Phoebe Ministries

Everything was nice and good, but far from perfect. My loved one is improving in therapy. The nurses and aides are wonderful. The cleanliness is great.

Some of the coordination issues were a little lacking. The communication with the insurance to the family was a bit confusing, but my mother is fairly content there. The therapists are trying to work with her and doing what they can. The nursing care is top notch, and the nurses are excellent. The staff are friendly and helpful, but the response is not always immediate. My loved one is pleased by the staff, and it can be hard to please her. They do extra for her, and we appreciate this. The facility is very clean, and the maintenance is good outside and inside. My loved one is a tough cookie to please, and she likes the food. The communication is okay, but could be a little better with how the therapy is going. If we did not contact them, they would not contact us for updates. They are forthcoming when we contact them for information on how she is doing.

So far we are satisfied with the facility and her care she is receiving. The facility seems to be a little dark in terms of appearance; however, it is very clean. She seems to enjoy her meals. I have received one phone call since she has arrived. There is room for improvement here in terms of reaching out to me.

Everybody we have encountered have been friendly. I think it is like any healthcare place. It seems a little short staffed. When the patient has to go to the bathroom the help comes late. The therapists did a fine job today; we made progress. The nurses have been very kind with no complaints. At first, they wanted two people to help him to the bathroom and he does not understand and wants to go on his own. He just does not like how they have to get into bed, and he wants to do this by himself. I have not come in contact with the staff that much. We like [name removed]. I have no complaints about the cleanliness. My loved one loves the soup. He hardly eats anything at all. The communication is very good. [name removed] explained everything.

The care is very good there and they keep me updated with what is going on with her. They cooperate when I call in about her. They are very pleasant and she is doing well and is improving. She likes the PT staff. They were not checking on her as often as I wanted but it has improved. It's very clean. My mom says she enjoys the food. We like the the social worker.

I like the people. They take very good care of him. He is getting bathed. They put up with him and he was not real pleasant for a while and he is more adaptable with them now. I have seen improvement from the therapy. The nurses have been very helpful. He seems to enjoy the meals.

Rehab seems to be going well. My loved one is making progress in therapy. The nurses are very attentive. There was a issue trying to get in and settled and no one was helping to get them orientated and getting information. A bit of a bad start. When I'm there, they give information.

I do not think they helped to get to the bottom of what is going on with her. They were not quick enough to clue us in as family members with not eating. I understand they would not spoon feed her but there were indications that something was wrong. She is improving in therapy. They are all very receptive. I like one of the nurses. She says the food is bland. I like the social worker who is lovely. The director of wellness has been instrumental to help with balancing between my mother and father.

Everything was great. When my loved one would call for the nurse it would take too long to get help sometimes. I saw one of them just walk by his room when he rang the bell for help. It is very clean.

My loved one is getting good food and care. I am happy with him there. He likes the food. I like the unit secretary, she has been very helpful.

They seem to be taking good care of my loved one and the facility is clean.

They have a very homey environment, which is nice. The therapists did very well.

Things were mostly good, and I would recommend it. But there is a lot of miscommunication up there. The doctors don't communicate well with each other and they don't reach out to me enough. I am not too impressed with the therapy, either. The place my loved one was before was better.

Mom is doing the best she can there. She seems to have settled in though she would much rather be at home I think. The staff is very friendly and nice very helpful when needed. Mom seems to like the food she is gaining a little weight. Under the circumstances, it was the best choice for her and she is getting the care she needs and that is the most important thing.

Good location. Independent, but not really - no kitchens provided (only small fridge and microwave). All meals included. Only studio apartments.No garage. No way to charge electric car.

Overall, it was okay. We have had some issues in rehab, and not getting communication. Not clear on what their goals are. I have not been informed.

Our stay was fine.

There were issues and there was a lack of oversight and security. There was a lack of attention to detail. This is her third time there, and this time was not good.

I think everybody is friendly. The place seems to be up to date and nice. I don't think my wife has made too much headway yet in therapy with her walking, but the nurse there said they're taking her out and walking with her. It seems to be a nice place there.

It's an okay place to be to get rehab.