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8.2
Review Score
8825 Eager Rd, Richmond Heights, MO 63144
The good: Senior staff is very responsive. The activities leader is wonderful. Food is decent. Facility is beautiful. Price and location are great for our needs. Staff on memory floor truly care for my mom...
Perfectly nestled between Ladue, Frontenac and Clayton, MO, in Richmond Heights, Promenade Senior Living will offer an active and engaged lifestyle with just the right supportive care available when needed. Just a stone's throw from all of the exciting cultural, shopping & dining attractions St....
6543 Chippewa St, Saint Louis, MO 63109
It was wonderful. They were right on time for us we need a place real fast n they were very good to accommodate to day we needed to move my dad. They greeted him and he received them very well and still is...
St. Louis Hills Assisted Living and Memory Care is a newly owned and operated senior living community conveniently located in the heart of St. Louis Hills. Our focus on customer excellence and honoring our elders through a commitment to serve with integrity, compassion, and purpose is...
Review Score
85 reviewsOut of 10
5 star
36%
4 star
37%
3 star
15%
2 star
5%
1 star
10%
A Place for Mom has scored Red Bench Management with 8.2 out of 10 using our proprietary review score based on 37 reviews in the last 2 years. Over all time, Red Bench Management has 85 reviews with an average "overall experience" of 3.8 out of 5.
Staff was so very friendly and accommodating. Unfortunately with my dad's diabetes and declining health, they were unable to maintain his level of care and we needed to move him to an assisted living facility for hospice. If it wasn't for his level of care increasing, I believe he'd still reside there.
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Like most places these days, they are sometimes understaffed and have a noticeable turn over rate. Probably better pay would be beneficial to make employees stay longer. Although most of the employees there do seem to be in a good mood most of the time.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
The overall experience is really good. The staff is very friendly and treat my mom very well. They are also very approachable when there are issues and work to solve them. Lots of activities. I love the facility. It is so clean and fresh looking. I would have given them a 5/5, but corporate fired the previous chef. My mom and several other residents loved that chef. They tell me the food now is really bad and the chef pushes them to eat early and finish fast so he can leave. Anthology also is understaffed at times, but I figure that is happening everywhere. So, for me, it is acceptable. But someone who expects them to show up within 10 minutes at every call should try to find that elsewhere. Overall, I really like Anthology.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
The place is really nice. Staff is very friendly! I would recommend St Louis Hills to others.
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Like all places, they have their advantages and disadvantages. You just have to weigh that based on your family's needs. I thought it was a good place overall - I liked the casualness of it. There were a lot of activities and people out and about. We looked at both assisted living and memory care, and I as not as impressed with their memory care unit. It just didn’t feel very welcoming or friendly. The size of units was very small, which in hindsight after choosing a community with larger rooms where everyone just stayed in their rooms, was probably why people got out their rooms and socialized more at St. Louis Hills. So there's definitely a trade off in terms of space and preventing isolation. But it was a very affordable option. If we had more cost constraints, we probably would have much more seriously considered St. Louis Hills.
It's a good place. I think my parents have had a hard time trying to figure out how to get involved, which is partly their fault. But it has been a good experience overall. I like the staff there. They're very approachable, and I've been happy with the care they provide.
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My mother loved her short stay. Most staff was friendly 'experience'. The previous Executive Director couldn't handle the facility so too many things fall between the cracks. My mom's experience was good but from my perception no so much.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
Friendly staff. Community areas including the enclosed courtyard, dining area, family gathering area and theater are beautiful. The units, though a little small, are well laid-out even for wheelchair residents other than kitchenette cabinetry. Shower benches included in all units. Transport is mainly via bus with wheelchair lift. Parking for visitors is adequate. Just a little pricey for the average budget.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
The community is convenient, it's on a bus line and they also have a shuttle. I would recommend this community to others.
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I had a tour of the community but I had to consider the distance, it was far from me. I take my husband to doctor appointments and going out to him was not going to work. I wanted to make it convenient for the family to visit him too.
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My mother is still adjusting to this community, but so far everything is working out well. I know she is receiving good care. They have a good staff at this facility. They are caring for her, and her needs very well. The community is well-kept, they do a good job with the cleanliness. There are plenty of activities available for the residents. The meals are good for the most part. This is a community I would highly recommend, it is a nice place.
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I liked the Provision Living at St Louis Hills. Everyone was friendly and the place was nice, but I did not like the fact that the rooms were as small as studio apartments. Other than that, I really liked the place.
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This community was not open at the time I visited it. The people I met were nice. The only room I was able to see was an one bedroom and it seemed small.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
This is a very nice elegant community. It was a little to expensive for us. The staff I met were nice and the community seemed clean. The food looked good.
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Property was under construction so we didn't get to see any finished spaces but the planned layouts were spacious. Likewise we couldn't meed staff or residents. However, another visiting family brought their father with them, who at times, was confused and wandering. The tour guide politely excused herself from our meeting several times to attend to the gentleman with dignity and grace. This spoke volumes about the care you can expect. Our representative was extremely helpful and offered valuable assistance and information to help us make a better decision whether it was with Stonecrest or not. I'd like to follow up after the opening.
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Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
They were very helpful helping us getting things set up quickly and making it a smooth transition. They are very polite. My aunt has dementia, and is a little different anyway, so I am not sure that they have completely adapted their care to what she needs yet, but she's only been there a few weeks, so they are still working out the kinks.
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I wish this place more/larger open space. Did not see staff led activities during my visits but they were at meal time. I did meet staff very sweet. Came back on my own Sun dinner time, wondered around to re-look. Concierge was very friendly, open, helpful. I need to review rooms one more time. I am taking Dad for assessment, lunch and tour.
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Beautiful facility. Tenants seemed happy and I like that they were called by name so it was personal interaction. Very informative. Enjoyable visit!
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My father and I toured Provision Living and several others around the 63119 zip code where I live with my family. I had moved him from his home to an apartment close to me so that I would be closer to help him more often. After about three months, I realized that because of memory issues, it was no longer healthy for him to live alone. After a few days, the staff and residents not only knew my dad, but they knew his family. He can participate as little or as much as he prefers in activities. The staff keeps a close eye on its residents to make sure that all of their needs are met. Questions and concerns are always addressed and resolved in a friendly concerned manner. We have no regrets for choosing Provision Living. It has truly become home for my dad. He is thriving and very happy with his new lifestyle of freedom, with some help when he needs it!
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Tour was very nice, ended up with closer to home facility.
Promenade Senior Living in Richmond Heights, MO
3.9
(40 reviews)
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