Red Bench Management

When we went to go visit our loved one we had noticed their room was was dusty and had crumbs all over so house keeping had not been there for awhile. We had to go down and ask for a broom to clean up their ourselves. However the meals there are excellent, and the activities are still pretty limited. The value for cost is not very good considering what we are paying and what they are doing, they have such a high turnover rate.

We were not impressed. We took [name removed] home after 2 weeks and asked for a full refund. Would not recommend.

The good: staff members are mostly very nice, the residents are friendly with each other, many activities. The bad: dining area is dirty, tables not cleaned between diners, hallways frequently stink of urine, the laundry room also smells of urine, staff are often undertrained. Nurses are dismissive and rarely there, laundry does not get done regularly, housekeeping does not happen regularly, help with bathing does not happen often, there is no way for residents to see what activities happen daily because they do not always have a list anywhere so they Miss out. The very bad: no one checks on residents other than to bring medication even if they are ill or have fallen, no response to alarms or life alert many times, some residents left in their own waste for long periods because there is no help, medications get mixed up or forgotten. One of my father’s neighbors fell and his family called 911. The ambulance and medics arrived before the nurse who was on duty.

My husband had 3 falls in 4 days. The staff was not attentive. Will not recommend.

My father is in memory care and he is showered less than once a week. His floors are usually dirty. I guess if you don't mind your love ones smelling like sour milk when you visit, this is the place for you.

It is a poorly managed facility. The staff that give care are kind and compassionate. The nurse is overwhelmed and unorganized. The executive director is a cold and not compassionate in my experience. The way she handled herself in our situation was unprofessional. The senior living counselor was the one bright light in the whole facility

My husband was here for respite care between Christmas and New Years. We discussed all his care needs during interview. 1. Three falls in four days, last one resulted in hospital stay for a week. 2. Sent to hospital in a depends,shirt and socks. Ummmm yes New Years weather. After 3rd fall with bruise on head and scrapes on back. 3. Was not notified after first fall He called. I finally reached someone that afternoon. 4. Call buttons in bedroom and bathroom did not work. VERIFIED by aide. Was told to only use pendant, should have been moved to another room. 5. Was not given meds New Years day. 6. Was told there was no sign of him calling on the call pad. Well someone diffently should have checked on him based on my emails of directions and first fall. Was given full refund. Glucose monitor not returned. Beautiful place.Need new management and accountability. Rest turned into nightmare. Unacceptable especially for the cost.

The administration here are not capable. They don't address issues of residents. The food is inedible. They can't find anyone who can cook and run the kitchen. When confronted, they say the issue has been addressed. New chefs are here for a day then gone. I don't think they've eaten the food and if they have and they like it, so much for taste buds. They don't communicate among each other or with the staff. Basically, the right hand doesn't know what the left is doing. The staff is overworked, under payed and under staffed. Housekeeping is atrocious. Sometimes it's an hour or longer to receive care. Equipment doesn't always work and there's no suitable back up. If someone would ask me about this place, I'd tell them to run.

For our family the overall experience was a 1 - they were not able to adequately care for our loved one and they said the food was awful. We do not recommend St. Louis Hills

Not what they sold us. Disappointing. It's a for profit business but they are ruthless.