Priority Life Care

The managers at the community are not friendly to the residence but are to anyone from the outside and the community is short on staff. The courtyard area does not have enough shade to sit and enjoy the outside. I would not recommend this community to others.

It was a nice place up on a hill, with a nice view and nice surroundings. But I don't know if they're trained to lie to you about how your loved one was doing. I would call all the time, and they would say "Oh, yeah, she's doing great." But in the end, the EMS guy said "She's really not doing great." I wasn't allowed to go inside to visit most of the time. I had only gotten to see her twice when they stopped in-person visiting. After that, all you could do was a window visit or Skype. The only places I saw inside were the front lobby and the visiting room, which really needed to be cleaned. The rug was dirty, and it smelled in there a little bit. Since I had limited access inside, I'm not sure what the care was like. I was getting phone calls all the time that she had fallen. And because they didn't see her fall, they had to call the ambulance. Each ambulance trip was expensive, and I'm not sure if insurance will pay for it, as it's still pending. They walked in and found her on the floor one morning. So I'm not sure how much care she was getting in the night. They made such a big deal about her going in there testing negative for Covid. So we went through the whole process of getting her tested and getting her moved in within 72 hours of her negative result. She ended up getting Covid at Elmcroft within a couple of months of being there. Her case was sever enough to send her to the hospital, where she passed away due to Covid. I kept getting emails from Elmcroft that this person has it, and this person has it - probably about 28 emails total. They're still sending me a bill for her last couple of days there. They're charging service charges on top of the bill. I feel like they don't have a heart. I'm not very happy with them. In the beginning they were nice. But when I came to visit, they would just say hello and take your temperature, and to me that's not enough. And now that my loved one has passed away, I've had problems with them returning my calls. Yet I'm still getting a bill for her last 2 days. I'm sure a lot of other homes are going through the same thing, but this Covid thing has just been really difficult.

I feel the staff were more concerned about themselves than the residents. They would serve food on a Styrofoam plate, and delivered the food to the resident's rooms. We ended up taking my loved one out of the community, since they were locked in their room. The residents were stuck in their room and their health declined rapidly.

I would advise about going to this community. The picture that is painted for us at the beginning, quickly goes away. The meals they are serving there it is horrible. I'm contemplating sending a letter to the head of the corporation due to the food alone. The communication with the care staff is terrible. There was no follow up from Administrative Team. So much so, we already moved our loved one out of the community.

The staff is just babysitting and doesn't really care about the residence. The communication was not and they did not keep us update and were not good at returning calls. I would not recommend this community to others.

My husband was in the dementia unit at Bridges, severely disabled from a stroke (could not stand up). Bridges sent him to the ER to petition a 302 on him: involuntary commitment to a psychiatric hospital. It was denied. A person with dementia is not considered to have mental illness, and is not eligible for a 302 which requires mental illness. I learned about this in a class I am taking at Family Service Association. Beware before you send your loved one to Bridges dementia unit. From a lawyer's website: "For a successful petition, a threatening behavior which has occurred must be related to a psychiatric condition. The conditions which cause the behavioral symptoms of dementia are considered physical illnesses, so dementia with dangerous behavior falls between the cracks and does not qualify as a mental health crisis."

Not the facility got my Mom. The tour director was warm but the facility looked dark and worn.

The executive director at this community is extremely strict, and we pay for cleaning services but we have been told by our loved one that things aren't getting clean. Some staff members are great and some are not, it just varies. The lady at the front is amazing, and there is a nurse and care taker that is just awesome there. It doesn't cost a lot of money but we do get charged things that are questionable and we aren't exactly sure what it all include. Our loved one says there are no activities and there hasn't been any for the last five months and she has gained weight because of it. The residents are not allowed to eat in the dining hall, they are given a menu with food items to choose from, and there is a lot of chicken. Our loved one does not eat chicken and sometimes she still gets chicken or she might receive the other residents food and still has to eat it. She has also been hospitalized twice for dehydration.

The activities director was phenomenal, we would give him a five out of five stars. The director of this community was wonderful, she was really good to our family and any time we needed anything she would get it taken care of. the house keeping staff were very nice, and the individuals who worked in the dining hall were great also. However, the food at this community was horrible. The portion sizes were fine, and they did offer a nice variety, but the it was just poor quality. The overall value of this community we would have to say is pretty good. Our loved one had a wonderful apartment, it had a washer and dryer, a full kitchen, and a nice spacious walk in closet. They have huge screened in patios, and hers was able to overlook the pool and the lake. The layout was just beautiful. The only issue we had was when she first came to the community she did not have a good welcoming experience. There was no staff member to take her around and show her where everything is, it was just another resident.

There were some complaints that weren't address over time. Once the Sales department, they didn't do anything else. The management switched over, once my mother moved in and haven't heard anything else. The food was terrible about the . They lost their food service person. When I first visited, the food was really good. The food was never hot, it was always cold. They never brought the food that my mother asked for. My mother was in a studio apartment. They had roaches consistently. They did sprayed after two weeks. When we moved her out they were still roaches in the cabinets. Other residents in the community had pets and smoked in the units, which wasn't prohibited. The staff never addressed any of these things, when I let them know. The first manager left and I am not sure where he went. There was never any manager that I saw. I am not sure where the wait staff was. The sheets weren't changed for about a month.

You have to be on top of the staff at all times. You must consistently ask for your loved ones to be cleaned and clothes changed. They have an excuse for everything.

After we got my dad settled in Poet's Walk we realized that they did a great job securing residents from getting out, but not good at securing their property. My dad had his hearing aides stolen as well as a very nice jacket. I also found other residents clothes put in his drawers. My dad slipped and fell in the dining room while trying to return a tray without using his walker and broke his hip. I missed giving 30 day notice by one day so I had to pay for 60 days that my dad was not living in the community. Overall the staff was very nice.

Considering there are no kitchens (not even microwaves) this is not an independent living community but more of an assisted living comm. The residents are much older and less active then in other places I have looked. It was nice, clean, and the staff was great but not what we need for my mother.

Visited Brookdale WPB. I received an overview of this facility and realized that it was not what I was looking for. One building containing Ind. Living. Assisted Living and Memory Care. Different floors but still one building. Great Location but still not for me.

I love the location, my apartment and much of the Staff. The food is not very good and often very bad, vegetables cooked to mush, meat cooked till dry and items repeated too often. Time required to wait for meals is up to an hour. Carpet dirty in some public areas, laundry room always dirty and often dyers take up to an hour or more for items that should dry within 20 to 30 mins. Residents cleaning services consist of changing bed, cleaning bathroom and sometime vacuuming and and trash removal. I am told the cleaners are allowed 15 to 20 mins to clean an apartment. Apt. cleaners are also servers for breakfast and lunch so they really don't have much time for cleaning. Building is locked @ 7:30 pm and often residents key card will not open the entry door. There are several residents here that should be in assisted living as they have memory problems and or physical limitation that can and do cause them and the independent residents problems. The staff is unhappy but manage to be pleasant and seemingly doing their best. there is more but i'm tired now.

Food is bad,Some times they are over an hour serving the meal. Coffee is always cold. Toast is always cold. You complain and they don't care.

We were residents at Riverside within the first year after it opened. At first we were very happy with the facility BUT it didn't tale long to find the truth. While it was clean and a good location it didn't take long to see the discontent. Staff turnover is very high and we found out that the policy is to staff at only the required levels of the state. Response to the call system is very slow and the call system(s) are inadequate (it was changed several times). Activities are only adequate also a result of low staffing. We saw a complete turnover of top management from the top down, director, especially kitchen & dining room staff. The first chef was excellent with top quality menus, but the next one was poorly trained and his main experience was a food demonstrator. Policies are not explained very well and corporate management will not answer letters sent to him. Handicap parking is very limited 3 spaces, general parking is very limited. I can not recommend Riverside . to anyone.

My mother has been at Brentwood since 01/2017, my nephew got guardianship at that time, my brother and I don't get along, at all so my brother set up a very short list of visitors for my mom which didn't include me. That's O.K. I got a court order to visit my mother but my wife can't nor can any of mom's friends. I understand this has nothing to do with Brentwood and their services but I'm getting to that.( Some ) of the people at the front desk are very unfriendly, I have a court order to see my mother and the front acts rude. One lady told me there was nobody living there by the name given, even though I had been visiting her for better than a month. I was offended by her lying to me and I told her I didn't appreciate her lying to me, she replied , That's what they are paid for, I told her , no politicians are paid for doing that and not her. Up on memory care I've seen a resident tell one of the employees she was hungry and this girl yelled at her, I didn't like that, I seen a resident ask to go out side, many times , he was told no, although i'm sure they take memory care people out side, but how often? I was trying to talk to my mother one time and the nurse turned her music so loud residents couldn't hear TV and I had a problem talking with my mother sitting just a couple feet from me. These people that is suppose to be watching the residents are busy with their phones and talking to other employees. Maybe that's why my Aunt, who also lives there fell and got a nasty bump on her head and a bad bruise on her arm. I guess of all of this what most concerned me the most is that employee raising her voice at a resident for nothing more than saying she's hungry. That's sad! I'm going for guardianship over my mother and the first thing I'm going to do is to bring mom home! These people at Brentwood seem to have no passion for the elderly.

I was not impressed with my tour of this community. It is not a community I would feel comfortable placing my mother in for her needs overall.

assisted only; 160 apartments; approx $3800 for 1 br.