Red Bench Management

We like the size of the facility, price, location for us, and the staff are very nice.

The apartment was a good size. The staff was great, for the most part, but there was an issue with the nurse on my sister's first night back from a hospital visit. Initially, the food was great, but then declined somewhat and they served sandwiches a lot more than regular entrees. Overall, it was a good experience, especially for the price. I will add that my sister was discharged and we had a pretty urgent situation and STL Hills went out of their way to accommodate us, even going to do her assessment on a Sunday.

We had a couple of hiccups with move in like the TV box being lost and it taking a while to get it replaced. Overall happy though. Friendly staff and overall an easy process. I would recommend it yes. The only other thing I would say is it is difficult at times to know who to talk to about a concern. There's not really a single consistently available point person so sometimes you have to be persistent. But honestly it was the nicest facility I visited, the most responsive during the application and admissions process, and it seemed the safest and like the best overall service provider.

Overall, St. Louis Hills assisted living and memory care do their best to make the residence feel as comfortable as possible. The one drawback of the facility is that it seems there is a lot of turnover of employees and that makes for some confusion for my sister.

What we like the most about the community is the proximity to my home, friendliness. More interaction with Residents - initiate contact with resident and promote involvement in activities. Understand all needs big or small and provide assistance. Friendly staff, decent meals, including housekeeping, laundry and minor health care assistance. Not the best facility, but substantial for the cost.

Administration staff were professional and easy to reach (especially [name removed]) Front desk staff were very respectful and attentive to our needs. Memory care staff took good care of my mother as well as staff from St. Croix hospice. Facility was nice and clean. Room was good size and clean as well. Food was good. Staff offered activities even though my mother could not participate due to her condition. I would recommend that you visit the facility as the one price for rent and care giving are fixed.

The price and the location. But she has had quite a time getting rid of a bed sore and no one gave her a shower for at least the first week. They came in one time at 4 o'clock, but she was too tired at that time. I'm quite sure they told her that she could keep her old hospice company, but then they didn't let her after all.

The office staff is very hard to get in contact with. The care team were always very kind and helpful. The activities were plentiful and the team try to get residents involved. I don't know if they need to hire more people for the admin or what. We emailed, called and went in the office at least 10 times because payment was not being drafted. No payment had been pulled for 3 months then one day they called in a panic that payment hadn't been made. We tried so many time!! The food was just bland but I think that's what you will find anywhere.

My mom really liked the common areas , but wished she could have seen more of the different personal room possibilities . Lunch was great and had a nice menu to choose from. Love that most services are included in the room price

My father was there two separate times. The first duration, I thought everything was great. The entire facility was pretty new (5 years old), the dining room is large and open. The location is really central and very accessible to I-64. The room size is ok, could be a bit larger. A lot of activities and entire rooms for the residence and also families to use when visiting. Nice enclosed outdoor patio with a small walking path. The only downside was the staffing turn over was very high. Every other visit the staffing would change and my father could not get a rapport with any of the nursing staff. The director of the facility was great and helped my father through numerous challenges with his health. The second time he stayed there, same staffing issues and a new director who was nothing like the previous. Very strict with my father, and not near as understanding. Overall, I would rate the first stay at a 4 and the second at a 2.

We did have a little trouble with them and possibly over charging my grandparents. We liked how friendly they were to my grandparents. The staff was always trying to get my grandparents involved in whatever activity was happening and they made it seem like a sense of community

The staff have been very attentive, kind and engaging. The food is not great. There are a lot of activities but it would be nice if there was an ambassador program or a buddy system for new residents. We feel like my mother-in-law is in a safe, caring environment.

I am happy with the staff and the space my mom loves in. The meals are good. The nice thing is i can always ask for a sandwich or some food for my mom. They are very flexible throughout the day with meal prep. They also almost always have an ice cream social around 2:30 daily. They bring in entertainment on Friday for a happy hour. The activities throughout the week are fun with good attendance. My mom rarely joins in, her choice.

I think when we first started the place had changed ownership so a lot of what is going on is management issues. They are on their third director. The staff on the floor can be irresponsive or unavailable at times but there are some good ones. There are some shortages but they use agency people to fill in. I find a lot of times that they are better than the staff members! The activity director was top notch but she left and the activities are more limited but this is pretty recent. They have an Ice cream social M-F and a Happy Hour on Friday which are 2 of the most favorite things. They schedule movies and have a nice little movie theater. They have wonderful parties for the residents and families to celebrate different holidays. One of the best people there works in activities. Her name is [name removed]. She is wonderful with the residents and works to involve memory care residents. The food overall all is pretty good and they give nice portions. Also they usually get a glass of water and one of juice. The rooms are nice size and have two sinks. The memory care area may have been studio suites before as there is a spot for a frig. There are these suites which have two rooms which are smaller and share a bathroom. These are very well priced! These are the top things I can think of now. For me it is only 1.5 miles from our house so that is a big plus.

It was wonderful. They were right on time for us we need a place real fast n they were very good to accommodate to day we needed to move my dad. They greeted him and he received them very well and still is since [date removed].

The good: Senior staff is very responsive. The activities leader is wonderful. Food is decent. Facility is beautiful. Price and location are great for our needs. Staff on memory floor truly care for my mom from housekeeping on through to med techs and aides and kitchen staff. The moderate: Meds are not always given on time. Cable regularly breaks/doesn't always work with a smart TV. Lots of times they are short staffed.

Good initial experience. Some bumps and bruises with communication from nursing staff but overall happy with the placement.

It's not infrequent that the main elevator has one side that is broken down; older furnishings; worn carpets; minor repairs in family member's room needing repair by family members. The cleaning staff work very hard; maybe short staffed. The staff are all so very friendly from housekeeping, maintenance, front door staff, to direct patient care; they all went out of their way to help mom as well as family to settle in; they addressed her by her name immediately; always greet me when I am there; they are so helpful with any needs. I believe mom is getting good quality of care especially from [name removed] the Director/RN, PT/OT staff and the nursing assistants and med techs. My mom states she loves the food; dining staff are all friendly and attentive. My mom does not really participate in activities; but I know they are happening all throughout the day; she does go down to the weekly beauty shop to get her hair done. I believe that mom is getting good value for the money she is paying; she is getting good care in a friendly welcoming environment; and this is something she can afford on her monthly income; I am so grateful that we found St Louis Hills for mom; and I would recommend this facility to other family members and friends who are needing care for their loved one.

My mother has lived here since June and I’m pleased with the care overall. The facility is clean and nicely decorated. The staff is kind, friendly, and attentive. They have fun activities for the residents, like Friday happy hour with live music, My only complaint is that they’re a little slow to respond when it comes to repairs at times. But aside from that, I feel my mother is well cared for and happy.

In reference to the staff, they are great loving and caring. However staff turnover is a lot The food is based on each individual taste I will tell you it's getting better because my mother is gaining weight!