Pinnacle Senior Living

The community has a pet goat and everybody loves goat. The communication between the staff and the family is very good and they keep us well informed. The community is neat and clean and I would recommend this community to others

Everybody here has been very friendly and helpful. We chose The Citadel because they were running a special at the time and we got a locked in rate. It is also very convenient for me. They have been pretty good with communication, I do get emails frequently. It has been hard not being able to go inside yet, but I would recommend to others looking.

Overall it has been a good experience at Villa Court. It seems to be the best facility in the area for the money. There is a huge problem with trying to get a hold of people, I cannot get a hold of anyone and I never get calls back, sometimes it takes weeks. I would recommend to others looking.

The community is nice, and clean. If something goes wrong the issues are resolved in adequate time. Everything is good with the food, except the breakfast.

The activities are great, they have the residents all wear masks so they are still being safe. They have exercise classes and on every Tuesday they have a show in tell that features one residents. Our loved one was up one day, and he used to write short stories and poems and one of the staff members would read it to the other residents where they could ask him questions. We thought this was very unique and a good way for the residents to get to know each other better.

If you had an elderly person, that is able to take care of themselves, it will be a good community. I wish the communication would have been better between the staff and me, regarding my loved one. During the stay the community went through two administrators. The second administrator only talked about the billing after the passing of my loved one, and didn't give condolences.

The community is very nice and my mother-law likes it a lot. The staff is very friendly but I would like to see an improvement with communication as far as phone calls and responses. I would definitely recommend this community to others

Rating questions answered above.

The staff members at this community are exceptional. On the assisted living side our loved one had a condo like room. Our loved one moved over to the memory care side before COVID, and we were able to visit a few times and it seems nice. The staff seems to encourage our loved one to still remain active, and we would recommend this community to others.

We chose Desert View because it suited her personality more than other places that we looked into. This was a more comfortable and homey environment. She was in a bedroom split in half and it was perfect for her. I have not eaten here but she thought the food was not prepared on site.I found the receptionist, the activities director, and cleaning services to be excellent. I would absolutely recommend it. The entire time COVID was going on, they did not have a single case.

Overall the cleanliness and friendliness and attentiveness of the people really stood out to us. We were able to eat the meals they served before COVID and the food was fine, and we would recommend this community to a family or friend.

I would recommend the community to friends. The location, amenities, overall staff are wonderful. The management isn't as great. The nurses and front desk are amazing. The room was a standard, private room.

This is a nice place. All of the open spaces and activity space make up for the smaller apartments but the apartments listed as studios were large with updated flooring and paint colors. The place is very clean with absolutely no odors. Everyone was very friendly. Some of the residents were watching a ball game and some were involved in a flower arranging class. There were other residents reading books and doing puzzles. It was quiet but all of the residents my wife and I saw looked happy and well cared for. They even called us the next day to answer questions and offer a visit to our home to see my mom. I was pleasantly surprised.

Desert View was very nice, I enjoyed talking to my contact, [name removed], he was very knowledgeable and took me on a virtual tour. Hard to tell the cleanliness due to being a zoom meeting. It has all the needs of my mother and is also 7 miles from my family.

We put my mom at Marla Vista and she loved it. We where amazed at all the caring staff that worked there. And the place was always clean and made you feel at home. If I where to recommend a place for someone to go it would be here. A huge thank you to [name removed] for assuring us that our mom would be well taken care of. My mother [name removed] was very happy here. She always said the food was good and maybe they feed me a little to much. But I loved it here she would always tell us. And she said the staff always treated her with respect.

The staff are friendly and my brother really appreciates them. They have done a wonderful job taking the necessary safety precautions to keep the residents safe during COVID. The staff have been creative in coming up with solutions on how to best care for my brother's unique needs and transfers. They keep him safe. Generally, the staff are nice and caring people.

This was just a look/see visit. Very clean property, rooms are a nice size and things seem very well kept. I only spoke with [name removed] in sales and she was efficient and very friendly.

This is a very homey place. Quiet, neighborhood. The tour included the "cottages" where they are carefully monitored and receive excellent care. The patrons seem to be happy.

This is a different type of assisted living. It is more of an apartment or older hotel feeling which works very well for our loved one. Other living options available there. They could use more staff but do a good job overall. They are friendly and attentive. The rooms are spacious with a sliding glass door and very small patio which adds to the spacious feel. The bathrooms are a bit smaller and not as modern. A large walk in closet and another spacious closet provide ample storage. The facility is an older building located a few blocks from the Mission Inn in downtown Riverside which makes a nice walk. Located in a residential type neighborhood makes this feel more homey. Parking for visitors can be difficult at times. I have heard some residents complain about the food but seems to be fairly standard and no complaints on our end. The biggest issue is probably the slow elevators! If you are looking for a mid or lower priced facility, this is a good choice. I cannot compare the living here to other facilities. This is not a smaller more intimate setting so may not work as well for some or perhaps a more elderly person or those who need a more social environment. There is a variety of age groups here. They also have independent living. There are daily activities. Transportation to appointments or activities is provided and [name removed] is so helpful and accommodating to his passengers. After visiting several places we decided on The Grove and after some time feel we made the best choice for our loved one.

My wife & I toured several & after we finished up we feel Citadel was the favorite & right place for my parents when it’s time to make that move. [Name removed] was our tour guide & was very helpful & fun to be with.[name removed] our Senior Living Advisor [name removed] is great help to find the right community. Thanks! D&E.