Red Bench Management

This facility was recommended by a neighbor who placed her mother here and says she gets very good care. Overall, it seemed a little dark inside and offered very little outdoor space. They are undergoing renovation so maybe lighter colors and new carpets will give it a more uplifting feel. It used to be a hotel so it still maintains a similar atmosphere. Staff was pleasant and kindly when they interacted with the residents. I will follow up with our neighbor for more personal insight.

Our experience with Provision Living was somewhat mixed. While I think it seems like a nice enough place, and would probably work well for someone with fewer care needs, things did not work out for our loved one here. I think they oversold or overestimated the care they are able to provide, as we ended up needing to move to a higher skilled facility not long after moving our loved one here.

Not apartment type. Small room for just a small bed. Small closet. No outdoor area accessable from inside for residents to enjoy fresh air. Niccole was very nice and informative. Pleasant employees. Did not see residents involved in any activities at the time I visited.

I would not recommend them for long term. The room sizes were kind of small. The food was adequated. My mom was in the dementia unit The staff did not understand the residents and they did not have enough staff.

Not horrible, but not outstanding. My Mom's lived here since 2010. She's pretty independent, but seriously visually impaired. There is NOTHING for her to do here - no assistance of any kind for activities. (And activities are limited, to begin with - seems to be bingo and a craft now and then.) And ZERO personal attention - like someone coming to get her for the social gatherings. (It's not like she can read the notices...) I've asked - FOR YEARS - for someone to check on her in hot weather, because she gets very confused and sick in the heat. At least a dozen times I've been over there and her room was 85 degrees or more. (The units are individually controlled, and she turns off the AC when she gets "cold." Then she forgets she did that.) For an efficiency apartment, (with stained carpet and a gross bathtub) and meals - the price is ridiculous. Over $3,000 a month. And the two old, rickety elevators are hot, small and almost impossible for other residents to get a wheelchair or walker over the threshold.

We were very happy at first. But then a lot of the staff changed and things went downhill. Some of the staff has changed again and I am starting to see some improvements, but do feel more are needed.

Many of the staff members here are kind and clearly care about the residents. The concern is not with the individual caregivers, but with the overall ownership and support structure. There appear to be ongoing issues with communication, staffing, training, turnover, and consistency of care. When staff seem frustrated or overwhelmed, it feels like they are not being given the support or resources they need to do their jobs well. For residents who are mostly independent and able to advocate for themselves, this may be a workable option. However, for someone who needs support, or regular help with daily care, I would be very cautious. In my opinion, this is not the right environment for a resident who cannot speak up for themselves or closely monitor their own care.

Caregivers are not professional--they complain how many people they have to care for instead of focusing on resident they are with.

Very disorganized on move in, difficulty getting responses to phone calls and emails. No efforts to get loved one involved with the facility.

I don't really want to say much except staffing issues during the course of my mother's stay was problematic leading to issues in overall care.

They do not have enough staff in the memory care unit to deal with the patients who are still mobile. He moved to a different facility that is a much better fit.

We have to visit my loved one all the time and repeatedly ask the staff for things he needs help with, like changing his adult diapers more frequently... While the facility is clean, the rooms bathrooms are frequently dirty. They are so understaffed is ridiculous. Some of the staff really cares but many have left or are leaving. The memory floor has more than 20 patients and many of them are in wheelchairs and frequently there's only 2 caregivers there, the most 3. The owners are aware of the situation but nothing changes Administration staff is not visible and they pretend they don't see you whenever they see family members The room is always hot, apparently the AC has been fixed but still the same issue Activities aren't geared to memory care patients

I wouldn't recommend this facility to anyone. We picked this community because of the location and they allowed smoking, which they don't any more.I'd like to add that the management was horrible. They had severe staffing issues. They bullied my dad. They also refused to order his meds and my dad went without for three days.

Well, you WILL be told upon admission that your loved one will get wonderful care and you won't need to worry about the care, just come and visit, no worries. Far from the truth. I had nothing but problems, from no forks to eat with to No help with cutting up food to no one checking on patients at night. I had a camera so I know how bad it was. Really I have nothing good to recommend to anyone.

When we went to go visit our loved one we had noticed their room was was dusty and had crumbs all over so house keeping had not been there for awhile. We had to go down and ask for a broom to clean up their ourselves. However the meals there are excellent, and the activities are still pretty limited. The value for cost is not very good considering what we are paying and what they are doing, they have such a high turnover rate.

I am giving St. Louis Hills a "1" because "0" is not an option. Before my mother moved in, the room was not cleaned at all. I had to bring in cleaning products from home to clean the room. The administrative staff gave me FALSE PROMISES from the very beginning. I would not recommend this facility to anyone who cares about their loved one. This facility is all about the money and definitely not about providing good/quality care.

It was at a good location and reasonably priced. My brother did not receive the attention he needed. They are under staffed. I wound never recommend Promenade to anyone.

We were not impressed. We took [name removed] home after 2 weeks and asked for a full refund. Would not recommend.

The good: staff members are mostly very nice, the residents are friendly with each other, many activities. The bad: dining area is dirty, tables not cleaned between diners, hallways frequently stink of urine, the laundry room also smells of urine, staff are often undertrained. Nurses are dismissive and rarely there, laundry does not get done regularly, housekeeping does not happen regularly, help with bathing does not happen often, there is no way for residents to see what activities happen daily because they do not always have a list anywhere so they Miss out. The very bad: no one checks on residents other than to bring medication even if they are ill or have fallen, no response to alarms or life alert many times, some residents left in their own waste for long periods because there is no help, medications get mixed up or forgotten. One of my father’s neighbors fell and his family called 911. The ambulance and medics arrived before the nurse who was on duty.

My husband had 3 falls in 4 days. The staff was not attentive. Will not recommend.