Premier Senior Living, LLC

I didn't have a warm and welcoming feeling after entering the facility. The director told us the common areas were going to be redone. Didn't like the size of the dining room. The director and the nurse were very nice. Parking was a nightmare.

They're trying but there are things that I wish were different. It's a smaller, newer facility that just isn't as good as the last place she was. Of course i'm not going to get all the same things because I'm paying less here, I realize that, but there seems to be no where for me to go with her when I go see her. She is in a semi private room which is only big enough for two twin beds and two chests. You can't even put a folding chair in there. There's just no room. If she's not in her room she's in the dining are or they're lined up outside the dining room. There's a large room with the TV but I have to take her out of the memory care unit to get there. They've changed the code and they wont tell us what it is so you have to find someone to open the door. I know they have their reasons but it's a pain in the neck. I'm hoping that changes. My main concern is there is nowhere for the two of us to spend time together. There's the front porch on the rockers (but it's not the right time of year for that) or the main lobby which is not private. It's not what I was used to. The people are very nice and their mood is always good. They seem to treat my mother very well. I don't think they're doing anything really wrong. She seems to be eating well. I don't have any earth shattering complaints, but I do wish some things were different.

A nice small community.

More of what dad is looking for - 2 rooms; offers sliding scale for insulin. Must provide furnishings {bed/bedding/towels, lamps, tv, phone, night stand, etc)

2200.00 price, but basic service only, no medicaid

TOURED FACILITY AND IS ONE WE ARE CONSIDERING.

They did not have a good activites coordinator. There were changes in staff. It's a good palce for those that need a lot of assistance. They very gracious about the transition, after my loved one left.

We chose Athens Place because they offered different levels of assisted living. Mother was assessed at Level 1 initially, but within a few months we were told that she needed to be moved to their Memory Care area. Then they told us that there wasn't room for her, so she would have to move. Obviously, we were extremely disappointed since we had to move her again, forfeiting the fees we had to pay to initially move her in and having to go through the process again with another facility. We would have liked to have stayed with Athens Place, but we were not given that option.

Sadly I have not good things to say,Intially things were good but there has been many staff changes and not for the better, My Aunts clothes disappear all the time ,her diapers ,toothpaste etc disappear ,her clothes are all shrunk .i buy new clothes each time I visit and nothing is there when I come back . There was a good activities director [name removed] who organized many outings etc but she has gone,No nail outings anymore.

I hate to say negative, it's because my situation may not be like other people's. I believe they tried to get [name removed]up to go to activities, but she wouldn't go. She complained that the dining room was very cold and it was they didn't seem to answer the button when she would call for help, but maybe they were busy. I don't know. It's hard getting real answers from someone that has dementia after she fell and broke her pelvis and then fell again and broke her left arm. They couldn't handle it any longer and I needed to get her more help so we left and went to [community removed] and then over to [community removed]

Staff is friendly when you are looking at place but things change once you sign and move loved one in. They don't have activities like they said they would have. The rooms have showers but they don't seem to use them but instead take them to a room they use for everyone. This wasn't something they told us. Also they didn't take care of loved ones toenails or fingernails which we had signed up for and asked them to monitor. I wish I had known more when I was looking. It is such a hard time and you do your best. These places tend to make everything look great when you visit but change after your loved one is there and you are signed up. Make sure to visit different times and when they aren't expecting you.

My loved one was previously a resident at Oaks at Evans and the overall experience for us at this facility was poor. Communication with the family was non existent. The staff was cruel, at best. The care services were terrible. Based on our experience, I would not recommend Oaks at Evans to others.

I would not recommend. A few of the staff are caring and attentive. The facility is clean and nicely decorated.However there are several techs who continue to give routine meds instead of stopping to medicate a patient who is nauseated and painful....

My family and loved one didn't have the best experience with the community. Everyone seemed friendly. The activities for the residents were almost nonexistent. This was disappointing along with meals. We would recommend you ask lots of questions about the care, resident to staff ratio, to see an activity calendar, and a menu for meals. Overall, make sure all of your questions are answered prior to making a decision on a community.

My mom was only here for ten months . She was there during the lockdown and staff came to work with Covid and were not practicing safety measures. I’i can’t recommend village cove . Very dated and dirty. Director is a total incompetent. Very unfriendly and not attentive to the needs of the families. Their nurse practitioner was amazing . Staff was difficult to reach and over worked and under staffed.

It is a good place but they are cutting back on their help and the nurses. It is not right. For what we pay we shouldn't have to worry like we are . People are not being taken care of like they should be. They keep cutting back and we are going to have to find somewhere else to go

We look at this facility a year or two or ago a parking is an issue and narrow hall ways

My mom has her days when she likes being here and other times she needs that extra encouragement so that she does not just stay in her bed all day. Sometimes my mom's memory is an issue and the staff is working with her and us to make sure she gets the care or help she needs there. She does like some of the activities there it's just getting her to take part and she does enjoy going to the dining room with the other residents. One thing we really liked about this community when we did our tour was that they were up front about the fees and volunteered additional information about letting us know that they would alway inform us off if there were any additional fee that could arise due to our mother's care.

Since Brookdale took over from Emeritus, several trusted staff members have left (don't know if this was by choice or if they were let go.) Transition period continues after well over 6 months. Staff is short-handed, meals are very inconsistent, with meager portions becoming more and more common. Nursing assistants end up serving meals and helping in the kitchen. To top things off, they are raising their rates as of January 2016. After more than two years, we are looking at other options.

This is for the Assisted living side. They didn't really take care of my loved one. Personal Hygiene was out the window, and I was really upset. They told me they could take care of my loved one. We would complain and they would do nothing. They were in a transition period. They did that job, and that was it, just a bare minimum.