Phoebe Ministries

From what I have seen, the staff is very caring. I like their philosophy with a religious slant. The staff is very friendly. This is no fault of the nurses and aides but they seem short staffed. She is not getting as much PT this time. Overall we are really happy with it. They are doing the best they can under the circumstances. I do not feel like they are able to care for her needs like getting a shower more than once per week and they do not have time to take her to the bathroom and it is a waiting game. Most of the meals are great and a couple I am not impressed with. The dining room is nice. The phone call I got this morning was short with the information, in a hurry to get off of the phone. Usually they are really nice with answering my questions. If I ask them to look into something, they do. We just had a meeting and it was very helpful. The nurse answers my questions.

The staff are very friendly and they are cooperative. They help when she needs it. One of the staff especially helps us and he is fun to be around. The social worker reached out when it was necessary. The floors were always clean. Some of the food was not that good. She had chicken parmesan and she did not like having it with ketchup and American cheese.

I'd recommend Phoebe Allentown, although the nurses are short handed.

Everybody is very friendly. It seems okay. It's very clean. There is a woman who they have sitting in the hall consistently all day. I am not getting any phone calls with updates. I have no idea what is going on.

Overall it's a good rehab. I have not had any communication. No phone call yet. Someone left her unattended in the bathroom.

I'd recommend Phoebe Berks Health Care Center.

So far we are very pleased with the facility. My mother has not voiced any complaints. My mother is enjoying the program they have her on. We are definitely pleased with the rehab therapy.

One of the RNs on the day shift is exceptional. My loved one likes having a private room and she likes the bathroom set up. The staff all communicate well. The nurses who care for her both communicate really well.

The staff and the facility itself have been wonderful. We feel very strongly that she is in the best facility possible. The communication between staff, nursing and family needs to be better. The staff are very friendly. The menu is lacking and my mom does not care for the food too much. I was told it would improve but hasn't. I tried it myself and was not impressed. There is not a variety of vegetarian options and they have the same menu every week. We've had a few hiccups and we're trying to work with them and hoping it improves.

At this point and pretty happy with it so far. So far the staff care looks pretty good. It will take more time to give an accurate evaluation. Everything looked spic and span.

The staff are good. They are so short staffed in the longterm side the nurses don't answer the call bell half the time. The food is okay.

A couple of the aides are very nice. The meals are good. They make the patients come to the gathering room and it gets very congested. Some people are loud. There are a couple that have not been too friendly. I wanted to ask one of the nurses on the night shift something and I had left a folder there and I asked my question and she was very abrupt. I was still speaking and she walked away. No one has reached out to me in terms of the plan for him especially with rehab the social worker had scheduled a meeting for us all to go over.

The staff was very helpful with my wife. The staff are very good. They know me by name and that feels good. I know the administrator there. When I was there one of the staff and I signed 30 pieces of paper and she made copies for me. The lobby looks clean. The meals are adequate. The staff record what she has for each meal and what she consumes. They are overly informative of this. They are so helpful. They are calling me with updates, too. The nurses are very sincere but it depends on who it is and the frame of mind they are in. Some are compassionate and some it is just a job.

I'd recommend Phoebe Berks to a loved one.

The place is real clean, it's real nice. He likes it there, he wishes he would've moved there years ago. The staff is pleasant. Any requests we've made they have been accommodating. They have rules and regulations like any place. They have a good program. The nurses are outstanding and knowledgeable. He does have some people that work there that have visited him from the other side where he lives, they believe in their job and are good people. He likes the food. I don't like the food vouchers, it's only good for one month, and it's pressure on the patients to stock pile in the fridge or eat more. I think it should roll over to the next month.

I'd recommend Phoebe Berks to a friend!

My loved one seems content. She has no complaints. She said the meals are good.

I would recommend the care at Phoebe Berks. My only criticisms would be it had taken two days to get prescription medications. And at times they seemed understaffed.

Like any other place, it can be slow to get assistance. The rehab is pretty good. The nurses were there when we needed them. Whenever I wanted to know something I would call the office.

The therapists do a great job. The nurses and staff do a good job too. The staff are very friendly. The facility is in good shape.