Priority Life Care

Great location, fabulous waterfront porch. But needs to be cleaned out, floors stripped, paint sanded off and redone, refurb needed. Also, seems to have much meaner and rougher employees and managers since the buyout by Priority Life Care. Seems fewer, less qualified, and frankly rude people .

We left there 6 months ago because of a terribly noisy resident above us. They refused to move us to a top floor. We are now in an apartment and very happy. I would not recommend because we felt that all they cared about what getting you in and then nothing mattered. The residents are lovely, but many have moved out.

The facility itself (including furniture, decorations, lobby, gathering areas, etc) is very nice. The salesperson was very good at her job. But once we got our loved one there, things went sideways. He fell down about 7 times in the three weeks that he was there, hitting his head and requiring ER visits multiple times. The Colonial Courtyard staff was unwilling to work with me to keep my loved one from falling. I bought a sensor that alarmed when my loved one stands up, but they wouldn't use it. We ended up moving him to a different facility and things are much better for him there. I would definitely NOT recommend Colonial Courtyard to anyone with mobility issues/fall risks.

My mom was previously a resident at Celebration Villa of Lakemont Farms. During her time there we found that the food was awful. The staff were lackadaisical. She was in 2 different rooms- one with an abusive roommate and the other with a kind lady who had Dementia. Mom had her full faculties. Laundry was a mess- she'd get others clothes and her clothes went missing, along with her comforters and sheets. I would not recommend.

Management does not respond to change things when there are problems. Worst food I have ever had and it seems to rotate every two weeks. Only manager that walks the dining room and ask questions can’t do anything about the issues as they are in sales, not the chef. General manager is sweet but her hands are tied by Corporate. Have raised our rent twice since September when they took over. Boring activities only there for the same people. I enjoy the pool and the library. Bus driver is a nice guy.

We moved my mom March of 2023 and moved her out in August. She now lives at a different facility, which is an amazing place. At Newhaven, the food quality was good but by May it had gone downhill. The staff was good when she first got there, but by May the lack of staff was very evident, Mom had noticed more and more that people in their wheelchairs were being left to wait to be taken back up to the rooms, sometimes up to an hour. Mom had two friends that had fallen, and it took an hour to get to them. I would not recommend this place to anyone, especially if you have dementia.

They continuously over charge the residents for rent. The building is falling apart. Vital appliances such as water heaters will not be replaced but simply bandaged. The food is sub par at best. Some of the staff are wonderful however there are several that have little to no compassion for it's elderly residents. When the facility has special occasions that are celebrated with food are only set up on the assisted living side. Which is also the side that has the most COVID cases. So most of the independent residents do not get to enjoy or partake. And they pay for it.

Their Memory Care Unit does not provide the level of care necessary for elderly patients who need help with their everyday tasks. They are severely understaffed. There were times when we needed assistance and couldn't even find anyone. My mother's room frequently reeked of urine because she'd had accidents and no one bothered to clean up. The bottom of her shoes were often sticky from urine on the bathroom floor. The trash can frequently was overflowing with incontinence products that had obviously been there for days. We came to visit on numerous occasions to find her sleeping on a bare dirty mattress. Several articles of clothing and 2 or 3 blankets we provided went missing in the laundry including a $50 fleece blanket given to her as- Christmas gift. And I might add that I've seen some similar complaints in other online reviews so this was not just us. We feel badly that we did not move her out of here much sooner.

Overall experience rating - this is because my mom is used to being at home with me and is embarrassed by her incontinence. She said everyone was very nice but she wouldn't come out of her room and just wanted to come home. My overall experience was a 5 since I had peace of mind that she was being taken care of while we were away. Meals and dining rating - again, she is used to my cooking and did not care for the food there. However, she is very picky so it's not the fault of the facility. She was only there for 4 days and did not participate in any activities. We had to pay for 14 days even though she was only there for 4 days. Again, not the fault of the facility as they were the only facility that offered 14 day respite care instead of a full month. I was just grateful she had somewhere to go while we attended my son's wedding.

We toured Sky Active Cherry Laurel when searching for an Independent Living facility. This facility was depressing. The food was unappealing. The Marketing man was very nice and I liked the Studios, but the resident population was unenthusiastic about the place. The overall impression was dismal.

Nice facility, but not well managed. Not as clean, including bathrooms, slow to wash laundry, my husband sat in wet pull-ups often and aids were supposed to be checking on him for that. Aids could use better training and availability of staff was very limited. Husband was left in bed all day most days. The activities people worked hard to provide good services to residents. With additional trained and caring aids, it could be better. when I sat with the director of nursing, (2. Weeks in) we developed a plan of care to improve my husbands care, but nothing changed. By week 4, I decided to move him to a different community. As we were exiting, a new due of nursing and exec director were hired. They were working on aids, but it takes time to find and hire qualified people. If they rebuild their team, it'll be a great community. I was paying for his care and ended up doing most of it myself.

The residents and the staff are friendly and helpful at this facility. The accommodations are adequate. Everything else could use improvement, especially the meals and dining. They seem to VERY short in all staffing areas at this facility. I had planned to stay here 'forever', but have decided to keep looking around at other facilities in this part of the state.

My Mom was only there for two weeks before she passed. My mother had Covid and was in quarantine before she got to New Haven. They evaluated her and stated that she needed extra help with bathing, getting into bed, and help with getting around. Unfortunately, even though it was their evaluation stating that my Mom needed extra help, she was given it sporadically or not at all. In fact, right before she passed, my brother and I were considering taking her out of New Haven and having someone come into her home to care for her. Back to New Haven...there were several times when no one came in to help my Mom into bed (she couldn't lift her legs to get in). One night, she slept in her recliner and another night my brother came in specifically to help her into bed. Several mornings no one came to take her down to breakfast. She would push her button and no one would come (per my Mom). No one ever came to shower her. I did that myself. My Mom was hyperventilating two days before she passed away. We called the nursing staff. They said they would go right down and check on her, which they did not do. They did not check on her or get her any testing or breathing treatments until the day before she died. After my Mom passed, we scheduled an appointment with the Director at New Haven to let them know the issues we had so that it wouldn't happen to someone else.

They make my loved one feel welcome. They need to be much more organized and care motivated. We picked this community, because it was reasonably priced, a good location, we were assured the care would be good, and I was told the food was great!

I have cockroaches and I have spoken with many other residents and they have them as well. The community is nice but old - it needs new carpet, roofing, painting, furnishings, etc. The food needs a lot of improvement - the meals are all over the place, most of the time it is served cold. What goes on the menu just does not make sense when you are ready to order. They also could work on the cost of living here.

Tried to talk to Abministration twice never got a return call when I left messages. Tired of listening to my loved one's complaints..'

I felt no warmth from Atria Hearthstone. It was a pretty facility, but from the front desk staff to the person who gave me the tour, I just did not feel any personal interest in my husband and I as anything more than someone to fill a room and bring in some money. It felt cold and sterile.

My Mother currently lives in this community. And the food is a joke!! If you want for your family members to be able to get nutrition do not let them stay here!! I don’t understand why people complain and you still can’t actually hire a cook!! Someone who knows how not to burn things drain grease off food and cook vegetables and meat so they aren’t hard as rock!! If you manage to cut the meat they serve? Chewing it will be an even bigger task! They went on and on about their meals are sooo wonderful!! Not!!!

Out of all of the facilities that we toured, Brookdale Jensen Beach was our least favorite. It just did not seem like the staff were as involved with the residents and the facility itself was not as clean as others.

So far, there has been two medication errors. The staff is fine. The communication from the facility is extremely poor. When issues do arise, there is no sense of communication between the facility and family. For the amount of money, the acitivity levels for memory care is poor. My loved ones housekeeping of the room, and restocking toliet paper is poor. Any issues That you have, there is no sense of teamwork. The administration is very poor. Overall, I would not recommend this place.