Pinnacle Senior Living

I like this community for the care of my mom.She really liked that staff that we very kind and helpful . The food seems to be good, but it is sometimes served and it seems to take a long time to get the meal. My mom did like the activities when she was there. We would recommend the care of this clean and care received to other families.

The director at this community was just lovely to my loved one and I during our tour. I could not have asked for a better person to give us a tour, she was very detailed and made sure to answer any questions my husband and I had for her. I just did not think it was the right fit for him.

This community is very nice and seemed to be very well maintained. The staff is very friendly and the gentleman who took me on the tour was very pleasant and knowledgeable. The community offered a variety of activities. Overall looked like a nice place.

We had a pretty good tour of this community. It was a good experience, and everything went well. The community looked nice, everything appeared to be well-kept. The staff was kind and informative. Everybody was very welcoming, They treated my husband and I very well.

My mother lives here. We have been pretty happy with Citrus Hills the past several months. We tried one other home before this and we are much happier with CH! The facility is older, but we are happier with the staff here than we were at a "fancier" facility. The staff has great communication with us and they seem to take good care of the residents and to really care about their well being. They call us if there are any issues and when we come to visit they give us detailed updates. The floor staff are helpful and responsive. It is also reasonably priced. My only negative comment would be with the maintenance-they have not fixed several things that need to be fixed in her room.

This community was not the right place for us as it is more like an assisted living nursing home. The pricing was ok. They specialize in memory care. The community was clean. They only offered one dining option. The staff I met were nice.

My mom enjoyed the visit here. She liked the meals that were served and liked the activities there. The staff and caregivers were just fine for us. Everything went very good for the time she was there but my mom just wanted to be home. It was a nice experience for her.

I found that a list of what a person should bring with them would be help the confusion.

My Mom resides at Carrington & she increasingly has required a higher level of care due to her dementia. She is there for just over 2 years now. The staff is very friendly & attentive to her. The Administrator is awesome & very helpful. She cares deeply for every patient there. The staff does the absolute very best that they can in meeting everyone's needs, but at times, I feel they could use an additional person especially in the evening hours. There are 20 residents to care for with a limited amount of staff. It usually is not a problem though. Hope this review is helpful.

The staff and cook have been taking very good care of my mother in law and she is also like my mother. We have had a few problems with the in house Dr., whom my mother in law dislikes very much. Hospice has taken over, and at this time the staff is very cooperative. She has not been out of her recliner since she arrived there so not involvement in activities. She also had stopped eatting for 3 wks. But the cook always made her a small plate just in case. Dean the cook is wonderful to all the residence and staff. Samatha the manager or I guess I'm not sure of her title. But my mother in laws eyes just light up when Sam comes in. She is GREAT. That's all I have for now

It's pretty clean, and the staff is friendly. I think the internal communication could be improved, there have been a few instances where the right hand didn't know what the left one was doing. The food seems to be okay for my mom, but my dad is a meat and potatoes guy, and it's not the best for him.

We've had a fairly good experience with the California Mission Inn! They do a good job keeping the facility clean and well kept, and the staff have always been very friendly. They also do an excellent job with the food, it is good and there is always plenty for everyone to eat. There are a few things I would like to see them improve, however. The biggest thing is that they always seem very short staffed for the number of people they are looking after. The residents don't seem to get a lot of individual attention, although they are good about making sure everyone's basic assistance needs are met. The facility also just looks a bit old and worn down, although they told me they are planning to remodel soon.

Initial tour of the facility was very pleasant. At first, I felt it was too good to be true. Went back again with another family member to get their opinion; it was favorable. Also a close friend visited they liked the smallness of the community. The residents were friendly and had a sense of caring for the others. There seem to be no seperate of race - good feature because once you reach that age and share the same ailments and situations...everybody is the same. So far the staff has been helpful and supportative to me. In my situation, I had to relocate a dementive relative from California to Texas alone an extremely hard task. Sterling House - Desoto staff has been GREAT.

It was fine. It was just the physical space that we didn't like. It was like an old hotel. For some people that may have been very pleasant but it was not good for my mom as far as her ability to ambulate. It was just the layout of it and the need for elevators. It was nothing negative about the staff, but more the physical layout of the place.

We looked at this one for my aunt but the studio apartments were very small so she wasn't willing to pursue that one. We found one with larger apartments and a better value because of it.

My mom has just moved in recently and we are pretty happy with Santa Maria Terrace. My mom enjoys the activities like playing dominos with the other residents; she goes down for coffee chat and all her meals. Having just moved she has not been able to take advantage of all they offer but the food is good and she seems to be adjusting well. I was really very impressed with Crystal at Santa Maria Terrace. She called me before our tour to discuss my mom and her needs and then during our tour she stayed with us over an hour while we ate lunch. I was very impressed by how warmly we were treated at Santa Maria. We toured a different property, Merrill Gardens, and did not receive the same attention or care. My only concern with Santa Maria is we are paying for my mom to receive 3 showers a week and she is not getting them. We are working with the staff to correct this issue which is not acceptable. My mom seems to be refusing her shower and the staff is allowing that, but hopefully that will not continue. Besides that issue we are happy with this place.

There are some issues in the "care" category that I think are thru no fault of the facility. I've learned that bedrails are no longer thought to be protective or a measure of prevention: my husband has been "found on the floor" beside his bed several times. It's never clear how long he'd been on the floor before being found. I don't know how frequently rounds are performed. On no occasion did he experience anything other that superficial injury and bruising. When this happens, I am called immediately when he is found and the affiliated hospice RN assesses him, to determine if MD should also assess. So far, MD (or ER/imaging) has not been deemed necessary. Another issue: the VA provided hearing aids for my husband. I spoke with the nursing director about the wisdom of this expenditure- thinking these costly devices would be quickly lost. She did not want to advise on this (and did not), but assured me that the devices would be placed on the charging device in the medication cart or supply room. A clip attached the aides to his shirt too. On recent visits, the hearing aides are nowhere to be seen Food is boring (to me); unimaginative, but apparently nutritionally adequate. My husband has experienced significant weight loss - between 20-30 pounds in the year since being admitted there. The physician he has seen at the Kerrville VA seems to think this is to some extent expected in the usual course of dementia - and only suggested that I bring in a supply of protein drinks as supplement. Linens, Room and facility are very clean. No identified unpleasant odors. (I am a nurse and very attuned to such things) From my observation- the "activity" category is a disappointing low point. But perhaps these things occur outside of the times I visit. I have only witnessed "bingo" on one occasion- and was surprised that my husband could and did participate. The assisted living section seems to offer occasional live music and other forms of live entertainment such as lectures, readings, or movies. I have not witnessed this in the Memory Care wing. Value? I appreciate the slight discount in charges offered for veterans. And the charges at this facility seem to be within a "going rate" in this area. administrative and management: I believe this facility to be under nose management. I was not informed such changes would occur, and only learned of this when I called the only person in a management role for whom I had a direct phone number. She informed me that she had been "fired" and at least 3 other administrative level personnel are either gone or have assumed other roles in the facility. Most recently I was shocked to learn that the disastrous flooding here in the Texas Hill Country and specifically Kerrville nearly forced evacuation of the facility. I did get a phone call/voicemail message to inform me of the potential relocation site should evacuation be necessary. Fortunately the flooding waters came to within 10 feet of the level that would force such a measure and evacuation was not initiated. I have subsequently learned (and embarrassed to admit I had not questioned this even tho I am aware of the facility's proximity to the river) that the building is actually situated in what is identified by FEMA as a slight risk (I'm not certain of exact terminology) of flooding.

The facility has great staff just not enough per most facilities I looked at. For the price, it is great.

It is a very different but nice setting. Not a traditional facility. It's more like a home. The residents all eat together like a family. They do not have visiting hours, family can visit 24/7. They could improve by adding more staff, better cooks.

There’s been a lot of turnover of most key staff, which has negatively impacted service and made it difficult to assess. I’m hoping things will improve over time with a new staff. Food looks pretty grim but I’ve been told meals will improve. Quite a difference from the meals we saw at other Reno/Sparks facilities. So far (a year now), residents still have not received an annual flu or Covid shot. I keep asking. The relatively new office staff [name removed], is a gem and they are lucky to have her! I prefer to remain anonymous.