Parsons Group Inc

Nice, but not within my budget. Management was nice but aloof.

Really Nice both I & mom liked it but wasn't in the price range that my Advisor told me about.

liked very much. will return at some time

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the open floor plan as well as the different amenities they had for the residents. It was just not the right fit for us in the end decision.

My mom is still learning about living in a community, this is all new to her. The staff try to help her feel understand but it has been fine. She is now sitting by a woman who talks with her. Their are some items with her meal that are cold and at times she is surprised by flavors, being that she is unable to see. The residents are nice and helpful to one another. She gets invited and participates in what activities she can do.

You get like one room. I thought who could live in this small space? Everything was tiny. This was early on in our search and we were looking for people who were still living independently at home so we didn't want a lot of people in wheelchairs which Ainsley Courte had because it's assisted living. It was all about space and social activity for us then so this didn't fit our needs. Help bathing and help eating is all you get for the care cost. The people there are there to stay - they don't have cars, they don't go and come.

Parsons House is different than other facilities. The rooms are small, just a bedroom and bathroom. They have a large room where people gather. This is by design. Don’t stay in your room, get out and mingle. Not a bad idea, just not for me.

the smell from the carpet furniture, being our only complaint. they're definitely friendly. hard to say because the majority of their care is coming from my brothers and other services. constant turnover in chefs ...my Mom thinks it's a joke. They serve no southern or comfort cooking. I've only seen my parents decline since moving them into Parsons. This is also a byproduct of the hyperinflation in our country. They do not receive handouts

My loved one is a resident at Parsons House Preston Hollow. The social environment is positive and the staff is friendly and supportive, but they depend heavily on the Aides which can be short staffed. If a resident needs added attention or greater needs, it may be frustrating. They have regular social events that are nice for the residents. They invite family members and really make it special. The size and proximity of the activities and the dining area was a positive. A first floor apartment is a bonus. Communication and coordination of medical visits, medicine, and responsiveness was lacking. Very much driven by family. They use a 3rd party physician group and it's difficult to get timely answers with their message service, as well.

We picked this community, because Austin was less expensive than some places. They do well with the activities. They need to improve by adding faster help.

I toured Parsons House La Porte and it was a nice tour! The facility was very clean. The staff was polite. However, this facility wasn't our first choice.

My biggest complaint is the price we were told it would cost for my family member to live here. We let them know what we could afford and they said based on their abilities we could be a lower level of care ($300 per level of care up to level 7). That was not honored. Some office staff do not speak respectfully to the residents and border line harass them into compliance. Some of the staff are very sweet and obviously care. There is a huge turn over in staff which is not a good sign. One family left because their family member was harassed by staff to the point that family member didn’t want to go on. I’m looking for a new place. As long as you come with your wallet open and you don’t disagree with staff it’s well maintained and smells good and they do have activities.

I went on a tour here and they answered all of my questions. The price was good and I liked how they had the option to pay in advance. They had a list of activities and it looked clean but this building is at least 30 years old and It looks like it. It just wasn't a good fit.

Toured on Friday, 8/22. Nice place, more expensive than Bethesda Gardens. Only has 2 care professionals on duty at one time. Not sure if they can handle care of 40 residents. Dining staff separate from care staff so that may help. Clean facility.

smaller with good reviews; I like this one***

Not in the best neighborhood

Spoke with director. Small and intimate. Rooms are odd. Security may be an issue.

My parent is at Parson's House and we have repeatedly had issues in care. He feels the staff is unfriendly, so won't reach out if he is feeling bad. They save expenses by hiring a staff that is not proactive, knowledgeable, or interested in caring. There is no nurse onsite, and the "medical" staff are not trained RNs, LVNs or MOAs, so they don't have the expertise to handle anything other than dispensing prescriptions or calling an ambulance. Cleanliness is also an issue. Common areas aren't kept clean, and housekeeping in rooms is not kept up well. I've never seen the staff use the hand sanitizers when moving from room to room, even during this past outbreak of the flu. While it's a smaller community, which is great for a resident that needs minimal care, I doubt my parent will be able to age in place. As his care level rises, there just isn't the training or the expertise here to provide for a resident that needs medical care beyond simple dosing.

Parsons House did not impress me at all. You walked in and if felt like a nursing home pretty much. There's no central AC, so it was stuffy. Everything was an add-on. Their base price seemed cheaper at the beginning, but then every little thing was an add-on.

the activities were pretty good within the constraints they had to follow, they had a really nice activities director. In the beginning the meals were fantastic, but then they fired their head chef and the meals quickly declined after. There was a serious incident that happened with our loved one and the care staff team did not handle it well.