Priority Life Care

Don't be deceived by the friendly staff and beautiful facility. Their top priority seems to be filling beds, whether or not they are equipped to care for your loved one. Chances are, they probably are not. Once residents start needing more care because of physical or cognitive issues, they are not able to provide adequate care. The daily staff is wonderful, for the most part. Lots of management issues, staff turnover, lack of training, and not enough staff.

Toured here yesterday also. Not impressed. Pricing is much higher, and based on each and every extra service. Did not show me the ALF, just the independent area which was very congested, needs a lot of "cosmetic" work done, both inside and outside. Have to go outside from your building to main building to get to dining room. Just not appealing to me.

I will give 1 star due to the caring aids, nurses, and non-administrative staff at the Bridges. However, when an extremely dangerous situation occurred resulting in police returning my mom to the Bridges, the administration was [removed] and nontransparent. After several phone calls, a trip to the Warwick police station and obtaining the information from my moms fitbit that she showed had walked 9.6 miles, I was able to get to the bottom of the events. Not only did the staff not investigate the event after she was returned by the police, they had no intention of calling her family to notify us of the situation. In response to my mothers getting lost was a mandatory "wander guard". Which meant every time my mom got close to the door the door would lock. Therefore when she would want to smoke an aide would have to take her out to smoke. But because the Bridges is close to full capacity the aide was unable to stay with her, so she would be left locked out of the facility and wait until someone could let her in. I recently found out that she waited and waited, and during that time went for a walk to the giant! This became a great source of stress, not to mention that the only option was a bracelet that look her independence away. The newness of this facility leads to a lack of policy and procedures. I have since taken my mother out of the Bridges and not one member of the administrative staff has reached out to my family to express any remorse for the situation. Yet, the day after she left $6,325.00 was taken from her account.

We went to set up our tour and found that things were not on the up and up. We looked at the reviews online and found that they were not good as well. I really did not like the way the staff worked with the residents.

* 4th degree bed sores and a hole in the roof of her mouth that extended to her nasal passages (no one reported this to me -- I had to wait for Hospice to). * sitting alone and in a soiled diaper (uncovered and unattended to for hours). Filed a report and nothing was done. * war between hospice and The Pines over hospice decisions made by family/hospice. The Pines wants to extend the life of a suffering client to profit (everyday a patient is in that bed means hundreds of dollars in profit for them). *Accusations from The Pines that I wanted to rush the process of ending My Aunt's life by pushing Hospice to prescribe more morphine. *Sad and unforgiving experience. I told my children to never, ever, pay that much money to place me in a facility that puts profit over care.

The Pines of Mt Lebanon is unbelievably understaffed and unclean. The residents are neglected and usually either smell of urine or are dripping with urine. Their is little to no afternoon staff. Memory care smells horrible with no help to the fact that laundry is only done once a week. The corporation does not care for their residents or staff members what so ever.

I did not have a good experience with this community. My mother was all set to move in, but she fell and broke her hip. So she had to go into rehab, and from there a nursing home. She never made the move into Atria, and they would not refund me my money. I did not think that was right of them to keep our money when she never moved into the community.

If you have a love one of you do not take them to this place horrible have to take my friend out after 17 days

What a joke never in my life have I been so embarrassed to have my parents stay at a senior living facility I have came in numerous times and found my mother soaking wet my father very confused I wouldn't recommend this place to anybody

Things are not going well at all. [removed] They have no idea how it got like that. Not a good situation.Right now he is in rehab and I refuse to send him back there. His clothes were all missing, personal possessions and it was just disgusting. The Memory Care Unit is horrible. You could not even stay in the room because of the smell. We will not be going back. Right now we have no place for him to go. Assisted Living is nothing like this.

My loved one has been in Elmcroft for 4 years - during which time there have been at least 5 head nurses and equally as many Executive Directors. The current Management Team doesnt communicate with their staff - nor do they respond to the needs/inquiries of the patient's family. They only respond under legal threat or by contacting their corporate offices The staff is wonderful! Would do anything for you . . . as long as they are "allowed." They are all afraid of losing their jobs. They put on a very good show of their facilities, staff, friendliness, etc. But if you are someone who likes answers and expects phone calls or e-mails to be returned, don't place your loved one here!

Staff favorite words are i dont know (idk).Missing othes toiletries. Found dads meds on floor in pocketz. Missinv foot doctor appt now has incectjon between toes. Cant find diabegic testing supplies shen regular nurse .absent. upcharges while advised all care was flat fee. Deplorable nonchalant attitude of management

Absolutely disgraceful from the reception staff to the literal human warehousing of the elderly.I wouldn't place my dog there leave alone a human being!!!

They have a doctor that completes the diagnosis and treatment of the residents who is always too busy. We had it scheduled to receive a diagnosis and each time he showed up it was postponed, it ended up taking us three weeks to finally get our loved one diagnosed. When he finally did get our loved one diagnosed, he diagnosed our loved one as being fine and telling them to just take one aspirin in the morning. Our loved one had an episode and ended up going to emergency room, while they were there we had the hospital doctors give our loved one a diagnosis and that is when they were diagnosed with Dementia. When we told The Classic about the accurate diagnosis they started wanting to charge extra for every single service. Our loved one was not there very long and they still kept our $3,000 signup fee and our monthly rent of $2,200. They also wanted us to give them a 30 day notice of which we would have to pay rent even though the room was vacant. Because the inappropriate diagnosis by their doctor they did not provide the proper care for our loved one which had them end up in the emergency room. There is no way we would ever recommend this community to anyone.

I was appalled with their choice of movie for the residents to watch. I visited in the afternoon, right after lunch, and the residents were all there watching TV, which I don’t object to. But the movie was smash 'em/clash 'em, just very violent. And residents with certain conditions can’t be exposed to things like that because they can’t separate reality from fiction. That would have been extremely distressing for my loved one. I asked what the criteria was for picking movies, and the person on staff answered "Whatever keeps them quiet." Which to me indicates that the staff there are undertrained. The memory care outdoor area was also just a little outdoor space carved out of the larger patio area and gated off. Memory care seemed to be more of an opportunity for them to make money than to truly care for and support the residents.

I moved my mother into the Bridges about 6 months ago. It's extremely poorly run and they never have enough help. The staff never returns to called to anxious children and they have had several cases of Covid recently. The nurse in charge never returns calls when you are calling to report a sick loved one. She apologizes that she is far to busy to return her calls. Corporate that owns facility doesn't care about anything but their monthly payments.

I would want other families to know when looking into Brookdale Deer Creek that the services are really bad. My mom needs assistance at night time. We called and said please take her to the restroom at 1 and 5 and they would not do it or it would be 45 minutes late. My mom says there is a lot of cockroaches and the rooms smell. She even changed rooms and is having the same issues. During the day, she will call around 10AM and they have not gotten her out of bed yet. She needs assistance and they are not providing it.

The head of nursing evaluated my loved one twice, and knew dementia was part of my loved's medical care and still admitted my loved one. The community upped my cost after my loved one was admitted for my loved one care. The nurses then kept calling me daily to let me know that they couldn't take care of my loved one. They kept taking my money due to the care my loved one needed. I moved my loved one out of this community after two months. I wouldn't recommend this community to anyone.

One of the least expensive senior living options in the area, but there is a reason for that. The building is dated and suffers frequent maintenance issues, including apartments on the first and second floors getting flooded from rooms above. Roach infestation is very evident. The food is inconsistent at best. Most of the staff are friendly and helpful.

This facility is terrible. No management, no communication. Uninspired food, no salad bar since it was closed by the health department. The worst place to live and has gotten worse since I moved in .