Phoenix Senior Living

I'm happy with The Pearl. The facility is dedicated to memory care. Therefore it is not an adjunct to assisted living with shared resources. So I find that it's much more focused on the needs for memory care and is preferable. That's the thing like most about them is that they are 100% focused on memory care. The staff are very friendly and very approachable. They keep the facility clean. It has a nice secured courtyard that is accessible to the residents. They can walk outside anytime they want without having to be accompanied. I like the layout, which is a square, so they can walk the halls continuously, as people with dementia are apt to do. It has been a good experience.

I work with The Phoenix at Hammond and in the 10 years I have been in senior living I have never seen such a great team. The residents are so full of life and happy. I love the beautiful community and the people affiliated with it.

All the staff are friendly and helpful towards the residents here. I have already told family and friends about my experience and the community and how happy I am. There are days that the food is really good, and some days not so good. Overall, I think the food is acceptable. The food has improved since I have been here, and the community has held meetings to discuss the food with the residents. The management is outstanding here!

I toured Lakeview Estates and it was nice. Our tour guide, [name removed], she went above and beyond to provide information and communicate. She was a very very good communicator. We chose another community because Lakeview cost a little bit more and I didn't think it was worth more, although it was closer.

The location of the Bungalows is less than a mile away from our house, it's between my husbands work and where we live. I had parents in a nursing facility pretty close to there who did not qualify for assisted living, but this is my father-in-law who's there. When we started this search, we checked several different places in town. We were down between a couple places and the staff at The Bungalows was very kind. They were very kind, very helpful, and very informative with the whole process. [name removed], was accessible to me anytime I had questions and I did utilize that. I told [name removed] that my father-in-law is [age removed], but he's been used to taking care of his own business up until recently. He's very hard of hearing, but he wanted to be apart of them talking to him and allowing him to be apart of which room he chose and what he wanted. He really liked the respect of that. They took us to see several different rooms, we were looking at a 1 bedroom studio-type apartment and he chose where he wanted to be and he chose The Bungalows. He's been in Florida for 25 years and as we finally got his stuff back here, set his room up and his pictures on the wall - he hadn't been alone in a long time so it took him a while to adjust to that. We went over there one day and his was in the shower, while we waited in the living room. We started looking around, it looked and felt very homey, it had a very nice feel. It was clean, with my parents being in a nursing home it's a different scenario where you dread walking in to what you may find. Here, it's clean and there are no bad odors. Right off, he started getting involved in some of the activities. The first thing was toss bag baseball. He's traveled to a couple different areas in town to compete. We have a screen printing business so we made some shirts for the team and they very much enjoyed having those. We are in the middle of trying to find more activities. I'm unsure of if he's not watching his calendar, but we asked for one to be emailed to us so we could have it at home and remind him of what's coming up. With the food, he's not had much of a complaint. Overall he loves the lunches as they are the biggest meals of the day. Supper, not so much, but the hotdogs and lotter stuff he's fine with that. He does make sure to speak up when it comes to food and other times he doesn't, as he knows it can't be prefect. When he does speak up they have been very kind at accommodating him. He has a neighbor across the hall that he likes to sits with, they are both veterans so they have a lot to talk about, so he enjoys that. Sadly and joyfully it's been nice that I ended up finding out that one of my good friends from church's mother had just moved in down the hall. I was able to see her a couple times, which was nice because I hadn't seen them in a while. Her mother did pass unexpectedly, but I then found that another friends dad had just moved in last week. Coincidently in the same room as my other friend's mother, so that's been nice. To me, its a little exciting that my father-in-law is here, he has been away from Jonesboro for 25 years. He's missed out on a lot, but it's been exciting and a joy to have him back here with his grandsons and his great grandchildren, so that's been nice. My husband and one of my sons play instruments in the praise band at our church. For the first time, on Monday night, our church went over with instruments and singers and sang that night for the residents. It was very wonderful and heartwarming. I think they've planned to go back. They do have transportation and they do allow pets. We pick up my father-in-law for most of his appointments like his cardiologist because we need to hear what they say. Every 6 weeks he goes to an eye doctor which sometimes can take 2-3 hours. He is now riding the transportation bus for those visits and doing those by himself and that has worked out nicely, except for a time when he forgot his appointment time and got on the bus too early. We gave him a list of medications and phone numbers, so he wont forget, but it may be best for us to call the transportation service ourselves. We are just learning little things to make things better and easier for ourselves and for him. He actually had a 2-3 day stay in the hospital since he's been there, because he was missing his medication and his blood pressure rose. My husband just happened to visit and he was not able to understand his speech, so he took him to the emergency room. My husband was in contact with the nurse [name removed] before he went. This happened on a Sunday night, so she normally wouldn't have been there and although she was, I'm sure she was on her way out. She gladly came down to take his blood pressure and to take a look at her, and gave him some blood pressure medicine. Because we can't afford the extra care services, we've had to be more hands on with his medication. We were going to keep an eye on him, but we decided it was best to go back and get him and take him to the emergency room. I'm sure that I received some follow up calls from someone during that time, and I do think [name removed] the nurse was communicating with my husband and [name removed] was communicating with me. So, they did know when it was time for him to come back. Now, that Sunday night I'm unsure if anyone knew that he ended up going to the emergency room, but I could be wrong. He was having a little trouble getting used to the fact that most of the people may not be quite as alert. He's so used to being so independent at home, to now having people wake him up in the morning and take him down to breakfast, so he's working on that. We've explained to him that they'll be in and out to change the trash, or do his laundry, but they do knock before entering. It is funny listening to my father-in-law try to learn the names of the staff who come in and out of his room. The young man from APFM who helped me in the beginning: I would rate him very high. He was very nice and very kind.

I did not expect this type of building to be so beautiful and not see people who lived there to be so active and smiling. I think the people who lived there welcomed us like we been friends years before. [name removed] and [name removed] were so great. I like the options they have. We are back a second time to tour because their pricing changed. This is where my mom wants to be.

The facility was so welcoming. [name removed] helped us go through the facility and really helped us understand what to expect. I really enjoyed myself and now know what to bring back to my parents.

We have developed both friendships, and relationships with the staff. The staff is very concerned about the residents, and very hands-on with letting family know about any changes.

I was pleasantly surprised at how well I was treated while looking into this facility. The staff was very attentive and offered answers to all my questions. I would highly recommend to anyone that’s looking for a top notch facility. 10/10 from sales to the care the staff shows to all their residences.

The tour was really great. Can't wait to drop off mom! The girl that walked us through was super helpful and friendly. Same with the rest of the staff. Great vibe!

The staff and event coordinators are amazing here!

I brought my therapy dog here for a visit with the residents and the staff was so attentive and the residents were well taken care of. The garden is beautiful, and the rooms were spacious and clean. Would definitely recommend!

In reading a recent review specifically calling out the Executive Director with scorn and contempt I find ludicrous. My experience is quite the opposite. The Executive Director is always available and attentive. His door is always open, always has a smile on his face and is always approachable. As a matter of fact I see him out on occasion with residents he takes to lunch on his own dime. This does not sound like a man who does not care. Any BTW, carpets were recently all replaced with wood and in my opinion the food from day one has always been better than I ever imagined.

It's a really nice place. I like that it's not a huge place and my dad loves it there.

We love this place! Staff is very personable. This was the biggest square foot, 1 bedroom around her area. It just feels like family when you visit there. Also knowing they have a memory care unit if needed down the road was also a plus in our decision. [name removed] in the front office has been wonderful in mom's transition.

Very friendly, helpful and courteous staff. They take good care of all the residents. Good food and activities. They keep both the inside and outside of the facility very clean. Since I live out of town, the staff is always helpful whenever I call to see how my relative is doing. If there is ever an issue they call me immediately. I Definitely would recommend the bungalows at Riverchase.

The staff are friendly and supportive. The residence is very clean and the air smells fresh-not like air freshener! My aunt is very happy and content living here.

We chose the Bungalows based on the friendliness of the staff. Dad is a part of this community and participates in most of the activities. The staff works hard to get residents engaged and involved. We believe Dad is safe and loved at the Bungalows

I have found the staff very friendly and helpful. However, the changes in staffing and turnover is disturbing. I enjoy the cleanliness and new décor nice. Needed is more outside seating, perhaps a gazebo. Still need a library and auto front door!