Pinnacle Senior Living

Initial tour of the facility was very pleasant. At first, I felt it was too good to be true. Went back again with another family member to get their opinion; it was favorable. Also a close friend visited they liked the smallness of the community. The residents were friendly and had a sense of caring for the others. There seem to be no seperate of race - good feature because once you reach that age and share the same ailments and situations...everybody is the same. So far the staff has been helpful and supportative to me. In my situation, I had to relocate a dementive relative from California to Texas alone an extremely hard task. Sterling House - Desoto staff has been GREAT.

It was fine. It was just the physical space that we didn't like. It was like an old hotel. For some people that may have been very pleasant but it was not good for my mom as far as her ability to ambulate. It was just the layout of it and the need for elevators. It was nothing negative about the staff, but more the physical layout of the place.

We looked at this one for my aunt but the studio apartments were very small so she wasn't willing to pursue that one. We found one with larger apartments and a better value because of it.

My mom has just moved in recently and we are pretty happy with Santa Maria Terrace. My mom enjoys the activities like playing dominos with the other residents; she goes down for coffee chat and all her meals. Having just moved she has not been able to take advantage of all they offer but the food is good and she seems to be adjusting well. I was really very impressed with Crystal at Santa Maria Terrace. She called me before our tour to discuss my mom and her needs and then during our tour she stayed with us over an hour while we ate lunch. I was very impressed by how warmly we were treated at Santa Maria. We toured a different property, Merrill Gardens, and did not receive the same attention or care. My only concern with Santa Maria is we are paying for my mom to receive 3 showers a week and she is not getting them. We are working with the staff to correct this issue which is not acceptable. My mom seems to be refusing her shower and the staff is allowing that, but hopefully that will not continue. Besides that issue we are happy with this place.

The facility has great staff just not enough per most facilities I looked at. For the price, it is great.

It is a very different but nice setting. Not a traditional facility. It's more like a home. The residents all eat together like a family. They do not have visiting hours, family can visit 24/7. They could improve by adding more staff, better cooks.

There’s been a lot of turnover of most key staff, which has negatively impacted service and made it difficult to assess. I’m hoping things will improve over time with a new staff. Food looks pretty grim but I’ve been told meals will improve. Quite a difference from the meals we saw at other Reno/Sparks facilities. So far (a year now), residents still have not received an annual flu or Covid shot. I keep asking. The relatively new office staff [name removed], is a gem and they are lucky to have her! I prefer to remain anonymous.

You definitely get what you pay for. They screwed up the financials from the start and then took money out of my mother's account for the month of December, even though she passed away in [date removed] When I asked them to reimburse me the money they took, they had the nerve to SEND ME A BILL for [fee removed] When she was on hospice, I requested that she have a nurse present 24/7 because with COPD, it's harder for them to breathe at night. They left her alone and she knocked her oxygen off, which is what started her passing. They told me once she started to decline that someone would check on her every hour. It happened over the weekend and they had minimal staff available for care. It was a horrible experience

#1 overall experience is a 3, I would give it a 5 if the food was better. '#2 cleanliness is a 3, the weekly cleaning of individual apartments is not good. Most of us do a bit of it ourselves. If you ask the housekeeper to do something, she takes care of it. #3 friendliness is a 5, the whole staff is wonderful!. Everyone is helpful, and pleasant. If I could I would give them a 10 ! #4 care I require a lot of hands on care. I use a wheelchair, plus I need personal help, they always help and are cheerful and kind. I also use a Hoyer Lift to get into the chair and back into into bed. #5 the administration is somewhat responsive to complaints, I'm not really sure how to answer this. I only hear what other residents say. #6 at meals I hear complaints. The food is not good. We all have refrigerators & microwaves, so we can fix something for ourselves, plus we can have food delivered. #7 Activities, we have many activities both at CMI and outside(lunch, shopping and scenic drives). Activities Director are very open to suggestions! #8 Value for the money, this is where California Mission Inn really shines! The basic rent is so much less than what I paid at Belmont Village, it trumps any complaint.

The could improve on communication and with those improvements we would recommend Harvest Home and Inwood Crossing to other families.

We picked them because it was close to our house. Also they were better when we moved her in, if a friend asked I would be honest and say the food sucks they are short staffed but the other residents and a couple of the staff are super friendly.

Very nice place. Just very poorly run. Management is not the best. Once you complained then thing get a little better

I would tell a friend, not to go there. My one additional comment would be to make sure the staff has better geriatric medical training.

I know she is safe & fed. No one ever seems to yell. Food is bland according to mom. There is serious lack of communication if we need someone/they don't follow through on things asked such as several days notice of dr. Appt and request to be sure mom showers before. She has always supposed to have a shower twice weekly bit even 1x/week has been hard to get. Laundry is often not done. She does not know to tell someone if she has an accident in bed & no one checks. The activities person seems to try. She is consistent. She asked for candy for Halloween & I emailed back an offer, requesting info if there was a certain kind or bagging preferred and 1 1/2 weeks later have heard nothing.

They don't do much for activities unless the nurses get them out of their rooms. They need to put more consideration towards memory care activity wise and helping get the people out of beds and getting them moving. For those that can't get out of bed, making sure they are still getting some sort of circulation for their body, and also getting some socialization and not just sitting in isolation.

There are many issues with payment and communication. I am still not getting receipts for my mom's monthly payment. I wasn't told there was a change in management. Haven't seen the facility myself. I feel like I can not answer that. My mom has had a complaint about her window. I don't know if it ever got fixed (or if she actually said something to someone. The staff are not easily reached. But when I have talked to them it's mostly friendly. Never had a "bad" conversation. She seems happy. I don't hear about her not getting along with anyone. She is eating well. Gained maybe more weight than she needs. There are plenty of activities. She just doesn't attend them. When I think of all that is available, she has gained some weight, has friends, attention church in the building. The price isn't bad.

Rockbrook Memory Care is a lovely facility, it's small and charming. However, they are very SHORT STAFFED and the kitchen staff is practically non-existent. The Caregivers usually double as the "Cook" for meals. When it's really bad, they get donuts or pizza for meals because there is NO COOK. We picked Rockbook Memory Care for our 91 year old Mother because it was clean and from all appearances, a very nice looking facility. But looks can be deceiving. Bottom-line, Rockbrook is a good value for the money, they were the most reasonably priced Memory Care facility we found. But sometimes, you get what you pay for too!

The facility consists of cottages. I think there are 5 or 6. The activities room is on the end. It can be quite a walk to get there if you don't live close. In the winter my husband does not participate. The food is generally ok but the portion sizes are small. My husband has lost quite a bit of weight since being there. The evening snacks offered are bags of chips put on the table in the living room about twice a week. When they are gone he has to wait a few days until they bring more. There is suppose to be a caregiver in each cottage at all times but this does not happen. He wears a monitor around his neck to push if he needs help but he is unable to get it to light up. When I have complained about this, they have said a lot of residents have problems with this. When I have turned it on for him, the wait has been 30 or more minutes. There are 12 residents per cottage. He is suppose to be getting 2 showers per week but this does not happen. He is incontinent so he often has sores from lack of changing. My husband is happy there and thinks everyone takes good care of him. I see him every day and take him snacks. I think it would upset him to move. All the rooms are private. He would not do well sharing a room.

What we like the most about Santa Maria Terrace is the Dementia and "with it" people are not separated. We would recommend this community to other families who may need a place for their loved ones.

After taking my mother to see five or so facilities, she chose The Lexington Assisted Living. After a year, my mother still likes it there, because of the people. They have a new Director who is implementing some nice changes to the facility. I would recommend The Lexington Assisted Living to others.