Priority Life Care

The only person that was good and cared was the head nurse [Name Removed]. She was wonderful. The sales team was great till we signed the contract and then they wouldn't even return my emails or calls same with the management team. I did not feel comfort there for my father. The day he went into the hospital no one even knew, the physical therapist was with him and my son was there as well. They saw him in bad shape and called the ambulance. He later passed away in about two weeks.

Facilities were old and air conditioning broke in the middle of summer. No air conditioning for weeks. Elevator from 1st floor to lobby broken for months. So those unable to use the stairs need to be taken out through the basement through a door that was often unlocked which was a safety hazard for residents. The nursing manager was horrible and I got calls from an ER doctor complaining about his attitude and lack of professionalism. We were billed for services after my father had moved out. I often found patients crying in the hallway. They may have had dementia but it was an open ward so.....

Big Problems with them. Would not recommend. I would tell another family to run.

Since new ownership took over, this facility has become a complete mess. Management is incompetent, unresponsive, & seems more concerned with appearances than actually caring for residents. Concerns are routinely ignored, and there is a clear lack of leadership and accountability. The only thing keeping this place from completely falling apart are the nurses and aides. They are compassionate, overworked, and doing their best in spite of poor management. It’s obvious they care—unfortunately, the same cannot be said for those running the facility. The food is frankly unacceptable—low quality, poorly prepared, & not what anyone would expect for people who depend on this facility for their daily care. Even the monthly newsletter reflects the lack of professionalism and reads like it was written by a 1st grader, riddled with spelling & grammatical errors. This place is being mismanaged at the highest level. Until there are major changes in leadership, I strongly recommend looking elsewhere.

It was NOT a great experience. I paid [amount removed] for my sister to stay there (she decided she was not ready for the change). I asked if I could get a refund - they informed me - since I signed the contract, I could NOT get a penny of my money refunded. So I feel like I was cheated. But, God is good - so I had to move on.

They need to improve overall community feel. Most people just stay in their rooms all day and they make very little effort to get my dad out of room even though that was the one thing I asked for. On numerous occasions I've had residents on his floor waiting in hallways asking for help with simple task like their TV. I don't think anyone is managing these people. Nobody helps or encourages my dad to get dressed often he is in same clothes for days at a time. Just minimal effort overall. Needless to say we don't plan to leave my father there much longer. The onboarding was awful, I had to track down the director to correct the contract. They didn't have my dads meds the first day I could go on and on. I would not recommend this place to anyone.

My parents decided not to move in on the same day that I signed the contract. Upon letting Celebration Villas know, they said there was no refunds, so they were charged [Amount Removed] and never stepped foot in the place. I was very disappointed that some sort of refund was not available for my parents.

Zero stars. This was not the place for my father In law. They could not provide the care he needed at the time. They were not well educated with certain health care needs nor dementia.

Cortland experienced a complete staff turnover within five months, and since then there has been a significant lack of communication. Despite the building being newly remodeled, there are no activities offered, and meals are prepared in a separate building. The call lights are unreliable and do not always work. For the most part, there appears to be only one aide in the building at a time. Some aides seemed unsure how to properly administer her Lantus, which was very concerning. Overall, the care was subpar. My mother fell and broke five ribs and was in the ICU for three days before the hospital notified our family. The facility never contacted us

My sister-in-law and her son visited the facility and were very pleased with what they saw. My brother moved in on Monday [date removed] and he seems happy to be there. I did not tour the facility.

They accessed my checking account without permission. They owe me thousands of dollars. They offered 1/2 price 1st two months and then did not honor that verbal contract. Dad fell and suffered a subdural hematoma during his 8 day approximately $[removed] stay

I would rate it a 1. Here is why. My mom was there for 2 1/2 weeks on several occasions I caught a resident in her room stealing her stuff. On another occasion this same resident was in my mother's bed sleeping, so supervision was lacking. On [date removed] th my mother fell and was transported to the hospital at around midnight. We don't know how long she was in the floor before they found her. She had contusions on her head, arms and legs the seem excessive for a fall. She spent 7 days in the hospital and was diagnosed with a UTI and Sepsis, something Celebration Villa didn't pick up on. From the hospital she went to Astoria for therapy after that. Due to know movement in the hospital she became contracted in bed and could not tolerate the therapy as it caused extreme pain. We took her back home and called in Hospice. On [date removed] my mother passed away. She left Celebration Villa in an ambulance as I said on Christmas Eve. She never returned. Consequently celebration Villa charged our family a full $[removed] for the month of January and another $[removed] for the first week of February clamming we needed to give them 30 days notice that she wouldn't be back. They didn't care there were extenuating circumstances and refused to refund us the money. So in my opinion I would not recommend Celebration Villa to anyone who loves the family member.

Very poor experience, I would not recommend anyone to this facility. Too many to name. Start by false statement of food care and management. Basically our family had to be there 24/7. Quality of care terrible all the way around.

Would not recommend. Look around

I helped a friend find a place there. It was on a list provided by "A Place for Mom" in our area. It is updated and the staff up until recently has been great. There is a new manager on the property who does not respond to issues of residents, return calls or emails. The sales pitch is fabulous, but once you sign, you are forgotten. After a short five months, he received a rent increase notice for an un renovated apartment of over [removed price] per year for a small one bedroom. The "assistant" to the manager would not let me make an appointment with the new "manager" either to discuss this. Unprofessional would be an understatement. Please place your active seniors elsewhere. Everything starts off great until it doesn't then all you get are auto monthly charges without the answers regarding unexpected rent increases after a "promotion" and decrease in services with zero explanation.

I do not like them. They started out low price and jacked it up to [fee removed] per month in less than one year. Leave mom in wet clothes when they are supposed to be taking her to bathroom 6 times a day but are not, and her beeper has been found not working on several occasions. They should be reported to the state. Put that in your profile. Very disappointed in them and you!

Very dissatisfied with Brookdale. There was a change in management and it was not a good change. The food was often terrible. The staffs attention worse and for the last few months mom lived there there was no housekeeper. We moved mom in in mid [date removed] and moved her out the beginning of [date removed]. I would not recommend this facility to anyone.

Don't use them unless they clean up their act.

There was only one aide in memory care. So care was not even minimal at best. There were NO activities except for sitting in front of a tv in a very dark room I had to argue to have her clothes washed, even though I was paying for that service. They "lost" 5 pairs of her pants - never to be found. The food was awful. The one day I went looking for an aide to help me get my mom out of bed and nobody was to be found. I asked at the office and was told that the aide assigned there has to leave early to catch her bus. I guess it never occurred to them that someone needed to cover. The week that my mom died the med techs on nights refused to give my mom her pain meds as ordered. They said that they had a 1 hour leeway- 1 hour before and 1 hour after the ordered time. I tried to explain that it was a pain med specifically ordered every 2 hours, not a as needed dose of a daily med Once my mom was deemed "actively dying " no aides came into the room. I had to go out and search for someone to help me turn her so she would be comfortable. I reported all this to the supervisor and administrator but they had no interest and no solutions. If my mom would have lived I would have gotten her out of that hell hole ASAP.

Do not move your loved ones into Sodalis of Largo. The management has shown a disturbing lack of care for my parent’s well-being. Essential, doctor-prescribed medication was denied because they “couldn’t find the order,” which is completely unacceptable. I have gone in person multiple times, specifically requesting to speak with the executives running the office. Each time, the front desk staff—who are neither welcoming nor professional—disappears into the back, only to return with the same response: the executives are too busy and will see me when they decide it’s convenient. Not once have they made the effort to meet with me directly. It’s also a known fact that employees are treated poorly here, which only adds to the toxic environment. My husband and I are already searching for another facility to move my parent. Families deserve better than this lack of compassion, accountability, and basic responsibility.