Renaissance Senior Living, LLC

Overall I think they do an excellent job at Heatherwilde Assisted Living. The facility is clean and well kept, and the people who work here seem friendly and professional for the most part. I've had a few issues with their medication service, which isn't as reliable as I'd hoped, but generally it has been a good experience.

Nice-sized rooms, landscaping around patios a bit sparse. The smaller facility size felt friendly and comfortable.

I do feel like there is some lack of security. They do not always get the doors locked up right away when they are supposed to. One night I walked in and was able to walk right into the facility and into my mothers room to get some things, and I noticed that anyone could have walked in and done the same. Other than that everything has been very good. The food is amazing. The people are all super friendly. And they were very good to my mother.

We toured this community while looking into care options for a loved one. I thought Heritage Park Village seemed like a very nice place overall! It had a nice environment and the staff seemed very friendly. However, I don't think it would have been the best fit for us carewise, my loved one has memory issues and this community was more focused on assisted living.

This was one of the communities that we considered when we were looking into options. It was a really nice place, and the staff was friendly. It was a little too expensive, and just a little too big, for what we needed.

great experience and prompt assistance. I would use again and recommend to others

This community was nice. I did not see very many people around due to newer wings in the building. They had good types of care services as well. I don't remember much else about the tour so it's hard to rate them.

Nice facility, entertainment director, [name removed] is great! High turnover in front desk, med techs, house keeping and nursing staff. All of these areas need better training. Some Med techs also need better manners. Housekeeping does a poor job. [name removed] , front desk person is rude. [name removed], the director, only cares about renting rooms, doesn't engage with residents at all.

They have been ok but had some concerning issues. We are actually looking to move my father soon. He was able to access a bottle of pinesol and drank it causing chemical burns to his mouth. After which they took him to the hospital but were not forthcoming about why they were transporting him. After multiple questions they finally divulged the reason. They have made no attempt at making amends for this and that has caused us to look elsewhere for care.

When we first arrived, the aides, etc. involved the residents in so many activities. Dancing, playing baseball with pool noodles, singing. It was wonderful. For some reason, all the aides were fired and replaced with 18 year olds, who only wanted to play on their phones. I caught the administrative staff in lies several times, which is not reassuring. They were always understaffed on the memory care side. If it hadn't been for hospice, I would have moved him.

Check the recent reviews on Google. If I had read the most recent reviews I would NEVER have placed my mother at Traditions!!! This is NOT a "place your loved one" and only visit once a week or less. The families have to be constantly vigilant to make sure their loved one is eating enough, drinking enough, and getting their meds. The communication between staff and families regarding any concerns or sickness has been non existent. Scary for the families to find out their loved one has been sick for a few days and not one word to the contact person. This is NOT a place with a thriving social scene for the residents. If you are looking for stimulating activities for your loved one, this is NOT it.

Mom checked in [date removed]. Right off there have been many medication errors . Also they have a new admin and lots of turn over. We have endured this transition and worked through the problems with medication. Assisted living is not skilled nursing so any including taking blood pressure must be a doctors prescription with parameters . I advise routine checks on your look over ones records to ensure meds are administered properly and reordered before running out. I’m glad to say with new management things are going much better ..

Overall for the experience 3.5. I'm disappointed that for the Level Care charge of [fee removed] that dad is getting the assistance for dressing himself daily and trying to persuade him to try activities and not simply accepting his refusal! I would like to hear when he refuses that the available aides will probe or ask why and explain the importance or "rules" of being clean, doing some activities and trying to have a little fun and not just sitting alone in his room watching tv or constantly napping!

Communication with staff was a problem. Many times I was given conflicting information and neither the director nor the nurse were available to consult. There was also a definite lack of communication between staff. Repairs such as a broken toilet paper holder took forever despite reminders. I wondered if they thoroughly cleaned the rug in my loved ones room since it smelled like dog.

Disappointed in the facility but enjoyed the man who gave the tour.

No. Expensive. Didn't like menu choices. Devotionals everyday; not for us.

Ashwood has gone up and down. Care is inconsistent but the staff is good. Could always use improvement!

Trouble with meals. Portions are too small and there are not enough alternative foods for diabetics. Also trash is not picked up daily as promised. Maintenance has been slow to fix things I have reported.

My tour of this community was a nice one. The community was nice, and clean. The staff we met was friendly, and kind. Our questions were answered, they were informative as well. It was a good experience, everything went well.