Priority Life Care

He was not happy and the care was very weak. My father really enjoyed the food. Posted notices in the memory care unit of the day and date would be helpful along with posting daily menus and any activities. Some memory care individuals may still retain the skills to read and comprehend this information and it is helpful for visitors/family. Timely newspapers are needed. Papers in the regular areas don't seem to make it into the memory care unit. Some people enjoy reading them. . The bathroom was frequently unsanitary, especially the floor. Stacks of bed linens covered the chair in his room on one visit. That linen stayed there all of the 4 hours I was on site

The place has a foul odor all the time. The courtyard should be better maintained for an inviting atmosphere

They definitely need more staff. I really wasn't there for much dining experience. They could use more help with staffing in the dining room and in general some of the rooms need updating. There's a few rooms that the call systems were not working and they've been waiting for a while to get parts so those rooms are not being used. There needs to be better communication and quicker communication with family members. I have called their numerous times enough to being told they don't have an answering system. I've gotten transferred to an answering service. I've had patients pick up the phone on several occasions. Sometimes if I wasn't persistent, recalling it could be a week two weeks before I get any kind of response. I'm not sure I would recommend this facility to other families at this time.

We did not have a good experience at Celebration Villa of Newburgh and moved our loved one out.

Memory care Staff warm & welcoming at interview & tour but after move in it was difficult to get a return call from the Director of Facility No natural light in common area where residents are sitting & eating Very dark & depressing Limited activities Had to ask to have bathroom cleaned ( in residents room) Night shift in memory care not well trained to redirect or handle difficult situations at night Did not adhere to diabetic diet when needed

I would like to veer from the survey and cut to the chase. My mom has a problem with the staff since she had lived there. They are unfriendly. She doesn't eat in the dining room anymore because of their rudness. She doesn't go to exercise because of rude comments from the staff to her. The only positive is that my brother comes and sees her often. But I'm sad to say she isn't happy living there.

Sodalis at largo is an older quaint building. Although it needs some updates and repairs it’s a nice community with a nice quiet location. Sadly the issues with Largo stretch far beyond the building. There is something to be said about the turnover. In just a few short years Largo has seen almost a dozen different executive directors, culinary directors, maintenance directors, sales directors, and wellness directors, memory care directors, and multiple staff members. Changing culture can never happen when the doors are revolving. Accountability is a large factor as well. Staff on later shifts sleep, leave, or never show. This is well documented but ultimately ignored. If there is a resident need on the later shifts it is answered after a long wait or ignored. Medical cart keys go missing, medication goes missing and the residents suffer. Shifts have been left with skeleton crews to work and resident care suffers. Due to such turnover sadly the wrong resident was sent out to the hospital

They were very understaffed, especially after 5pm. My mom needed more help than what was available but she wasn't ready for the memory care unit.

The patients hospice nurse could see her there, which is why we picked them.

My mom was safe there, and the caregivers were kind. The room was very small, but a greater disappointment was the director.

To be honest if you are ambulatory and can take care of yourself it would be fine. In my aunts case she needed help and they just didn't provide it. They do have activities that seemed fun for an ambulatory person. The food looked good but all my aunt could eat was soup and they put in the microwave and sat in front of her and did not help her eat. The room was very nice.

There have been significant staffing issues there and my father has been extremely vocal about the medical care he has received and pays significantly more to receive. Current management seems to be trying but there are still issue

Staff is overloaded. Food was not standard for healthy residents. They need better nutritional meals and more aids. Im not happy with care mother received. I was an aid so I know. Premises was fairly clean. Medication was 95% accurately provided.

While the apartments are nice and they did was OK, I thought they were abusive in the administration. I was offered a special of [amount removed] dollars per month. One month later my rent was raised by [amount removed] dollars per month. Who could afford that? If had to go through the pain and expense of moving twice in 3 months. As a disabled person this was horrible. Further they tried to transfer [amount removed] out of my checking account the first month and [amount removed] the second month. There wasn't enough money in my account to cover t those payments so I was put in the CHEX system for writing bad checks. My experience was nothing short of a nightmare

The Good (in my opinion) was the most of the care takers who ( not all) seemed to care for the residents and tried to develop relationships with the families ,on the down side of that many of them worked back to back and sometimes three straight days of 16 hour shifts which of course led to them being exhausted and not being as attentive as normal. I tried bringing this up with the director and they said that the employees volunteered to do the extra shifts but my argument was how could they be competent after working so many hours to be able to care for the residents safely.

The people staying there are horrible, not all but a lot of them. My rooms were nice.

Some of the aids were very friendly and attentive. The clients were not allowed to stay in their rooms and had to sit in the common area all day except for meals. They were given water only a couple of times a day.

Well, if placing a loved one here anytime after September make sure to ask how much the cost will increase in the next year. We were blindsided when a month after mom was here to find out they were increasing every cost by 10% in the new year. Care we were told could be met is not. Major staffing changes continue to occur but we are not formed of them. We just find out. Bottom line if I had to review this place I would not recommend it for someone that really needs assistance on a daily basis. We are in the process of looking at other places

No nursing staff (LPN, RN) available after 7 or 8 at night. If patient with dementia attempts to get out of a door, be prepared to have to pay for a private sitter for approximately 48 hours. If any kind of financial or billing questions, be prepared to be ignored. Administration gives you their cell phone number to call for concerns, and then doesn't answer and doesn't return messages.

Management has no experience dealing with the elderly. Activities director either ie simple and not challenging. Most residents don't receive weekly housekeeping. Most Servers don't see to residents needs ie, Go in bathroom and come out wearing same gloves, picking up thing off floor while serving. Rude to residents, Food is getting better but nothing is hot. Are they trained in restaurant etiquette?