Renaissance Senior Living, LLC

Overall for the experience 3.5. I'm disappointed that for the Level Care charge of [fee removed] that dad is getting the assistance for dressing himself daily and trying to persuade him to try activities and not simply accepting his refusal! I would like to hear when he refuses that the available aides will probe or ask why and explain the importance or "rules" of being clean, doing some activities and trying to have a little fun and not just sitting alone in his room watching tv or constantly napping!

Communication with staff was a problem. Many times I was given conflicting information and neither the director nor the nurse were available to consult. There was also a definite lack of communication between staff. Repairs such as a broken toilet paper holder took forever despite reminders. I wondered if they thoroughly cleaned the rug in my loved ones room since it smelled like dog.

Disappointed in the facility but enjoyed the man who gave the tour.

No. Expensive. Didn't like menu choices. Devotionals everyday; not for us.

Ashwood has gone up and down. Care is inconsistent but the staff is good. Could always use improvement!

Trouble with meals. Portions are too small and there are not enough alternative foods for diabetics. Also trash is not picked up daily as promised. Maintenance has been slow to fix things I have reported.

My tour of this community was a nice one. The community was nice, and clean. The staff we met was friendly, and kind. Our questions were answered, they were informative as well. It was a good experience, everything went well.

My friend is still adjusting to the change. She does not like the food that is served because it is not her style. She does, however, like how clean the place is.

[Removed] was on vacation, but man [Removed] was very helpful in giving me tour and info. on lady to call for Veteran's financial help. It was a little small for my parents and their dog, but nice.

This is an older community that has a nursing home feel. I felt my husband was to independent to stay at this community. The staff we met was nice and the community seemed clean.

I actually took my mother out and switched facilities. The initial feeling of the place is that it is so quiet like morgue. It is not a full happening facility. I experienced medication errors and high staff turnover including administration changes. My advice would be find a better place. It is in transition and not ready for a 5 star rating

We toured Traditions Senior Living and Memory Care. The facility was dark and gloomy. The person doing the tour was adamant that my loved one would have to be in the Memory Care section without knowing anything or asking anything about my loved one.

Director and staff friendly and knowledgeable However one the areas shown smelled of urine

If you would pay your help what they are worth (at least $2.00 an hour more) there would not be such a turnover. Especially bad on weekends.

My mom had a stroke and they waited 5 hours to notify me and when I got there they hadn't even called for help yet. They waited for me to get there and that's unacceptable. I would not recommend them.

Our best advice: Look elsewhere, this is not where you want to place a loved family member. The caregivers work hard, but don’t have any support or guidance from facility administration. Response time and communication is non existent. It’s basically an independent living facility masked/marketed as an assisted living facility.

If you don't care about your loved ones then send them there. Even the residents constantly complain that it's worse than prison. Food is bad. Staff is too low, overworked and underpaid.Staff tries, but so overwhelming. They look stressed. Management gives promises that are so far from truth. Ploy to get people in. It's dirty, unsanitary and reeks of urine. Run fast! 0 stars

I had an interview today with the marketing director at 11:00. When I got there she blew me off and sent another person to give me a tour which didn’t help because I had questions about Medicaid and this person was very nice but answer my questions. I wish The marketing director, [name removed], would have called and let me know she wouldn’t be available. Worst customer service ever.

My mom has a bit of dementia and we needed to find her a place to live where she would have 24-hour care. My sister and my mom both toured the place and liked it, at least on the surface. We set a move in date and was told we needed to sign an agreement which is understandable. It was not the easiest process to get them to send it to me ahead of time so I could review it, but they finally relented. It was a 15-20 page document that they expected you would sign on site during a meeting without being given the proper time to read it. Upon review I noticed there was a page of behaviors that would result in the resident being asked to leave, unfortunately, almost all are associated with dementia. When questioning the powers that be about this, I was told that a large percentage of the residents did in fact have some sort of memory deficiency. My concern was that we would pay the hefty community fee and my mom (who they met, interviewed and tested) would be tossed out for one of the noted infractions. I was told I should trust them as that was not how they conducted business. However, less than a month later, they either wanted us to remove our mother or pay for someone to watch her during the time the doors are unlocked and unwatched. Additionally, there was an altercation with her roommate (a woman my sister specifically requested she not be roomed with as it was obvious on the tour they would not be compatible) where the woman threw something at her. The staff refused to find her a different room. My suggestion to anyone considering moving their loved one here, think long and hard and truly read the agreement.