Pinnacle Senior Living

This community has lost a lot of staff members which we know everyone is struggling with, but the staff we have met with are very nice and very calm. The maintenance team is very quick to respond to our loved one. The meals and dining service is holding up okay, right now it is simple cooking because they recently lost their chef. They do have activities like arts and crafts, bingo, games and exercise classes. Our loved ones apartment is beautiful and she is enjoying making new friends.

If you want to live in "the wheel that squeaks gets the attention" this is the place. A complaint is assigned to someone to fix . If it isn't resolved you have to complain again; there is no follow -up by anyone other than you. As a resident; you are not informed why a task is not done. If you complain or ask; a multitude. of excuses are given

The facility is fine and the value for cost is fine, but we did have some challenges. We wish there was someone there to tell us what the expectations are regarding family members going into memory care and the different processes and levels of care with dementia residents. Also another big problem we had that led to our loved one having a fairly big medical challenge, so their juice they serve. They serve this juice almost similar to Gatorade instead of water and it has a very high level of sodium in it. The residents get water but usually if they only get it themselves, and we wish they would push for more water and less juice.

It's okay for me because I'm working. So I don't often spend a lot of time here other than for sleeping or eating. And even then, I only eat a few of the meals here throughout the week. I tend to keep to myself in my room. I like my 1-bedroom apartment. It's very nice. The bedroom and bathroom are very closely associated with each other. It's very simple to move around in it, and it's not cumbersome for me. Sometimes I feel the staff is slow to respond to requests. But there is one individual, the front clerk, who really goes out f his way when I ask for help. I wouldn't discourage anyone from looking here because the cost is very reasonable.

The grounds and building needed some assistance. They did have pleasant staff.

River Point is a very beautiful place and they do have a lot to offer for the residents there, however as far as the administration goes we would not give them high remarks and we had a major problem with one worker there that we actually pulled our loved one out due to how they were treating our loved one. The director of the center and the RN is just a joke, they do not use their resources, we had no orientation when we first moved out loved one there, and they are very disorganized. Other than the administration and that one individual all of the other workers were super super nice.

Stay away. They brought my loved one in at one rate then after getting moved in they rose the rate about 500 dollars, They have bad communication.

The community is friendly and laid back.

Right now they are going through a transition with management changes and things are not being taken care of as they should be.

The community has had some major issues with turnover and they have had a complete turnover of staff within the last few months. The facility is beautiful and the outdoor area is nice and there are nice walking areas. The meals were good and they have variety. I would recommend this community to others if the staffing issue is resolved.

Our family had an in person tour, and it was a smaller facility and did not offer as many as amenities we were hoping for. It seemed like there wouldn't be many opportunities to get involved.

The administrative staff here was amazing, I was a huge fan of them and they are great with communication. Memory care was lacking help, it was a 1:8 ratio and that did not work for the care that my mom needed.

We chose Wisteria place because we thought it would be the best fit. The apartment sizes here are good, it is adequate for what she needs.The nighttime help is not very nice and orders residents around and the food could use improvement as well. I think they improve the variety on the meals and they are having a hard time keeping a chef. Overall we are pleased with our experience and we hope the food and night help will improve.

If you put your relatives here, they need to be able to completely function on their own. They tested my loved one and said she would do great here. And she just ended up needing way too much help. So it wasn't a good fit for her. Another family member and I ended up going up there several days a week to care for her, and then we brought in hospice. She wasn't getting bathed, and she wasn't eating. They would come and set her tray down and then pick it up when she didn't eat. If they didn't set it near her, she couldn't eat. Looking back, she should have been in a nursing home instead of here. The people are nice. It was clean. It just wasn't a good fit for our loved one.

Overall the community is ok. They had staffing concerns and there was a lot of turnover. The community was kept neat and clean and the care services were good. I would recommend based on the level of memory care needed.

We chose this facility mostly because of the value for the money and I liked the memory care unit. I am pleased with the care that she is receiving here. I do think that the quality of food as well as the quantity seems to have gone down since when she first moved in here. I would tell others that Villa Court does not take medicaid which is important to know. I would recommend that others look at different communities and talk to people who have loved ones there to get the real feel.

We were here before for about a year so we were familiar with Canyon Creek Memory Care. The affordability was in the ballpark of what we were looking for as well so that is why we chose it. The facility overall needs to be update, they do have a lot of old furniture and carpet. The rooms themselves are fine, but more so the common areas. The food is also something they could use improvement on. I would recommend if you still have the time to monitor your loved ones.

The administrative staff and director need help with doing their everyday duties. They seemed to be only interested in filling beds and how to make the most money. the director didn't come out of her office and I never met her, and the staff was not knowledgeable.

I would say overall it was a great place. The community was beautiful. There was a lack of communication, which was concerning to me. I would call and the phone would ring to all three buildings, and it wasn't seamless to reach who you need to reach.

The room sizes are a good size. The food is okay. The staff is good. I have been in Mountain View Retirement Village before and I have liked it then too. I have friends here at Mountain View. I like it here.