Parsons Group Inc

I am happy with Parsons House so far. I haven't had any major complaints. I would give them a four and a half, pretty close to a five.

At Parsons House Preston Hollow I am pleased with the overall condition and appearance of the facility. The general attitude of the staff has been really good. There have been a few hiccups of staff forgetting some things but that is to be expected some. Overall the experience has been good.

I think they do a very good job at Parsons House, they really helped us out in our time of need. We had a very limited amount of time to conduct our search in, and the staff here really went out of their way helping us through the process and getting our loved one settled in quickly. I also appreciate that they were willing to start us off on a short term trial basis! The facility itself is well kept and clean, and they seem to be doing an excellent job looking after their residents.

Mother truly thrived during her time at Parson House Austin. She made new friends and participated in many of the wealth of activities offered. She (and we) thought the food was especially good, and the kitchen staff worked hard to meet her special dietary needs. The entire staff was friendly and hard-working. Parson House was a blessing.

Our friend has just moved in so we have little first-hand experience yet. However, Jessica, the marketing director, was very knowledgeable and friendly. Residents seem happy and many of them spontaneously greeted and welcomed us. So we have high hopes of our friend being happy and well cared for.

My parents chose here primarily because of the staff and the proximity to their home. To be honest, in the beginning things were very good, but then for about 2 weeks we had an issue with two employees that were dropping the ball on insurance stuff and doctor's appointments. Those employees were terminated and we've come full circle. The problem has been resolved and we haven't had any more issues which is why I'd be comfortable recommending Parsons House.

The staff is courteous. There are plenty of activities. When I checked it had the lowest price of any facility in Austin. The sales representative is courteous kind and willing to help out prospective residence with financial planning. The meals tend to be too spicy are too salty but they are good and tasty. The maintenance staff might be over extended. Overall Parson's house is a great place to live for my mother.

There is a good mix of ages and genders. The med techs are really kind and the rooms are little apartments that you can really personalize. My loved one is always complaining about the food

l Parsons has been accommodating to my parents needs. My Mom has sweet comments about the staff and is getting comfortable enough to have made some lady friends with the residents, she has warmed up to playing cards and dominoes with a few of them. Kelly has been personable and helpful also.

We are overall very satisfied with Parsons House-the best aspect is the employees are very sweet and caring, they have worked there for many years. The food is healthy cooked without a lot of salt and sugar but isn't the most tasty. My dad enjoys the activities. They drive him to appointments which is a huge help. I feel he is on good hands there which gives me peace of mind. It is also affordable for low income folks.

Overall, a very professional organization with good service and care. Downside; food, as usual, very bland. [name removed] hates the food and is disappointed in lack of responsiveness for anything out of the ordinary. I would recommend Parsons House Preston Hollow to others.

I would recommend them. The staff are very caring. Probably the biggest problem that we've had is medication management. With the pharmacy that they use, our loved one's medications are more expensive than they were at the pharmacy we used previously. And when medications change, they require paperwork from the doctor. Sometimes the doctors are not very responsive, and while that's not Parson's fault, changes don't happen as quickly as they need to because of the paperwork aspect. Upper management has had some turnover as well, which was concerning at first. But in some cases, the replacements have been better than the people who were there to start with. I will say it's a smaller place, so the residents don't get lost. It's private. It's in a great location that feels like it's in the country, with lots of trees all around. My love done doesn't care for the food, but she can be kind of picky. They do have quite a lot of activities going on every week.

I love that this community is family-owned and some of the staff have been there either since the beginning or shortly after. There doesn't seem to be the turnover that there is some other places. The beauty shop and movie theater are great, and I like the family dining room they have for when their residents "have company." I met the Exec Director who was very nice. The marketing director did not use high pressure but tried to show how they are like a family, and it really seems like it is. I saw residents gathered to watch TV, play games, talk, etc. Everyone known everyone's names. It is Christ-centered which is a plus. Things I didn't like were the floor plans are all studios. Some division between living and bedroom, even if just a short wall, would make it feel less like a hospital room or hotel room. They seemed fairly small, even the large and deluxe rooms because they are studios. Bathrooms were nice. Cable and phone are not included. The outdoor area I saw in back was a gazebo and some gardening areas. No courtyards in the middle for residents to sit an enjoy outside their rooms. What this lacked in shiny, new decor, it made up for in warmth. My tour guide seemed genuine, and not just like she was trying to sell me a room. I just wish it was closer to where I live. And I wish the cost was a little less.

We chose Parsons House Independent and Assisted Living because my parents had a friend who lived here, so they felt more comfortable. Everybody was very friendly here. It is an older facility that is a little bit run down. Because it is an older building, the elevators aren't very great, so anyone who is afraid of elevators or is not very mobile probably would not like it here. The facility also does not really have an outdoor space, they have a nice front porch but that is it. They do have a little cage with finches in it, so if you are into birds you can sit there and watch them. Overall, I would recommend.

It is a fantastic place but there was a lack of communication. It seemed like they would wait for last minute to notify us of when she would run out of medications and when she was moving out. The caregivers were fantastic. My mother was well taken care of her. I chose this community because of its location being close to our family. I would absolutely recommend this community to other families.

There was frequent turnover of the staff and lack of communication between staff members from shift to shift. This made it difficult on the residents and the family members. We chose this community because the location is close to my house, I know some of the other resident, it was diverse, and I liked the different amenities that they offered. Also, it was clean and the halls were very pretty.

Attended a VA benefits presentation. Very nice folks at Parsons to host. Bookmarked for future.

Loved it. My sister in law is only 60, but needs to be in assisted for her meds. The Independent and Assisted is totally mingled, so I think the chances of people being closer to her age are greater than in just an Assisted facility. Sooooo many activities going on. Think she could be happy there. Not a great location from where I live and need to see if we can make the numbers work. Met the owner and love that it's family owned!

My mom enjoyed her visit very much. The 1 bedroom deluxe was her favorite floor plan. The staff and the residents were friendly and everyone appeared happy. We would still like to see a few more so we have places to compare.

The staff care at this place has been excellent, they are always attentive to my mothers needs and stay in good communication with me about her care. She has had no complaints about the meals and enjoys participating in activities from time to time with the other residents. Overall we are very pleased and would recommend it to anyone interested.