Priority Life Care

Honesty should be your motto which you failed miserably with my mother in law. She did not benefit from your memory care unit at all. She was nothing more than a number to you people. You did evaluate her twice. Shame on you.

Like a previous reviewer, my family member had to phone emergency services when staff failed to respond to repeated calls for help (residents are given a pendant to push). My family member had several thousand dollars worth of jewelry and belongings stolen from her room over a period of 7 months. Despite reporting this, no action was taken and it was not investigated. Whilst some members of staff were kind to residents, others were not. When problems arose with regards to the care of my family member, management were defensive rather than helpful in finding solutions. My family member was very unhappy at this facility. Sadly, she has now passed away but was actively looking for an alternatie facility before she died.

Don't be fooled by their appearance! There is not enough professional care to provide the quality of care to the many residents that are unable to adequately care for themselves. My sister was never taken out of her room for any of her meals or for any activity, and was kept isolated in her room. She was paying a nice chunk of money extra for level 3 care that she required but did not receive. My sister was there for less than a week when finally one morning, thank goodness, she had the presence of mind to call 911 for help because after ringing for help many times, Emeritus employees did not respond. The police, however did, and called the para medics. She was brought to the Emergency Room around 10 am - hungry, agitated, and somewhat confused. Blood work was done, she was examined, and then fed 2 lunches because she was starving for food, as she hadn't had her breakfast yet. From the emergency room, she was sent back to Hospice until we could find a group home that could provide the services she needed, and where she is now living and being properly cared for. Emeritus management is presently trying to go after my brother, who signed the Contract as Power of Attorney for my sister, to pay for another month's rent because a month's notice of her moving out was not given, even though the Emeritus Contract says that the resident would be immediately released from the Contract and not be financially penalized when a doctor deems a higher level of service is needed for the resident. My sister's physician provided a letter to Emeritus stating that a higher level of care was needed beyond that which Emeritus provides, but they are not honoring their own Contract. I recently learned that an expose about Emeritus was done on PBS TV's Frontline called "Life and Death in Assisted Living." It accurately describes what Emeritus is about. This is the link for those that want to see it: [removed] I give Emeritus at Deer Creek a half-star rating which is poor, but in my opinion, they should not be allowed to operate as an assisted living facility to even earn a star. I can see them as a retirement facility for active adults that need no assistance whatsoever. Beyond that, they do not measure up and are, in fact, the kind of facility that gives a bad name to "assisted living." This has been reported to the state of Florida Ombudsman authorities.

I had a family member live here for several years. About 8 months ago there was a change in management. This place was first class until the management change. Since then, the staff has become rude and careless. They have a "button" system to request care. After my family member would press his button, he would wait hours before receiving care. He was having chest pains and they still did not come to help him.

I would give this place a zero. They alowed my father to go out three times and he went missing for a couple of days and hospitilized for three. They have no security, they have fake monitors like they're recording things but they aren't. They have no devices and the good thing too is that someone let him out because you have to be buzzed in and buzzed out so someone who works there had to have let him out. Each time they assured me that it would never happen again but after the third time I was done. Everything they say they can do "we do weekly trips to the store, we have hot food"... No. They're kitchen was out of order, their vehicles were out of order, my parents never went to a walmart or a cvs. All they said they could do they probably didn't do about 75% of it.