Priority Life Care

This is for the Corp headq thanks for no virus now not [name removed] fault but yours the food sucks I am losing muscles because not enough meat the food distributor is bad our chef and crew is great but their not getting the product no decent fresh fruit 1banana a week don’t cut it we are getting old outdated stuff out of distributors also the portions are really funny we get chicken with no meat understand u didn’t want to give us anything but coffee no juice No milk etc I hv an ear to capital how Much stimulus did u get any way make it easier on us and don’t pick on our management do not raise my rent this year 200 in 3 years is ridiculous my mother lives here too I wish u deduct the money I am giving u for food and order out you will get old

My mother has a studio apartment here on the bottom floor. The food isn't good. The maintenance team has entered her apartment without knocking a couple of times. Right now, the community is on lock down because of the Covid-19 pandemic and as a result, the quality of the food has continued to decrease. The management has also recently changed and my mother seems to like him. My mother gets three meals a day and gets housekeeping services for her room. It doesn't seem they have cleaned my mother's carpets.

Very non-responsive to requests, calls and support. Their COVID19 actions were late and subsequently at least a dozen residents were infected along with several staff members. Getting information on our loved one at the facility is non-responsive. They recently were sold and they have BIG issues here. Stay away and if you can, remove your loved one immediately. Very expensive care and you definitely don't get what you pay for!

My mother-in-law lived in the assisted living side for 3 years and we regretted it almost from the beginning. Lots of talk during the sales pitch but you quickly discover that they are not capable of the follow through. We found other options but she just didn't have the energy to move again. Most of the CNA’s there did as good a job as they could but they were spread so thin. I think it is poorly managed from the very top. The nurse is next to impossible to reach. The food was awful with the occasional (as in once every 4 to 5 months) special meal. Residents complained all the time with no improvement. It was not a happy environment.

Brookdale advertises as a caring place. I beg to differ. If a resident needs assistance, and calls or presses their button, NO ONE COMES. Aside from the fact that the food has gone downhill, very poor quality, this is not a safe place to put your loved one. Now, there are some wonderful staff people but management is more interested in defending themselves and not really listening to or understanding what the resident is trying to communicate. Find another facility. Trust me on this one.

There are some wonderful staff members at this facility. However, this does not make up for the lack of response when a resident presses the button they were given to get help in their room. No one seems to care. No one shows up. The other day a woman was screaming for help in her quarantined room for 20 minutes and finally, another resident called the front desk and demanded assistance, saying there was an emergency. Finally, someone came up. This issue has been brought to the attention of the management to no avail. Find another facility for your loved one.

I have a loved one in this facility. I do not recommend this place because if you need help while in your room and you press the button they give you, NO ONE SHOWS UP! This has happened four times already in two months and this issue has been discussed with management to no avail. If you need help, you have to try to get someone to call the front desk and then you MIGHT get someone to come up to your room. And even then the help you get might not be helpful. For example, the person was choking but able to breathe and talk. After 35 minutes a nurse finally came up and tried to give the Heimlich Maneuver which wasn't appropriate for this situation. The other day a woman was screaming for help in her quarantined room. The front desk was called and someone finally showed up. Think more than twice before you subject your family to this.

Dementia and alzheimer residents are with the general population. This can be difficult for residents who do not have this issue. Residents will not have a place for refuge. Sad for residents with those conditions, but it makes it hard for the general population.

There no safety for seniors, elevator is always broken. They have maintenance staff try to repair it instead of licensed elevator service. They make excuse elevator is 30 years old mean while residents cant leave there apartments at all if on 2nd or 3rd floor for weeks at times because elevator not working. Fire department having to come to carry resident up and down stairs if they have md appointments like they dont have other things to attend to because this facility feels they dont need to do the right thing and repair correctly if cant get parts because its 30 years old as they claim then replace it. Yes its independent but it's also seniors and its unacceptable to have this happening constantly. Thank you for at least bringing there meals to them seeing they pay alot to live there that's the least you could do.

Independence Court is very filthy and neglects elderly residents. People sit in urine soaked clothing for hours. The staff to resident ratio is poor. Fecal matter can be found on chairs and railings. Cleaning staff is lazy. Evidence of roaches in resident rooms, some rooms have a bed bug infestation. The property is under construction and has NO barriers in place to keep people safe, which means the risk of injury or death is high. Residents are exposed to uncovered electrical wires, exposed nails and other construction hazards. This place puts profits over safety everyday and will lie to cover up injuries.

WE ARE NO LONGER THERE, WE LEFT AFTER AN VERY EXPERIENCE WEEK, AS IT WAS MORE DANGERS FOR US TO BE THERE THAN IN OUR OWN HOME ALONE.

It is so sad to think that Broadmore does not give the help that is needed to our loved ones. I heard and heard over and over again from the staff we will take care of the needs of my dad when he was there. He could have been a great asset to Broadmore for his age of 105 when he passed May of this year. They never even called to tell me he passed and let Hospice take care of it. And at that it did not seem proper. No one cared. But they cared to get the monthly rent... As of now we are over 5 months and they owe me money for May and only for about 10 days and no they have not contacted me. I contacted them and yes they owe me a small amount that is a drop in bucket to them. I am told in simple terms after numerous emails to them that I have to simply wait my turn for a refund. Riciculous!! I am sorry they work in this way because let you be late to pay and you get charged a late fee. I would hope none of you reading this run into problems but from what I read now some already learned the non care you can expect... Thanks and sorry that this company running the Broadmore places make you wait in a so called line to maybe get the funds you deserve. After all our loved ones paid dearly to them...

We are moving my dad out of Elmcroft. When he first arrived the place was great. They had a major turnover in employees and it has gone downhill fast. One example is my father has a wound and needs bandages changed every day. They do not and it is no longer a safe place for your family member. We are moving him out in two days. It will be such a relief. I have spoken to other residents who feel the same way. Last week I counted out of 70 rooms. 33 were empty. That should tell the story.

UGH! Atria Manresa in Annapolis has been an administrative NIGHTMARE since my father-in-law's first month there in [date removed]! He initially was a Level 1 care. By [date removed], they decided upon assessment (they never notified me, tho they know I'm POA & asked to be there for everything, since i'm 15min away!) that he was now a LEVEL 5 care!?! Nothing in his needs or medications changed in that month! But it's a great way to jack up the billing! I've been fighting by phone and text and emails over and over again to get corrected care levels, overage charges refunded, corrected bills............and on and on it goes. If I knew then what I know now???? I'd pick a Plan B! I honestly don't know how they remain profitable and in business. They also, without my knowledge, set him up w/a doctor's appt (one of 'their' docs) and put him on medication w/out alerting me! This is insane!!??!! Please keep investigating! We were in a mad rush to find somewhere for him and bring him from out of state to a location near us. My blood pressure has DRASTICALLY changed...........and NOT for the better!

Was a nice place until recently when top new employees took over. They are unfriendly don’t seem to care. Would not recommend

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

Mother was staying her until she had a fall and had to be moved to somewhere with occupational therapy on-site. Even with a doctor's note stating it was medically necessary for her to be moved to a unit with OT on-site, Cherry Laurel staff as well as their superiors refused to reimburse mother for the prorated rent due (nearly $1000).

I gave 2000.00 plus first month rent,when I became a resident. Due to an incident that occurred while playing cards,was asked to leave facility. I was assaulted and humiliated ,Brookdale staff in no way came to my aid. Having no choice left facility with no argument. . I wanted my money back. They admitted that they had never thrown anybody out, In the past,therefore I insist that they give my 2000.00 back and they will not do it,I am hoping that a lawyer sees this and help me. The administrator of Brookdale is not qualified and incompetent. Be careful you can not sue Brookdale .The best you can do is arbitration, I feel like a lawyer can help me win this case. BEWARE!

A couple of months ago, I saw the nurse yellon at a resident to sit down. That same nurse was telling another resident who needed assistance with eating, to chug her drink. Later they promoted that nurse to Assistant Director of Nursing. Get your loved ones out of that ridiculous place. That is no way to treat memory care residents.

Beware: this facility is a money oriented rather than people oriented facility. We now pay almost nursing home rates !!!!! I am missing the former Executive Director who took the time to listen to us and the former nursing director who wasn’t a [removed]. My family member is paying astronomical prices for crap care, we are in the process of finding a new place to live for my loved one. TRUST ME POTENTIAL CUSTOMERS: there are too many places like this around to settle for one so overpriced!!! Do your homework before choosing a facility