Pinnacle Senior Living

The community is friendly and laid back.

Right now they are going through a transition with management changes and things are not being taken care of as they should be.

The community has had some major issues with turnover and they have had a complete turnover of staff within the last few months. The facility is beautiful and the outdoor area is nice and there are nice walking areas. The meals were good and they have variety. I would recommend this community to others if the staffing issue is resolved.

Our family had an in person tour, and it was a smaller facility and did not offer as many as amenities we were hoping for. It seemed like there wouldn't be many opportunities to get involved.

The administrative staff here was amazing, I was a huge fan of them and they are great with communication. Memory care was lacking help, it was a 1:8 ratio and that did not work for the care that my mom needed.

We chose Wisteria place because we thought it would be the best fit. The apartment sizes here are good, it is adequate for what she needs.The nighttime help is not very nice and orders residents around and the food could use improvement as well. I think they improve the variety on the meals and they are having a hard time keeping a chef. Overall we are pleased with our experience and we hope the food and night help will improve.

If you put your relatives here, they need to be able to completely function on their own. They tested my loved one and said she would do great here. And she just ended up needing way too much help. So it wasn't a good fit for her. Another family member and I ended up going up there several days a week to care for her, and then we brought in hospice. She wasn't getting bathed, and she wasn't eating. They would come and set her tray down and then pick it up when she didn't eat. If they didn't set it near her, she couldn't eat. Looking back, she should have been in a nursing home instead of here. The people are nice. It was clean. It just wasn't a good fit for our loved one.

Overall the community is ok. They had staffing concerns and there was a lot of turnover. The community was kept neat and clean and the care services were good. I would recommend based on the level of memory care needed.

We chose this facility mostly because of the value for the money and I liked the memory care unit. I am pleased with the care that she is receiving here. I do think that the quality of food as well as the quantity seems to have gone down since when she first moved in here. I would tell others that Villa Court does not take medicaid which is important to know. I would recommend that others look at different communities and talk to people who have loved ones there to get the real feel.

We were here before for about a year so we were familiar with Canyon Creek Memory Care. The affordability was in the ballpark of what we were looking for as well so that is why we chose it. The facility overall needs to be update, they do have a lot of old furniture and carpet. The rooms themselves are fine, but more so the common areas. The food is also something they could use improvement on. I would recommend if you still have the time to monitor your loved ones.

The administrative staff and director need help with doing their everyday duties. They seemed to be only interested in filling beds and how to make the most money. the director didn't come out of her office and I never met her, and the staff was not knowledgeable.

I would say overall it was a great place. The community was beautiful. There was a lack of communication, which was concerning to me. I would call and the phone would ring to all three buildings, and it wasn't seamless to reach who you need to reach.

The room sizes are a good size. The food is okay. The staff is good. I have been in Mountain View Retirement Village before and I have liked it then too. I have friends here at Mountain View. I like it here.

Well looked for medical attention. Moderate to good for facilities and seniors.

Apartments in good area and in good conditions but poorly managed for its renters. Nice people and a lot offered for healthy happy living.

This property was very large rooms were adequate in size with good kitchen facilities. We would have liked to have had washer and dryer in room rather than down the hall. While we were there did not see many people out and about, wondered why.

My husband has many prescriptions, and has to pay to have them packaged each month by a pharmacy, adding about $100/month to cost of his care. Most activities are geared more toward women than men, so he has no interest in them and sits in his room all day. Staff is mostly friendly.

We had an 11 am appt. [Name removed] had to leave and the secretary took us to see 1 room. They seated us for lunch before 11:30 am. The food was ok. There was almost a fight in the dining room. I had to tell a staff member because no one noticed. Then, one of the directors sat with us and showed us 2 more apartments. That was after 1:30 pm. They were too busy to keep their appt. I asked several residents how their care and the food was. They all answered the same....”It’s ok”. It definitely didn’t feel like a good match for my parents. The residents their did not look happy either. The hallways were too long for my parents to walk. The rooms were a decent size but not immaculate.

My Mom actually did not enjoy living here. She only stayed a couple of months. Most of the staff were wonderful and friendly and they worked really hard to meet everyone's needs. It was sometimes hard to get timely service, so perhaps they're a little understaffed. I loved that they had a call button that the residents can push for anything they need, but there is no way to distinguish a minor need from a major one except for the pull-cord in the bathroom, so I think it's hard for staff to know who needs help immediately and who can wait a while. One hall perpetually smells like urine, and when we asked about it during our tour she brushed it off as a one-time event. But it smelled like urine almost every time I went there. Almost all the residents I met were sweet and friendly, but there was one lady who was very rude to my mother and kind of ruined her experience. It just made her feel like she didn't belong there. Perhaps there is a little bit of a clique? They were all really nice to me though, so maybe it was just my mom. They have a TON of activities planned, and I think the staff has tried really hard to make them varied and meet lots of interests, but for some reason most of the activities (at least on the assisted living side) are not very well attended. Assisted living side residents are able to attend activities on the independent living side, but there may not be anyone available to help them get back to their rooms if they need it. In retrospect, perhaps a place that did not segregate assisted living from independent living would have been a better match for my Mom's needs. My feeling is that the independent activities are probably better attended. We loved that there are lots of spaces families can reserve to have family get-togethers, including a kitchen area. They can also use the pool area, but need to have their resident family-member with them of course. I liked that they come check on my mom every few hours, but she felt like her privacy was invaded because EVERYONE had a key to her apartment. It kind of goes along with the territory, but it's something to think about. I love that they have a beautiful chapel on-site and have church services for many different denominations on Sunday. The maintenance guys were pretty quick to attend to emergencies, like a broken toilet or a leaky faucet, but did not get around to minor repairs. My mom thought the food was great, I thought it was just okay. Very expensive for non-residents though. Overall, our experience there was okay. I would have liked her to give it more of a chance, but she was not happy there so we made other arrangements.

My dad was left on a toilet for a half hour. He decided to get up and go back to bed without help and fell. That should not happen. Hire enough help to cover the capacity of the facility. Most of the nurses are too busy to help as well. There is only one that makes the visits there worth it and she can’t be there all the time. The aides try their best but there are just not enough of them when there are three of them and 6-7 lights go off at any given time.