Pinnacle Senior Living

The rooms are great here, but the entrance and first impression is more like a nursing home than a care home. Some residents were playing "volleyball" (sitting on couches) in the common area and seemed happy. It's a huge facility, though. OK if that's what you're looking for. There is a variety of rooms to choose from, since it's so big. The atriums throughout the complex were inviting. The staff was friendly and helpful.

This was a nice tour. The staff was nice and the community was clean. It was very busy at this time of the tour so we were not able to get more information on the services that are offered. We would suggest that families tour the community for the care for a family member.

Everything went well while my father was at The Citadel. The facility was clean and activities were offered to the residents. My father really enjoyed the movies that were played. My main concern was the fact that, on multiple occasions, the staff did not follow my directions or preferences for the care of my father.

I moved my mother out of here because of the cost. They didn't seem to pay as much attention to her like they were before. It became too expensive for the care she needed. Everytime she needed something they would charge her. They added costs for all kinds of things like her getting a bath and changings. It was no longer affordable for her to stay here.

My mother is doing well at this community. They are caring for my mother, and her needs very well.

Ever since my loved one moved in, they moved her into the wrong apartment and had to move her again. They have recently been bought out and are undergoing changes. The residents are concerned about the changes and hope things will get better soon.

This is a beautiful community, but they are very under staffed. My fathers stay at this community was decent. I do feel they need to hire more care givers to help with the residents. This is more a community for an independent senior, not someone that needs some help. I would recommend it for someone that doesn't require much care.

I toured this community for my mother, and her needs. Everything went well. The community was nice, and well-kept. The staff I came across was friendly, and courteous. The experience was a good one, and my tour went well.

When we went in for a tour of The Citadel, we went in on a Saturday, so they said there was not a tour guide to take us around. When we walked into the dining room, it was very dark and kind of dirty. From the little bit we saw, it would not have been a good fit for my mother.

I had a decent tour of this community. For the most part the community appeared to be nice and clean, but there were some areas I saw that could had looked better. The staff I met were nice. It was an okay experience, but it was the right atmosphere for husband.

The Brookdale Cedar Hill was a clean well kept up community. The place was small, we were looking for something a little bigger. The staff was friendly and answered all of my questions during my tour.

My mother is still getting accustom to the move. The community is kept very clean. The meals portioned good, my mother is on a gluten free diet and the chef makes her meals according to her diet. The manager of this facility is very kind and always gets stuff done. Mom is still adjusting to the lack of privacy she had in her own home.

The Marla Vista Assisted Living & Memory Care could use some improvement. My mother feels that the activities offered at this community have become very repetitive and could use some variety. The meals are balanced but have been lacking in taste considering they got a new chef. The staff has been very sympathetic.

This is a nice community and I am happy here. It has been an adjustment for me. They have activities available but I could use some more. They keep the community and my apartment clean. Overall, it is a nice place and I have no big complaints. It is very nice for what you pay for.

The main issue is with the meals, it is not always properly cooked and they use a lot of canned and frozen fruit and vegetables. They seemed cooked and squashed down. Otherwise, the place is clean my loved one likes the activities that are provided. I was told they provide WI-FI but it's not available and they are working on it. Someone also stole a personal item from my loved one's room, I have not heard the follow up.

The community it self was good the staff was friendly and courteous. During my tour i was able to see the rooms everything was explained to me. The place was great it also was in a good location near a loved one. One thing i did not like was that every service they offered was an ad on. If they had to shower, administer medications, and some activities these were additional costs. It's a nice community but very pricey towards the end.

Care staff and facility not able to fully support our father's more advanced Alzheimer's levels of behavior, especially in the area of personalized interaction and activities. Wander Guard system did not work past the entrance to the garden allowing our father to leave the facility twice undetected via an unlocked gate. Care staff friendly and supportive, but unable to provide enough monitoring, even with the addition of "frequent checks" and escort services. Assessing exactly what is required for a resident with Alzheimer's can be difficult and touring, then choosing a facility is time consuming, but necessary in order to provide the best fit for the individual.

My mom did complain about the food being cold. The community is not very open and airy. The room is a little smaller than the community she is currently at. They did take good care of her and the community is kept clean. We did move her closer to me.

It is very hard to know what is happening to my mother in this community if i don't call. The staff has very poor communication with me i got to speak with one person they were very rude.The price that we are paying is not very good for the services we are receiving. There is some remodeling going on but the community is still being kept clean. My mother likes the food.

For assisted living, Arbor House of Rockwall, would be a great place, but for the memory care I was not impressed. Brenda [removed] was personable and sincere. (Yes, most sale people are, but she really cares about people) I enjoyed talking to her. But the facts are, their memory care unit needs to be more structured and additional time given to attending to the well-being of the persons under their care.