Parallel Management Group

Sorry this was a disaster and if I had to do it again it would be somewhere else. This place did not look in on the patient as advertised. Place is clean and seemed to have activities. This was an entirely a bad fit

They tack on charges that not legitimate.

Started off good. Have had several changes in management and is now less than stellar. Our loved one had fallen and we were never notified, taken to the hospital and was never told. Was sick with Covid and family was never advised. Need I say more? Zero communication with family members. We have been given numerous phone numbers to the facility that no one EVER answers. So if you want to check on your loved one, good luck. With prior management there were activities for the residents. That seems to have gone by the wayside. Now all the residents just sit in a common area and do nothing all day long, day after day. The one good thing I can say is that they have a good cook and the food seems to be decent. I would highly discourage anyone from sending their loved one to this facility.

My mom has been residing here since [date removed]. Since then a new director took over, many staff members have turned over and our overall experience has declined. There seems to be nothing in place to keep track of when clients get showered, the last time laundry has been done or clothes or sheets have been changed. I bit my tongue for months waiting for improvements. Everytime I visit, I have to clean her room. I had to use a magic eraser to scrub the e sink and toilet. My mom has a toilet raiser due yo a knee surgery and I had to remove it to scrub it in the shower. There were 20+ plastic cups, dust bunnies, shoes, sock etc under her bed. Her medicine cabinet is rusted out. One day I found the ceramic lid to her toilet tank shattered in glass pieces all over her bathroom and three out of four light bulbs dead in her vanity. They replaced the lid with one that doesn’t even fit the tank properly. I also noticed that my mom’s clothes were getting changed and she never had dirty laundry.

My loved one was previously a resident at Brookdale Battle Creek. The overall experience was terrible. The cleanliness and friendliness is not good. The staff and quality of care are not good, either. Animals in the zoo are treated more humane than the residents at the Brookdale Battle Creek facility. I would never recommend this facility to others.

I would tell other families looking into Vibrant Life Superior Township to talk to the current residents and/or their family there currently before committing. They really need to improve on intake assessment and care planning. Engaging with residents and/or family were wholly inadequate. Based off of our experience, I would not recommend Vibrant life to others.

We had a negative experience with Brookdale. After 6 months of being there they found bedbugs in her room. They tried to blame it on my mother in law. The food was not good. Cold oatmeal in the morning. Plus much more. When we moved her out my daughter the POA emailed the director of the faculty multiple times telling them to send her a final bill. The months later they threatened to place late fees on the final bill. My daughter had proof of the emails. And she also verbally had asked for the final bill. It's been paid and we haven't heard anything from them since. We have moved her to another facility and that has been wonderful.

My husband went to Brookfield when I coul no longer handle him at home. He had Alzheimers. The Covid pandemic had just started and I was not Allowed to see him. The first time I could, it was behind a glass door. I saw a very clear black and blue hand print on his upper arm. When I told staff I was told [name removed] did not want to take a shower and they would look into it. I never heard any more. Staff continued to try to give him a shower until one day he lashed out and bit a caregiver. He was then sent to the psych ward by ambulance for 2 weeks for observation. When returned to Brookfield, [name removed] went into someone’s room and took a banana. He was sent back to psych ward and we were told he could no longer come back to Brookdale. We found him another place and never had any trouble there. I was current with my monthly payments and was all paid up by the 1st of the month. Several weeks later. I was told I needed to pay $[removed]for the months activity fee. This was something new they just started. I said activity fee was never in my contract and Bill was long gone from Brookdale. After going around and around I finally called Ombudsman and they handled the case I could NEVER recommend Brookdale to anyone. The administrator is in my opinion, very ridged and hard to deal with. The staff is not trained well My husband has been dead now for 1 year. Doing this review has brought up memories of these and many more things that happened. It has been upsetting for me to remember it I hope it will be helpful to you and others seeking a good place Brookdale is NOT one of them

We toured with Brookdale Delta and there were many things that we did not like that we saw. The rooms were small with very little accommodations to have visitors or family. We also only saw one staff member while we were walking around. This facility is a lot more expensive and they have a large one-time community fee to pay up front.

Don't bother.. The women that run the place are awful!!! They never watched my loved one, who was in the hospital more times than she was there.

Place was poorly ran and cleanliness was an issue.

My mother was here for four years. The facility changed owners after two years and services deteriorated significantly under the new owner. Residents are routinely medicated with Risperadol, an anti-psychotic medication that acts as a strong sedative so most residents were hanging out of wheelchairs. Apparently, it is easier to take of people who are almost unconscious--but such strong medications do result in MANY residents falling and hurting themselves. Moreover, this medication is not approved for dementia patients. When we found out that my mother was being given this medication, we stopped it immediately. Care of residents is deplorable. My mother would not be taken to the toilet for many hours on end, so she would end up sitting in wet or soiled adult diaper. So inhumane! I cannot blame the nurses aids b/c they were understaffed and were paid minimum wage. I could provide so many more examples but suffice it to say that THE BLAME FOR THIS DEPLORABLE CARE LIES ENTIRELY WITH THE OWNER .

This was the wrong place for my mother. First, they said stay away for 7-10 days. Said they would adjust her Medicine, never happened. Said they would use foam boots at night for sore on her heel, never happened. After a week, she had no clean clothes. Said she needed a hospital bed after one week, never happened. But after 10-11 days, she fell/rolled out of bed and broke her hip. And as they waited for the ambulance at 4:00AM, they supposedly got her dressed so she would look good with broken bones in the hospital. On the day before she fell out of bed, she was sitting with other patients in the living room in pants and a camisole, cold. No clean clothes. In fact, they only found her clothes today (Friday), 6 days without clothes. My mom didn't need them anyway, since she was in the hospital, and today went into hospice. So no, it didn't work out very well.

My dad fell and hurt himself. They took him to the ER and they called to tell me he had fallen. The facility did not even call me to tell me what had happened. I confronted the manager and she said she called my son and I looked at his phone and they did not call. Anytime I went here they never wore masks. My dad was not happy here and so I moved him into a new facility. I asked them to pack his belongings so I could pick it up and she said she would call when it was ready. By Thursday I had no call so we drove by and all of his stuff was in boxes covered in snow in the front yard. Half of the clothes were not even his and no valuables were given back. I would never recommend to anyone.

Looks nice from the outside, new construction, nice setting... But poorly ran. Inadequate staff, poor communication. Mental health went downhill and massive weight gain. No excersise, activities or outings provided. Suppose to have med management, light house keeping and laundry... Didn't happen. Can't stress enough the lack of communication.

Setting is very impressive. Daily menus are nutritionally void and staffing is always a serious concern.

Setting is nice. Meals are not to dietary standards and they are frequently short staffed. Will be moving our loved one due to these issues.

i have read the reviews that are posted and it really makes me angry. I am sure that most people have a great experience, however, there are some that do not . My aunt had an accident in the middle of the night and they charged her an ADDITIONAL $50 to clean her up. So your telling me if she didnt have it they would of left her like that all night? I understand their are various packages that people are under, but I am pretty sure that common human decency should trump whatever package someone has. They also threatened her that if she didn’t stop pushing her call button- they were going to charge her for that too. The claim is they are about their residents, but it appears to me it’s more about how much money they can get out of someone.

My family had our dad here, with Alzheimer's disease, for two months in 2017. In that time he declined significantly in health. While there he had a fall which resulted in stitches and no staff member witnessed it and nobody knew how long he was on the floor before helping him. For his safety we approved medication for him to keep him safe at night. The staff never followed through with medicine for his sun downers at night. The staff was unable to bathe him and he went weeks without proper hygiene. We, the family shaved him, cut his hair and clipped his nails. He began isolating in his room, sleeping a lot, and lost his appetite. It was alleged he got physically aggressive with another patient, again, no staff member witnessed the incident. The home ambulanced him for a psychiatric evaluation. The hospital declined to keep him as he has late stage Alzheimer's with behavioral issues. The hospital discharged him without any prescription for mood or behavior. Crystal creek communicated to us that we needed to hire a one on one care giver for him to return to the facility. We were told his care was all inclusive. The same day he was released from the hospital Crystal Creek wrote an order to have a second psychiatric evaluation done at a different hospital. They did not communicate with us about this. We visited dad the day he returned from the hospital and the staff told us. We got a call the ambulance picked him up at 9:15 pm that same day. We met with the ER staff, they were not aware that he was evaluated the night before or that dad was injected with Haldol, yet they were to evaluate his psychiatric well being. Dad's son met with Crystal Creek the day after his admission to the second hospital and they assured him dad could return, without us hiring the one on one care giver, and he would be placed in a different building. Dad was diagnosed with a urinary track infection (while at Crystal Creek dad used very few of the adult diapers we supplied)and had to stay in the hospital until it cleared up. Crystal Creek and the hospital set a date for his return to the home. The hospital discharge report stated dad had late stage Alzheimer's with behavioral issues and no medication for his behavior was prescribed. On the day of his anticipated return, dad's son went to the home to pick up clothing and shoes, while there he was told the owner would not accept dad back at the home. We had to find another placement for dad. The second hospital agreed to keep him until we did. Dad spent seventeen nights in a hospital while Crystal Creek led us to believe he could return. Crystal Creek failed to provide adequate care for our dad, they did not communicate directly about his care, they did not coordinate his care plans with the employees and they put him at significant risk. They evaluated him prior to his admission, but demonstrated a lack of knowledge about caring for an Alzheimer's patient. They disrespected him and us his family. They demonstrated a total lack of compassion for him and for us. Upon admission to Crystal Creek dad could walk unassisted, use the bathroom with cues, socialize, sustain an appetite, and participate in activities. As mentioned at the start, dad's health has significantly declined since two months at Crystal Creek, he now is receiving hospice care.

Not a good place for your loved one lots of false advertising. Home cooked meals I don't think so. They would be lucky if it was hot. Had alot of problems with the LPN at the facility. Don't trust her tried to befriend my mother. Kept trying to explain to my mom she is not your friend that this is a business relationship. Had a lot of experiences with the residents and confrontations between them and staff was never around. My father somehow got ahold of a fire extinguisher and sprayed a large area of the facility. They then recommend he go to a facility to be reevaluated for 5-7 days. That turned into 16 days on his discharge date they informed my mother he could not return. The social worker tried numerous times to contact them that day and they would not return her phone calls. For the two weeks both Brian and Celeste assured my mom he was welcome to return. Now they informed her she has been to pay the additional 30 days for her notice that is stated in the contract she signed. Take some good advice and find a more reputable assisted living facility.