Resort Lifestyle Communities

My parents moved in Riverstone 4 years ago and it has been a great place for them to live and for us to visit up until the current managers came on board. As you can see the great reviews were all from the past here on Google. The new managers (husband and wife team) treat the elderly residents with disrespect and are very rude. [Name removed] (the man manager) told one long time resident to shut up during a resident meeting when he stood up for another resident who was voicing her displeasure on the many cost-cutting changes they were making. He even went so far to tell this resident (who is very sweet and well liked) he was no longer welcome to come to the resident meetings! They speak to the resident's in a scolding manner when they voice their feedback. They have gone so far as to tell residents that they can submit items in advance for the resident meeting agenda's but they will decide what they will and won't talk about. They have cut out many of the items that were once offered and advertised as part of the price, such as soda's, grab and go snacks have been greatly reduced in quantity, juice (replaced with sugar free juice water because "it's healthier"- heck they have lived this long, I don't think the company should dictate what they can have!). Won't allow residents to take food back to their rooms, no longer have a Sunday Brunch buffet because there could be food wasted by allowing residents to serve themselves, etc. all to save money while the managers take a company trip to Cabo because they cut costs. This is what is advertised on the Riverstone website: Residents enjoy the variety and choice found in an industry-first all-inclusive Freedom Style Dining and Resort Style Dining Program. Dishes can be made-to-order, taken to-go, or served up restaurant-style in the dining room, where residents can enjoy the company of family and friends. Coffee, juice, ice cream and snacks are available all day. FALSE! The place is also getting a bit run down. They let go the maintenance man and the manager is now doing maintenance. Water spots in ceilings that are dripping water are not being addressed or fixed. The carpet was supposed to be replaced on main street some time back and it still has not been done. They are trying to get by with the least amount of expense possible and unfortunately the residents who are spending a LOT to stay there are paying the price. Residents have written letters to corporate and nothing is being done. Many residents have decided to move to a new facility that is opening up nearby because of this couple and their ridiculous rules, cost-cutting measures and behavior. They have even told residents to move if they don't like the things they have done. Clearly, they don't understand the principle of customer satisfaction or that it takes twice the effort to get a new customer than it does to keep a current customer. The only saving grace to this place is some long-tenured staff who are truly outstanding like the concierges [names removed], and many of the dining staff. They have also lost some great staff members because of these managers and the current chef. The corporate office needs to change out these managers ASAP and restore Riverstone to the way it used to be and adhere to their stated company values!

I went on a tour for mom, And did not like the new managers. My aunt lived here for couple of months and also stated new managers were entirely unprofessional when came to outside source caregivers. I don't know the name of company for caregivers, But I can say they are very courteous in passing. Other than that they (managers) were nice as job required,and the wife manager talks so fast and doesn't really listen. But facility was good. Staff nice. Overall we decided NOT to let mom stay here. She would need outside caregivers and this MANAGEMENT team is not supportive of them. Just from conversating with managers we realized this.A family member whom mother passed here, also stated management was not that great with the caregivers for her mom .

The office staff is proficient and professional as well as friendly. The day I moved they had not cleaned the unit. The tile had cracks and needed to be replaced. The carpet had not been shampooed. One bathroom toilet looked like a public toilet. The unit has some stale odor. The appliances are old and so are the fixtures. I guess they are either 55 years old or disabled like the residents. The laundry room is a money trap! The hallway is as hot as a cow's breath. Not to mention there was a roach in the refrigerator. Needless to say...I will be breaking this lease and moving in less than a month. The unit is not worth the amount of rent. Oh yeah...the train whistle blowing late at night and the sirens. The only thing is that mobility is easier for my daughter who can use her wheelchair and the elevator. I don't hear loud kids like my former apartment. I hate it here. Do not bother...not worth the amount of rent you pay!