Priority Life Care

My dad only stayed here for 4 days. He has dementia and he became very angry when his phone was not set up as expected. It lead to him not wanting to be inside the community and they called the police to calm the situation. He ended up staying at a hotel from the help of the police officer. I just did not understand why they were unable to calm him as they were suppose to provide care for his needs. When I was there for 4 days i was impressed with them but after I left it went uncontrolled. This is not a place for residents with dementia.

Always short staffed..and they tell my family member that..then..shes afraid to ring bell for help because she doesnt want to bother them. She told us she rang bell for help and took sometimes more than an hour to get help...thank goodness she wasnt on the floor from a fall!! Nurses said that never happens when we talked to them so we rang her bell....low and behold...48 min later they came...TERRIBLE!!! I cleaned and disinfected her bathroom..idk when or how often they clean them but was horrible. I emptied her overflowing garb cans numerous times. They train people off the street to be a MED TECH. Nurses do not pass medication which is very concerning. only 4 staff members to take care of the entire building. Towels and washcloths brown stained and disgusts our family member. All we hear is WERE SHORT STAFFED...the nurse on duty told me WERE SHORT AND IM DOING AIDE WORK AND MINE..wow..thats what we want to hear. I worked many yrs in nursing in a nursing home...I can see what goes on. Do your homework...for what you pay I dont think the care is worth it... Dont let the beautiful building fool you.

My name is Marja, my husband was living in a facility in homestead, because of the distance and work I was only able to see him once a week. I visited Brookdale at Deer creek at first glance I thought it looked ok..I met Stacy first she gave me pricing other information as I requested and I went home to do some research. I returned a week later, asked for Stacy and she was no longer there, I was introduced to jennifer, which was a delight, I requested a small room because he doesn't get around as well as he use to and noticed he does well in smaller areas. she showed me a few rooms and I noticed that most of the rooms she showed me had roaches big ones and little ones, she seemed embarrassed and said she would have the exterminator take care of this problem and to ease her discomfort I told her "we are in florida after all" and we laughed, I picked the room I thought would be good for my husband, and she explained that it was the smallest room in the facility. Now just so you understand I literally live six minutes up the road so I can be here in three minutes if I catch all the lights. for the first three months I was there every single day because I wanted to get to know the people that were going to be in direct contact with my husband, and wanted my husband to feel at home and feel like he wasn't alone through this transition. Now what I'm about to tell you is 100% no lying and no exaggeration, I'll start from the bottom up. 1. cleaning staff consist of one older gentleman who I have walked in on many times while he was attempting to clean my husbands room..never scrubs the shower, never cleans the kitchen sink, does not bend to sweep under the bed or behind anything and mops every room with the same dirty smelly mop!! I buy my own cleaning supplies and I've slowly tried to train him on how to clean and what to use in my husbands room he did it for a while but because there is no supervision or accountability he does not continue, so I clean his room my self. 2. The Aids: The Aids have been my biggest challenge for two reasons 1.because of the communication barrier 2. and most of them just don't care From the very beginning I knew that if I didn't make it easy for my husband and the Aids that are caring for him it would make my life very sad and difficult, so I made my husbands room very easy and user friendly basically dummy proof everything is right in front of your eyes... all undershirts, socks towels wash clothes organized and labeled in their draws. dishes in their place all his hygiene neatly placed, linen neatly placed, laundry basket with wheels so they don't have to carry anything..so I come in the mornings to make sure I get to know the girls and they get to know me, I work with them side by side bathing my husband, shaving him dressing him, teaching them where everything goes and how much easier it is to put everything in it's place after a couple of weeks of this process finally they are doing what they should be doing the proper way..not knowing if it's because they like me, because i'm helping them do their work or if they know I'm gonna walk in at any moment not sure, but it's a lot of work for me... just when I think they are doing a good job, on the first of the month to my despair I find out that they change the aids every 1st of the month so I would have to train their entire staff every month a new aid!! I try very hard to stay on top of everything with the aids, but I had to face the brutal truth that some care and some don't and the only thing that will make it better at Brookdale at Deer Creek is if their is one person who is holding the Aids accountable on the day shift and a different one on the night shift and I don't mean a weekly meeting I mean some real foot work, that their sole job is to walk from room to room all day everyday, checking behind these aids to make sure they are doing their jobs instead of sitting in the hallways on their phones the aids at night are a complete joke, Ive only seen one that will come in the room and speak kindly to him, gently waking him up and making him go to the bathroom so he didn't have an accident. The aids leave his clothes in the laundry room and I have to go searching for his clothes, several times Ive complained about his clothes being missing but it's no use, everyday I go to the laundry room to find his clothes in one of the machines, the night aids leave his food on the tray un covered for hours and hours and Ill walk in and there's food in the sink and roaches all over the place because they are not taking the food out of the room and cleaning the sink out. Two months after I was there I had my brother come with me removed everything out of the room took my husband home and bombed the room and continued to exterminate every two months just to keep it under control, I very seldom see roaches that much now but it would really help if they would clean up after themselves and removed the trays out of the room in a timely fashion. Accountability!!! My husband has been there (9) months and I could honestly say that I think I have been through every aid brookdale has to offer and my evaluation and opinion is that maybe if every aid had to care for only one floor a day instead of two or three floors the residents can get a better quality of care. There are only two aids that take pride in their work and genuinely care about the elderly other than that, I can probably tell you a couple of stories that would blow your hair back..that I have personally witnessed my self, but I personally addressed it with that aid and actually have not seen her again. THEY NEED SUPERVISION DAY AND ESPECIALLY NIGHTS!!! for the amount of care they get at night, you might as well save your money and let the night desk clerk do a walk through. 3. The nurses station: I have no complaints about the nurses station, Ive only observed that they have too much to do and not, enough hands on deck, they are just overwhelmed. 4. Front Desk lobby Reception: We have Carol 8/4 shift who doesn't greet you with a smile but is always professional and if you smile and converse with her she will extend the same courtesy. Silvia 4/8 shift, will always greet you with a smile and will chat with you if given the opportunity. Dino 8pm to 6 or 7am he is always pleasant not sure what his job duties are but he sits there and puts his time in and is always very pleasant. Tony One day a week Sunday 8/4 knows his job, is professional loves to joke and make you feel like you matter. 5. Jason Business Office Director: Loves to sit behind his desk and eat his snacks, that much I'm sure of and there's nothing wrong with that but he always made me feel as if he was pulling my chain, stringing me along, nothing is important, nothing is urgent..just hurry up and wait. 6. Finally last but certainly not least, Matthew [Removed] Executive Administrator: When I First arrived at Brookdale Mr. [Removed], gave you the impression that he was on it..door always open, and even though I tried to not bother anyone there has been times when I felt I needed to talk to him, in (9) months I might have been to his office between 7 to 10 times at the most, because of a financial transition in my life, I had to make some changes in my life and my husbands life as well, I went and spoke to Mr. [Removed] I asked for his help, asking him to please allow my husband to stay in the room that I worked so hard to set up for him and let sunshine health pick up their part and I will pay the difference, because it is the smallest room in the facility..., he said he had spoken to his superiors, and they declined, ok so I informed him that I would have to move him to a shared room right away so that I can reduce the rate, he said he would show me what he had available I called and called and called left message after message after message,never a call back, than finally i went to his office made an appointment with him for the ne

I truly felt that Lynn was approaching this of I were buying a car rather than selecting a residence to my father. She never asked what my dad was interested In but told me about activities. When I responded that my dad wouldn't do that she replied 'you never know'. I never saw a room type he was getting but instead other larger rooms. When it came to price my healthy 86 yo father would have $350/ month med added cost and $740/ month personal care add on. I felt like the facility was too fake and not a fit for my dad.

When I took my husband for a 13 day respite care stay, he was walking independently, toileting with guidance to the appropriate place, continent, eating well and talking. We were asked to give him a few days to adjust before visiting. I had left instructions to call my son or daughter any time they were needed, but no one called to say he was having a problem. On the 5th day, my son visited and found my husband lying on the bed in soiled diapers, food and water untouched. He was unable to sit up unassisted. He had diaper rash. My son had to stay in the facility with him. After a few more days, including a fall, which required paramedics, we hired a personal attendant to stay with him and get him to meals. When I picked him up he was in a wheelchair and very frightened. After I took him home, he was walking , talking and making all transfers without assistance within 24 hours. He is still in diapers but stays dry most of the time and can tell me when he needs to go. They also misplaced all of his underwear and socks. Clearly not a place where we will return.

Started out good. Medications were over welming. Constantly given behaverial meds. We understood some of the need but not sure of the Doctor and how they monitored the resident. Change of management and short staffing issues. Not able to care with end of life. They need more staffing and Registered Nursing in house daily. We needed closure no contact from management or headquarters after letters were written. This was poor from the facility. Management within the Lancaster facility was all different including staff.

Not a great experience. There is definitely room for improvement.

We toured this community when we were looking into care options for a loved one. I was not impressed by what I saw here. There was a strong urine smell and the cleanliness and upkeep in general just seemed to be a problem. The residents seemed sad, and for the most part appeared to be just sitting around in wheelchairs. Nobody appeared to be participating in any activities.

Don’t send people there. We have moved my loved love. They sell it to you, but bottom line they can not fulfill. They are not friendly, not helpful. The staff does not go out of their way to help residents.

It's great on everything, but the food. The food is terrible! It's not prepared right, and it's so bad, that we may have to move. When we came and toured, we ate there three times and it was great. The chef left and they hired a new chef and everyone complains. They need to pay for a better chef. The portions are so small, it's not enough, and she doesn't eat that much to start with. The place is clean and the people are great. The rooms are nice, but there is no room for a kitchen or anything to cook on, even for an emergency. They serve breakfast by eight o' clock and that's too early, then lunch is at 12:30 and dinner is at 5:30 and they are much to close together. Everyone complains about it, and they don't seem to care to fix it.

Dementia care here is very depressing. Maybe two stars. Rest of facility seems ok. Average.

The first 90 days of "care" as sold were not delivered as promised. Although the administrator promised particular services, the commitment was not conveyed to the care staff. Communication from the corporate office to correct the past errors was surly and transactional. More attention has been given to the wall paper, paint and rugs, rather than improving the food choices. On the positive side, there are many activities. My family member enjoys the variety of choices and the company of the residents and staff.

Jennifer Andrews was nice, but they will not accept Medicaid clients.

Really low functioning Alzheimer's unit. That one seemed more on the lines of basically where people have reached a point beyond cognizance. If they had been pets, their owners would have put them down. This was the last one we visited before we moved my mom, and of course her memory is bad, so she thought that she was moving here. She got completely stressed out and upset.

In the beginning it wasn't bad, it was kind of decent but then the level of care really dropped and he got dperessed so that's why we moved my father. The last time we went there and we finally decided to move him, we went and we walked in the room and his room smelled really bad, like old man smell. I walked in the door and said "Oh we need to open up some windows!" The smell just hit you. They weren't washing his clothes, he would go down and eat and come back to his room and lay down until it was time to eat again. It was the same things every day and when we asked him what he had bene doing he told us there was nothing to do there.

They go by The Terrace but their sign says The Classic. It's more like take your money and when you run out of money we don't have space for you and we don't have what you need. My father was there and he was appropriate but as soon as he qualified for medicaid he wasn't appropriate anymore. Their level of licensing is lower so they don't have as much knowledge of dementia.

We chose this community because the Alzheimer area is new and was very secure during our visit. We paid $5,600 dollars and my father was only there two days. He got out and ended up in a local hospital. We thought this location was really safe and secure but my father proved our thoughts to be wrong. We are now talking to them about getting some of our money refunded and they do not call back. This happened over a month ago and we have yet to receive a callback about any refund. We are very disappointed in this community and would not recommend it to anyone. We thought we would be at ease with my father’s care and we ended up worrying more.

Purely an assisted living facility. My mom is still very mobile and it was too depressing.

The community is nice as it was set out to be however I feel like the corporate angle of things are not going well. I have only been here for a few month and they have had a few managers a lot of turn over in the dining area and some of the people from the cleaning people have left also. Some of them have been replaced but it seems worse off than before they left. The level of getting things done is not good right now. They have the opportunity to be a great place it is just that the management is not up to par at this time.

My mom has been here for over a year or so. And all I hear is bad things about this place . I live in FLORIDA and I have a full time job here . I do have siblings that live close by but they can't help out . I'm in a pickle right now ! I love mom so much going to see her in August to surprise her for her 87th birthday. Going to get her a new bed for her back. Just wondering,. Is It a waste of time or should I just take her with me to get better care. She is meek and kind to everyone there. What should I do. HELP. Please give me your Input on my situation. Thank you. [name removed] Daughter