Red Bench Management

I wish this place more/larger open space. Did not see staff led activities during my visits but they were at meal time. I did meet staff very sweet. Came back on my own Sun dinner time, wondered around to re-look. Concierge was very friendly, open, helpful. I need to review rooms one more time. I am taking Dad for assessment, lunch and tour.

Beautiful facility. Tenants seemed happy and I like that they were called by name so it was personal interaction. Very informative. Enjoyable visit!

My father and I toured Provision Living and several others around the 63119 zip code where I live with my family. I had moved him from his home to an apartment close to me so that I would be closer to help him more often. After about three months, I realized that because of memory issues, it was no longer healthy for him to live alone. After a few days, the staff and residents not only knew my dad, but they knew his family. He can participate as little or as much as he prefers in activities. The staff keeps a close eye on its residents to make sure that all of their needs are met. Questions and concerns are always addressed and resolved in a friendly concerned manner. We have no regrets for choosing Provision Living. It has truly become home for my dad. He is thriving and very happy with his new lifestyle of freedom, with some help when he needs it!

Tour was very nice, ended up with closer to home facility.

I think the community has good staff and are taking good care of my mom. They are doing a good job. I think she is having a good experience. Everything is fine and that is good.

I am not too happy with Provision Living at St Louis Hills. I am waiting for a reimbursement right now. Mom was going to move in under level 2 care but immediately needed memory care. Well, they didn't have any openings in memory care so we were unable to keep her at Provision. No one will call me back about my reimbursement. I am put out with them. It has been 3 weeks. I was going to see about getting her back in this facility when they had availability but now I am not sure since they wont even call me back. The building is old. The apartment she was going to live in was very nice though. They had new carpet and paint. They did waive the 30 day notice. I will give them that. I don't want to completely bash them.

Overall Experience — 3/5 Overall, my experience has been average. There are some positive aspects of the facility, but there are also areas where I believe improvements are needed, particularly regarding cleanliness, consistency of care, communication, and staffing. Cleanliness of the Facility — 3/5 [name removed] is blind and cannot see when there is trash or clothing on the floor. During my weekly visits to the apartment, I have noticed trash and clothing left on the floor. While it is sometimes picked up, I believe additional attention should be given to keeping the living area clean and safe. Because [name removed] is blind, they rely on staff to notice and address things they cannot see themselves. Friendliness of the Facility — 4/5 The staff members I have encountered are generally courteous and kind. However, residents do not always interact with [name removed]. There are only two or three residents who regularly have conversations with [name removed]. I understand that social interaction cannot always be provided by other residents, but opportunities for inclusion and connection are important, particularly for someone who is visually impaired. Caregivers and Quality of Care — 3/5 I believe caregivers should be mindful about discussing how tired they are or how difficult their workload is with residents. Residents should receive the care they need regardless of staffing challenges. A blind resident deserves the same level of attention and care as a resident who is bedridden or requires significant physical assistance. I have also noticed that the medication technicians do not always have a consistent schedule, which can make it difficult to know who is responsible for providing care at a particular time. Administrative Staff — 3/5 to 4/5 There has been considerable turnover among both administrative staff and caregivers. Frequent staff changes can make consistency and communication more difficult for residents and their families. I am hopeful that there will be more stability and improvement going forward. Food — 3/5 to 4/5 The lunch meals are generally tasty. Dinner, however, could be improved. [name removed] has said that the dinner food is not always good. More consistency in the quality of the evening meals would be appreciated. Activities — 4/5 I cannot comment extensively on the activities because I do not see most of them firsthand. However, [name removed] does attend the Friday afternoon music program in the Bistro around 3:00 p.m., which they enjoy. I am particularly impressed with the monthly family activity. Having something different for residents and their families to participate in each month is a positive feature of the facility. Value and Cost — 4/5 The monthly cost is reasonable considering that clothing and meals are included. The apartment size is acceptable as well. One area that could be improved is laundry service. Residents and families are expected to provide laundry soap and dryer sheets, so this is an additional expense and responsibility to keep in mind. Overall Comments The facility has many positive qualities, including courteous staff, enjoyable meals at times, activities for residents and families, and reasonable apartment accommodations. However, I believe there needs to be greater consistency in staffing and caregiving, better attention to cleanliness, and a stronger focus on recognizing and meeting the individual needs of residents. Because [name removed] is blind, they depend on staff to notice things they cannot see for themselves. I believe residents with visual impairments should receive the same level of attentive and responsive care as residents with other significant physical needs.

The people there were nice but the carpet throughout the building was filthy! The facility was run down and the smell of some type of cleaning product was overbearing.

When my mom first moved in in April, 2026, things were great. The staff was very friendly and engaging. The meals were good for my mom, the place was clean, no odors in the hallway. Fast forward to now: there has been an excessive amount of staff turnover, from upper management to lower staff. Management response time has become poor, if at all, when there's an issue for which I'm needing clarity. My mom doesn't get her meds on time everyday. Depending on who's dispensing the meds determines if the issuer is wearing gloves or stands to ensure my mom takes her meds. No one comes to assist my mom with her showers. Family has had to come and assist her with getting a shower. Their meals are horrible, hit or miss; mostly miss. They are nothing like what was initially advertised. They lack nutritional value. There is no longer a chef on duty, unless they hired one just today. There used to be a variety of offerings for my mom to choose from, not anymore. Now, they mostly serve these residents sandwiches as if they are children in summer day camp. We have to bring my mother meals from the outside if she doesn't like the one set offering for the day. We find out the meal choice for lunch and dinner just before it is served. Promenade hasn't stopped cashing my checks monthly, even though my mom isn't getting what we signed her up for. The staff (who are for the most part, really sweet and try to do a good job) don't even know what's going on at times when asked. When I pass management in the hallways, they don't even speak or acknowledge my presence as of late. The odors in the hallway is unbearable most times. There's one cleaning lady who works really hard to keep the place clean. Whenever my mom has had an "accident" on herself in her apartment, as seniors do, family has to step in for the clean-ups. There's no one available for that. My mom gets her laundry done (with the exception of her soft pieces and dry cleaning). We appreciate the service. Her apartment is a good size and it's clean and odor free because my family and I see to it. She gets a deep clean through the cleaning lady once a week. My mom had a bed bug infestation that originated from upstairs and had to be removed from her apartment so that it could be treated. My mom loves the therapy she receives through an agency that contracts with the facility. Therapy staff are professional and friendly. My mom has only participated in the game activity a couple of times. She told me that she enjoyed them. The movie theater, which they tout, was locked over the weekend...no access. Finally, I will say that I feel sorry for the residents in this facility who don't have loved ones to see about them.

My dad had to go to the hospital for his legs swelling. I am not sure what caused it, he was on a low dose of Lasix at home and was under control but immediately was a problem soon after arriving there, to the point of discoloration of his leg which led to a hospital visit. He was forgotten in his room at times when they were supposed to bring him to meals. He was in memory care and he is incontinent and they were aware. The sores were healed but we are still working on getting the swelling down in his feet and legs. I think a big part of the problem was that they have mostly agency staff, and if I had a dollar for every time I heard "I don't know your dad, it's my first day, I didn't know," I would have many many dollars. I would say that it might be ok for someone who can advocate for themselves but my dad isn't able to. I wouldn't recommend memory care there.

Memory care leaves a lot to be desired. Other residents not in memory care very cordial and friendly. I would rate the food as fair a lot of times they are out of stuff. Weekly entertainment with piano, guitar, etc. very good bus trips to different sites. Very good laundry leaves a lot to be desired most of the staff is very helpful.

The people at Promenade Senior Living are nice, but the food is not good.

Promenade was ok. Some things and people were very nice and helpful but we were not pleased with all of them.

My mom went there in the memory care unit because of a severe uti. She was to go to the regular assisted living within a month. My mom was one of three people that had an alert button because she was aware of everything around her. On 3 different occasions in the middle of the night she fell pressed the button no one came she called my sister who could get No one one the 24 hours phone line. She had to go to promenade herself and get someone to help my mom. We were told they were working on this problem. The help they have on the memory care floor in the evening is very poor. They also said they were working on that. My sister brother and I were there everyday. One day when I was there there was a lady in the TV room with 8 other people naked from the waist up. I had to go get someone to help. They definitely need better help on the memory care floor.

Extremely understaffed and not capable of a level 3. Old building which is not good for poor mobility. One elevator is usually broken. Caregivers are compassionate but button system is flawed. Upper management is uncaring and business oriented. Would not recommend this facility.

Location was where he wanted to be. And the price was the best we found, and completely covered by his insurance. It is an older building and has some maintenance issues. They seem to be understaffed.

It was ok. Some techs/staff were outstanding, and there were a couple who were not good/helpful.

The location of the community was my top priority. It was close to home so I could go over there multiple times a day to visit and check on my mother. The price was acceptable. However lots of promises were made on the initial visit that were not adhered to i.e finger foods and activities were few. At the end, the hospice services were exceptional. Like many other places I'm sure, the staff was not trained and the community was very short staffed.

They are short-staffed. They were losing my loved one's things - his laundry, his dishes. We were charged for products that we never received. And I still haven't been refund yet. The entire time we were with them, I never received a bill that was correct. I had to ask four times in the last month to pay my bill, but nobody would assist me. With each incorrect bill, they told me they would let me know once they figured out. Yet they were charging me late fees, due to their errors and delays. They did end up refunding the late fees due to their error, but I was frustrated by the fact that I was being charged them in the first place. The first bill they sent me in the mail was wrong by over $10,000. The next bill, the same thing each time. Every bill was inflated by at least $1000 over what it should be. They have a $2500 community fee, which is outrageous - what does that even go towards? When I call up there, especially on the weekends, no one is there to answer the phone. I leave messages and don't receive return phone calls. When I was there in person, I would see the staff, including the director, and they would try to rush away like they didn't see me so they didn't have to talk to me - [name removed], [name removed], and [name removed], in particular. The facility looks okay, but they are totally unorganized.

My Wife was a resident of Foothill Village for a short time. The following are my observances. Property is clean and well maintained and Caregivers (Technicians) for the most part are helpful and courteous, but not Certified Medical Assistants (CMA's). Upper management is schetchy at best. Management and Finance department appear to be at the mercy of a corporate entity that does not appear to be very flexible (prorating) and slow to provide invoices. The Director of the Memory Care unit is compassionate and knowledgeable with over 40 years experience and the best part of my experience.