dad, and I feel comfortable if I had to go out of own leaving him there. It's a very nice, sunny building, which was one of features that attracted us to it. I also like that everything is on one floor, so he has a chance to walk around inside, and they have a nice inner courtyard as well. It was also the most affordable option we found.

Good community, just too far from family.

Overall, I am pleased with the community. The size is nice, the caregivers are very kind and that means a lot. The food is very bland according to my loved one. They have cornhole, field trips drives, sing alongs, indoor garden, games, and more activities for the residents to choose from. We have had to remind the staff several times that our loved one can't be left alone in their wheelchair. This is something that has been repeatedly asked and told to the staff, and it happened earlier this week again.