ProMedica Senior Care

We did a lot of research and did our homework before deciding on a place. Arden Courts seemed lovely. They talked a good story. I feel like the sales person was very good at her job and sold us a bill of goods. They just didn't do what they said they'd do. The doctor on staff was there weekly instead of daily as they had promised. There were half as many nurses on staff per shift than they had promised. They said they would bathe my loved one more than once a week, and they didn't. Her hair looked disheveled, and she was wearing mismatched old clothes, despite the brand new nice things I had brought for her that were never unpacked. I could go on and on. I put my loved one in the facility, she got her shots and was in quarantine, and shortly after that she came down with Covid and passed away a few days later. They had told me no one in the facility had Covid when she moved in. I would call daily to see how she was doing, and they would tell me she was fine. But when I was finally allowed to come in, I saw she had gone all morning without her hearing aid in or glasses on. I couldn't believe they would leave her like that all morning, completely unable to hear and see. It's been a horrible experience, and I'm very upset. We brought a little refrigerator and bottled water for her so she wouldn't have to leave her room to get a drink, and it never got plugged in. We set up cable, and it was never plugged in during the two weeks she was there. If she hadn't died of Covid, I feel she would have died from a broken heart and lack of dignity. And we couldn't even hold her hand and be there with her. If I could do it again, I would have found a way to continue paying for full-time nurses. The day she was admitted to the hospital for Covid, she had explosive diarrhea in her easy chair. Days later when we went to pick it up, it still had feces all over it. I would give them negative scores if I could.

We just moved my father due to lack of care. When we could see my father his clothes, shoes and face were always dirty. I have pictures and I sent 1 to the director and he never responded. My father would have blood under his fingernails. Before covid I witnessed several things such as a resident had his pants on backwards so they kept falling to the ground. This went on for quite a while. The staff laughed at him. I went upfront and reported it. On another occasion I witnessed a resident that kept asking for help. They ignored her and then finally just went and put her in her room. Frontier assured us that they were going to operate with more activities. The only thing I witnessed on the supportive side was poor [name removed] (very caring employee) talking to and reading the paper with residents. Very few of the staff is still there. I lost all trust due to lack of communication! My delay in moving was covid but I just couldn't leave my Dad there any longer!

While this website is "a Place for Mom", Springhouse of Pikesville is not that place if you love your mom and want her well cared for. Minimal staff which is underpaid. Procedures not followed. Medications missed. Some nursing staff will not provide proper care if the don't "like" your loved one. Mandated training's' not held. Poor/missing record keeping. Totally focused on keeping bed$ filled so the dollar$ keep coming. If your loved one needs real care, they will tell you to hire someone to be with them. Isn't that what this is supposed to be? The aids do the best they can given their lack of training and low pay. Some really do care. But when the leadership from the top is bad, it all rolls downhill.

I would tell them it is a bad place to go. You won't get your money's worth. I feel they killed my friend due to her being sick, and she should have been put in the hospital. I personally had to get her out of there by calling 911, due to her being sick and having a temperature. All staff was ignoring her. The place was really dirty, and smelled, food had been in her room for three days and it was never taken out. She was too sick to eat it. There is no consideration of the care for patients, and the care is poor. My friend was blind and she never got additional assistance that she needed. We picked her because they told us that she would get the assistance she needed. There is a lot of lip services and there was never any follow through. I was told they would take her for her meals in the dining room, and that never happened. We were promised this several times.

Rude and uncompassionate staff. This community has gone downhill over the last year. A true shame for the residents and families who are there. It used to be Silverado and a lovely community. Now, it is no place I would recommend for anyone living with Alzheimer's. My advice is to look elsewhere for good care for a loved one.

Horrid place My mom died there and it should never have happened Horrid evil place

My father was just a resident at Arden Court. They assured me they could care for an Alzheimers patient on hospice and they do not have the capability or staffing to adequately care for someone on hospice.

Wish I could give zero start but that is not an option. We visited Arden Courts of Susquehanna as a possible place for our mother. We were given a tour of one of the resident’s living area. The place was nice and clean but none of the residents interacted with us. They seemed like they were over medicated. We then sat down with a representative to ask questions and find out more about the place. One of the first questions we were asked by her was when we were going to medicate my mother. That is when it clicked for me. All the residents were medicated to keep them calm. I had a very bad feeling when we left the place. I then started to ask around to friends and colleagues in health care and all I heard were negative reports of how the residents are over medicated. Several friends told me that they removed family members form Arden courts and placed them in other facilities. In the other facilities after medications were decreased or discontinued their loved ones began to interact and come to life again.

My loved on was in this specific community for several years. During the first three or four I was very happy. They weren’t without issues but issues were always addressed quickly and professionally. Then a new director, without specific dementia training or qualifications and unexplained gaps in employment, was brought in. Things quickly went down hill. She sits in the office all day,, doesn’t communicate or acknowledge family members and allows senior staff to run things without adequate oversight. The lead RN has no business being in a dementia care community; she lacks empathy and appropriate follow up skills. She can be very dismissive when you bring care issues or concerns to her. These behaviors run throughout the organization, as when concerns are escalated to Corp management or through Aren Courts Care Line they go unanswered. Time they clean house.

We hated Arden Courts of Towson on Bellona Ave. Within 30 days of move in, our loved one had lost 10% of her body weight, fallen several times and was admitted to the hospital. Upon arrival of the hospital she had a UTI and nurse said her urine looked like chocolate milk from dehydration and malnutrition. Arden Courts on Bellona Ave experienced a high turn over rate in staff, as well as understaffing openly admitted by the director. They also acknowledged that the staff was i need of training. I witnessed many examples of abuse in the facility as well, both, verbal and neglect. I highly encourage A Place for Mom consultants to visit the care facilities they are recommending.

We have family member here and it was great when it was Silverado, but since the management change it's terrible. Care is not the same!! Do not trust this facility with your loved one. They are not watched over and not fed nearly enough food. What food they have is not a good quality.

My mom moved in here because she kept falling and needed help. Our family was told they would be able to care for her needs. Yet, they did not pay attention to her. They are extremely understaffed in my opinion. There are a few good caregivers but most are just going through the motions and can barely speak English. They kept forgetting to give her medications and the doctor that works there (I think she is from another agency) does not follow up or return phone calls. It's a nice looking place and the common areas are clean. But beyond that, if care for your family member is what you want, go elsewhere. If my mom had survived the place, she would tell you herself.

We are in the process of finding a lawyer and reporting to the State due to the lack of care my mother received from this facility. In less than 3 months she lost 7% of her body weight, had bruised wrists and was medicated up and fell and fractured her pelvic ring. She went from only having dementia and physically fine to a wheel chair, wearing diapers and having to be spoon feed in less than 3 months at this facility. This facility doesn't follow legal HIPPA laws or POA and guardian guidelines.

Lack of knowledge resulted in injuries, poor care, management excuses, loved one left alone to stare at a wall for hours.

I will stick to the facts. My husband was able to walk & feed himself when we arrived at Arden Ct. In one week of being there he was taken to the emergency room with a cut finger which needed stitches. They admitted him because he was dehydrated. After 5 days he was released back to Arden Ct in a wheel chair. He never walked again. Exactly 2 weeks later he was unresponsive & Arden Ct wanted to put him on hospice. I sent him back to the hospital to find out what was wrong. He was dehydrated & also had kidney failure. They gave him 2 weeks to live if they couldn't resolve his problem. Thankfully they did. He was in the hospital & on IV's only & was mostly unresponsive for a week. I told them he was not going back to Arden Ct. With the help of hospital staff we placed him in a wonderful skilled nursing facility where he has great care. He does not walk & needs to be fed a pureed diet but is eating & gets plenty of liquids. You asked - That was my nightmare at Arden Ct.

They need to figure out how to bill people correctly and be an ethical business. My loved one was there for a 2 Week Trial Period, he didn't like it, and he was moved out. He hasn't been there for months, but he keeps being charged. In fact he just received a $10000 bill for July and he does not live there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

chaotic, horribly managed perfect if you want to pay a ton then get charged more for extra services (Incontinence service is extra, individual care is extra) and have your loved one ignored. my mother is always wet and no one can tell us when she was last changed. But I get a bill for it. I will spend the day with her- no one checks her to see if she needs to be changed, no one looks for her at meal time. Only go here if your loved one can take care of them selves (then what is the point of having then here) There is a reason there are not any good reviews in more than a year. It is not where you want to place a loved one.

The care, facility and management has NOT been acceptable over the past year and continues to decline. Caregivers and management constantly turn-over. The staff is not trained nor has the numbers to care for the people at the facility, Management makes promises of care but then can only deliver excuses. Silverado-Brookfield needs to be investigation for improper care.

The care was not good and I took my mom as soon as possible. I saw feces on the windowsill and in the toilets. There was dirty underwear left on the floor. From the activity sheet it listed watching Jeopardy and put them all in one room. I tried to walk her outside but they refused. The community is big but not the memory care and half the staff do not speak English. We counted on them as professional but they were not capable of providing care. They also gave her the wrong medications while she was here.

As a family member, you must keep on top of your loved one's care. The staff has the best intentions, but you cannot assume that promised care will be provided. Ask questions, be present, and advocate for your loved one.