Renaissance Senior Living, LLC

We had a nice tour of this community. Everyone was very kind to my family, and I. The community was well-kept from what we saw. The staff we met was helpful, and our questions were answered overall. It was a good experience, but unfortunately this was not the one for my aunt, and her needs.

I highly recommend the Ashwood Court, and already have, because it is a great place. What I like the most is that each staff member does not have one job, they all share tasks and take very good care of my father. When I go visit, they all tell me he's doing good and check in on him when needed. The community, as well as the room he is in, are kept very clean and organized. The meals are very good.

Ashwood court. The staff is not attentive as we would like. The community seems to be alittle dark inside. I did not see activities for others to participate. The staff was nice and friendly and answered all of my questions. They do offer assistance with financial care.

Clean well lit facility. Staff very pleasant and easy to work with. Location is close to our home so visiting dad is convenient

Things are going okay. My Mom is kind of having a hard time with her roommate right now. I am going to give the administrative staff a little time to see how they handle the situation, so we will see how things work out.

Ashwood had good reviews online and seemed clean & tidy, but it was approx. $3,000/mo., roughly $1000/yr. more expensive overall than the other location that I toured. The advantage of Ashwood would be the size room & private bath. However, if Margie needed help bathing or diapering, it is unaffordable. The rates are much higher than when my mother was last there in Dec. 2010; it is now $600/mo for diapering & $1200 if the person were to need all three meds, bathing/dressing, & diapering.

Trash is often left in the hallways, and I've noticed food on the dining room floor. Sometimes my mom's needs don't seem to be communicated very effectively internally between the staff. However, we are relatively new to the community and we have seen some improvement so far,

They did a great job with my loved one and making him feel welcomed when he arrived at the facility. They go out of their way to make sure he is in the activities and participating because it has been a challenging transition.

Overall I think they do an excellent job at Heatherwilde Assisted Living. The facility is clean and well kept, and the people who work here seem friendly and professional for the most part. I've had a few issues with their medication service, which isn't as reliable as I'd hoped, but generally it has been a good experience.

Nice-sized rooms, landscaping around patios a bit sparse. The smaller facility size felt friendly and comfortable.

I do feel like there is some lack of security. They do not always get the doors locked up right away when they are supposed to. One night I walked in and was able to walk right into the facility and into my mothers room to get some things, and I noticed that anyone could have walked in and done the same. Other than that everything has been very good. The food is amazing. The people are all super friendly. And they were very good to my mother.

We toured this community while looking into care options for a loved one. I thought Heritage Park Village seemed like a very nice place overall! It had a nice environment and the staff seemed very friendly. However, I don't think it would have been the best fit for us carewise, my loved one has memory issues and this community was more focused on assisted living.

This was one of the communities that we considered when we were looking into options. It was a really nice place, and the staff was friendly. It was a little too expensive, and just a little too big, for what we needed.

great experience and prompt assistance. I would use again and recommend to others

This community was nice. I did not see very many people around due to newer wings in the building. They had good types of care services as well. I don't remember much else about the tour so it's hard to rate them.

Nice facility, entertainment director, [name removed] is great! High turnover in front desk, med techs, house keeping and nursing staff. All of these areas need better training. Some Med techs also need better manners. Housekeeping does a poor job. [name removed] , front desk person is rude. [name removed], the director, only cares about renting rooms, doesn't engage with residents at all.

They have been ok but had some concerning issues. We are actually looking to move my father soon. He was able to access a bottle of pinesol and drank it causing chemical burns to his mouth. After which they took him to the hospital but were not forthcoming about why they were transporting him. After multiple questions they finally divulged the reason. They have made no attempt at making amends for this and that has caused us to look elsewhere for care.

When we first arrived, the aides, etc. involved the residents in so many activities. Dancing, playing baseball with pool noodles, singing. It was wonderful. For some reason, all the aides were fired and replaced with 18 year olds, who only wanted to play on their phones. I caught the administrative staff in lies several times, which is not reassuring. They were always understaffed on the memory care side. If it hadn't been for hospice, I would have moved him.

Check the recent reviews on Google. If I had read the most recent reviews I would NEVER have placed my mother at Traditions!!! This is NOT a "place your loved one" and only visit once a week or less. The families have to be constantly vigilant to make sure their loved one is eating enough, drinking enough, and getting their meds. The communication between staff and families regarding any concerns or sickness has been non existent. Scary for the families to find out their loved one has been sick for a few days and not one word to the contact person. This is NOT a place with a thriving social scene for the residents. If you are looking for stimulating activities for your loved one, this is NOT it.

Mom checked in [date removed]. Right off there have been many medication errors . Also they have a new admin and lots of turn over. We have endured this transition and worked through the problems with medication. Assisted living is not skilled nursing so any including taking blood pressure must be a doctors prescription with parameters . I advise routine checks on your look over ones records to ensure meds are administered properly and reordered before running out. I’m glad to say with new management things are going much better ..