Pinnacle Senior Living

Well everybody was really nice. The lady who showed us the property was nice and we had a special issues with my mother, she was paralyzed and we were told that they had care in place for her, and they told us really impressive things, but we had to install a nanny cam to check on my mom to make sure they were doing everything that they said the would. I think a lot of it is transitioning, because they just lost their head nurse, so as of right now it kind of depends on who is there that day if my mom gets the care she needs.

I like it very much. The woman who runs the facility does an excellent job. They seem to be short staffed, especially on the weekends. The communication with the staff has been good. I think they need more help. I also think the nursing assistants should spend more time on the patients. Sometimes they are rushed when they are eating. The food there seems to be good. I would recommend the Harmony of Wisconsin Rapids.

The staff at Citadel Assisted Living are always friendly and helpful. They have really good activities that go on all throughout the day. Mom says she feels like she is at a resort with all the activities they keep her involved. She loves it there. She loves the staff, she loves the food, and everything about it is just great.

I think that overall it has been a good experience. I know they were recently bought by a new company, so the residents are a little worried and anxious about that. The food service is already taking longer.

Brookdale has been great so far! I don't have any major concerns or complaints. My loved one has dementia so it's hard to know for sure, but I think it wouldn't hurt to do the laundry a little more often. Other than that I would say it's working out well.

They did an excellent job with welcoming my mother to the facility. They made her feel like it was her home. It was an adjustment and they definitely helped her through the process. They are very friendly and very helpful and my mother loves it there. I don't have anything negative to say, they have a done good job

Other than it takes a while to get in the door, they are doing a good job. They take good care of mom. She says she's always busy. She says the food is good, and she is gaining weight. It would be nice if they had some way to scan your fingerprint to let you in if you are on the approved list, or something.

Overall I think they do a good job at Pacifica Senior Living. There has been a bit of an adjustment period, as we moved my loved one here from a higher end (but much more expensive) community, but I think she is settling in well. The facility itself is clean and well kept, and the staff here is friendly and professional. I think they provide an excellent amount of service for the price.

The staff at Citadel Assisted Living was very helpful and really understanding. They did an excellent job explaining things to us and helping us out. At the last moment my mother backed out and decided not to go, and the time it took for us to get our money back was much longer than it should have been. But that was the only downside of the whole entire experience.

My sister lives at the Santa Maria Terrace. We are very happy with the facility. Michelle Kiel did a great job. She was extremely helpful. I can't rate the care services or the activities because I was not there long enough. This is a nice place.

I toured Sterling House of Fond du Lac when looking for a place for my father. We ended up deciding on another place that was more independent with an apartment like setup as he did not need a lot of one on one special care at this point, but if he did I would have given Sterling House serious consideration. All the staff there was very nice and helpful.

Was very nice place- they were very helpful in providing info we needed and they did assessment same day.

Brook dale was a nice facility, which could be considered for a longer term care. At this time, though, we are looking for a facility to meet our needs of more than one short term care periods.

Placed by Aunt at Harmony Assisted Living Center on February 9th 2015 - her adjustment was very seamless, the staff continues to do an excellent job in being there for her every need. She was very nervous about the transition, but eased into her new lifestyle very well.

So far we are mostly happy. There are no major issues. They could be a little more proactive, and responsive, when a resident is having an issue. We don't get complaints about food. It's pretty good so far.

On weekends and days in the mornings there should be 3 RAs. As sometimes I wait 30 minutes to get up and dressed. Also, the schedule of activities is more of a suggestion that what takes place - at least 2 times a week scheduled activity does not occur. On the plus side, staff is friendly and listen to me.

The one thing I have gone in and toured, filled out the paperwork and then got a call that they could not find all the paperwork. My mom seems to like it and they do go out of their way to make her feel at home.

We visited this community while looking into care options for a loved one. I really liked this place, it seemed very nice from what I saw! The facility was well kept and clean, and the staff all seemed friendly.

My husband and I went to visit this community a couple of weeks ago. There were some things I liked and some things I did not like. My main concern was the smell in the rooms we looked at. It smelled like urine and was not pleasant. Also in the shower, the door that opens and closes was broken and I don't like fall risks. It could be dangerous. Although the smell was bad and the fall risk was there, it is just a minor thing that the community could work on. Nothing major. The price range was from 5200-5400 which was a little high for us. I felt the rooms should be better for the price you would have to pay. Furthermore, the girl who showed us around was great! She was bubbly and is also the one who is in charge of the activities held in the community. They had so many activities such as sing-alongs, coloring, magazines and they interacted with the residents. The community's care services were also very excellent. They have different categories and different groups depending on the level of care. They always have someone there caring for the residents. Overall, our visit was nice despite the few minor issues.

We did not have an exceptional experience with this community. It seems that they have a caring staff however they are spread thin and have quite a workload. This community was very clean but the activities were not as we expected. Their care services also were not as we expected. My Mom recently passed away and we've had a hard time retrieving some of her personal items that were left behind.