Renaissance Senior Living, LLC

Susan was not at the facility, rather a med asst who seemed surprised we were there. I had re-scheduled with Susan for 4pm, which is when meds are being dispensed, so we were asked to wait for the med asst to finish dispensing meds. Residents seemed disoriented and weren't able to have a coherent conversation with dad. We did not stay for the tour. Pfluggerville too far from Austin.

We did not have a good experience with The Oaks at Liberty Grove during our short stay here. The girl who is at the front desk was very good, she was personable and helpful as was the girl who showed us around the facility. Everything seemed like it was ready to go, but the day before my husband was supposed to move in, there were several things that were not taken care of and I was having to run around like crazy. They were not sure how to give him his medications so I had to stay with him and administer his medications. When I called the owner to tell her about this, I had some major issues with her and the way she handled things. Also, the rooms here never got below 85 degrees so it was a sauna. They told me that they were not able to care for him, they knew he was a 2 person assist and they did not have the capacity to care for him. They moved him and they had not told me where they moved him to and no one seemed to know where he was. We had a lot of issues with this facility and I would not recommend them to others who are looking.

My mother was a resident at Autumn Wind Assisted Living for almost a year. My mother and our family were happy with the care she was receiving. On [date removed], my mother went on hospice. At that time, the community was, and had been under quarantine. I was; however, assured that when she reached end of life, our family would be able to be with her. Her attending hospice nurse was denied access into the building (unless there was a change in condition). On [date removed] the facility contacted the on-call hospice nurse and reported a change in condition. The hospice nurse notified me that my mother was not doing well. She was going to monitor her for an hour and then call me back to tell me if my mother was at end of life. An hour later she called and told me my mother was showing signs (mottling) of being close to death and I should notify family to come. I relayed to her that I was on my way to the facility. I then got a call from staff, telling me I was not allowed into the building, to be with my mother. She suggested I call back in the morning. I was beside myself, knowing that my mother needed me, knowing she was wondering why I was not there. I called the next morning and was met with push back again, then finally was told I could come be with her. I arrived the morning of [date removed] and my mother was non-responsive, and died about 30 min. later, never knowing I was there. Even hospice could not believe I was denied access to my mother. This was not what anyone would want at end of life. The next devastating event: Her apartment was paid for through the end of May. My brother and I wanted to move her items out that next weekend. I was told by [name removed] (Owner/Administrator) that she did not have the staff on the weekend to oversee a move-out and suggested a weekday. On [date removed], I spoke to [name removed] and arranged a move out on [date removed]. It would be myself and my husband clearing out the apartment. I explained, we would be sorting through her belongings and have it all moved. On Thursday, after 5 pm, [name removed] called to let me know she had something wonderful to share. She had her maintenance crew move all my mother's belongings to a dirty garage. I was without words, hurt, violated, angry and so was my entire family. When I arrived Friday morning, some items had been brought back to the apartment and other remained in the garage. My mother's pictures, and belongings were strewn on the floor all around the apartment. Her shoes that were nicely arranged were in a heap, her linens were wadded in box, and many items were missing. As I would report to [name removed] what was missing, "she seemed disgusted at the situation and said to let her know how much and she would reimburse me." After getting moved and home with my mother's belongings, there were even more items missing. This was not the way her stay at Autumn Wind had to end. [Name removed]'s actions and reactions were without compassion and respect. My mother did not have a lot, but what she did have was family and her few possessions. She would have wanted me by her side, as she struggled in those final hours. She would have wanted her possessions handled with care by her family....not rummaged through and thrown in a garage, picked over, and stolen. [Name removed] (Owner/Administrator), please give your future residents and family members dignity at end of life. Take responsibility for your inappropriate protocols, please do not blame it on your staff. Though unimportant to you, my mother's final hours were important to her and our family., and so were her belongings.

This place is terrible. They do not take care of their residents at all. They aren't assisted with bathing, they have residents walking out in the middle of the night and no one notices. The state really needs to investigate this place.

I had two family members here and at first it was amazing and the longer the stay thebworse it got! Their room was never cleaned and it was so filthy my family brought supplies to clean it themselves. A dog died in one of the rooms and we just learned it stayed there for at least three days. The staff is very unprofessional especially [name removed], they dispense medication even though some of the staff are not qualified to do so and they drink on the job quite a bit. If you just want to dump your loved ones and don't care about the quality of life, this is the place for you! A complete hell hole!

The employees routinely harass residents. Even though there are cameras, the management won't do anything about it. Our family was told that they couldn't replace the employee if they fired them, so they "couldn't take action." The food is terrible. The [Removed] from the residents, too. We pulled our family member.

We had an awful experience and I would not recommend anyone to this place. They take advantage of you and don't really care for the residents. They say they care for dementia but their contract says they can kick one out if they show signs of dementia. The executive and director are not good. It was sneaky, underhanded, and they aren't cooperative. They don't take anything into consideration even when you give them 30 days notice to make the adjustment, they just say it will be fine. However all the residents are nice.

They want you to sign a 50-page lease agreement on the spot without reading it first. Tons of loopholes in it to cover them. They say they accept residents with Dementia yet every symptom that is common with Dementia is an excuse for them to legally kick out your loved one and keep the $1500 community fee they require up front. They will smile as they lie to your face about everything and have absolutely no sympathy/empathy for the residents. They only care about the money and will not take any of your concerns into consideration. They prefer that the residents be so medicated that they don't do anything. Do not trust anything that the Executive Director tells you!!!! This place will suck the life out of your loved one and they will be miserable here. There are so many other places out there. Please find a better place for your loved one than this uncaring, cold, wretched place