Parallel Management Group

I haven't been overly impressed with Sterling House so far, there is a lot I would like to see them improve. The staff are friendly for the most part, but there are a few employees who are not so friendly. They also just feel understaffed in general, so response times and meal service can be slow. The meals themselves are hit or miss in terms of quality and nutrition, and since they are prepared in the facility next door and then brought over Mom said she and the other residents feel like they are getting the leftovers. Mom also has not been able to get the range of therapy that she thought she could.

Too small for Mom. She would be bored within a day. A nice place, though.

The memory care unit did not have enough help also because the memory unit was so large residence will get lost and could not be found for long periods of time. I believe for the car take care could have been better. I ended up moving my loveone because it was not a good fit for the price I was paying.

It would be an ok place for a family member that can care for themselves independently. But not recommended if family member requires assistance.

Make sure that the accommodations that you need are definitely available.

I would never choose this place again.

Most people are there for dementia and cognitive issues. My father in law has all his mental faculties but no physical mobility. Staff is pleasant but usually not enough people to care for all the residents. My father in law has to wait hours to get cleaned up with bathroom issues.

The employees are all very nice, but they don't have enough staff to care for the residents are they should be care for. Every time I go to visit, my mom has grease hair and she stinks. I have to brush her teeth and her partial, as it always has food in it. I also like that they have exercise classes for them

I toured this community. The staff was not friendly. It was fairly clean, but the facility itself seemed dark and dingy. I wouldn't recommend them to friends and family.

I did not like this community and this was an immediate no. It just did not seem to be run well and the vibe and environment was not something that I was looking for. I set up the tours online and then when I got there they had no idea that I was coming in for a tour and this kind of threw me off.

The community is good for independent or more assisted living care. I don't feel the community can provide skilled care due to staffing and training. If your loved one is independent I would recommend this community.

I toured Brookdale while helping a friend find a place. I felt that the community was too massive and too institutional. I knew that it just would not be a good fit for my friend, so we continued looking at other communities.

Every time i would go to visit my loved one they were always dirty. I bought my loved one a toothbrush and i saw that they didn't even open it. During the day when managers were around the staff would be trying to take care of the residents, but when the managers weren't there at night they would just sit around and be on their phones and watching television. There is a porch outside and it's always kept dirty.

The facility isn't as updated as others that we visited. They weren't expecting us even though we had an appointment. We viewed a room that was available and it had a terrible odor. We also didn't see much interaction between the residents and staff. Kelly was our tour guide and provided us an information packet. She was very friendly.

We removed our brother after only two weeks because the care he needed was not seen or experienced.

Their staff are not well eqipped to de-escalate memory care patients with anger and frustration issues. The activities are general and maybe not as well thought out and accessible for all of the memory care patients. If someone has a loved one who is very low maintenance and is content to sit and doesn't need much then the care is probably fine, the cleanliness, the food, the care, but if there is much beyond that and you need something a little more, I don't think they can handle it. There is also the possibility that if your loved one needs more care, they will hire an agency and not tell you.

I have been very unhappy with my experience at Brookdale. This facility, in my opinion, is not trained to take care of dementia patients. You have to talk to dementia patients differently, you cannot tell them they know better because if they did they wouldn't be where they are, you dont argue with them, they don't know the difference, you have to have patience. I am moving my husband within the next few weeks. The caregivers are expected to do too many different jobs therefore cannot take proper care of the residences. My husband needs completed care, he cannot walk, talk, (he is in a lift that needs two people to put him in it) and last night it took two aids almost an hour to toilet him and get him down to supper, The facility was short staffed last night which is the norm, therefore other residents not getting the help needed. I could go on and on but enough said. Thank You

Just disgusting! The owner has zero knowledge in senior living let alone in care. He doesn’t spend the money necessary to have a happy and thriving community. He hired a new management company and they are awful. They’re the most condescending, uncaring, and unapproachable group I’ve ever dealt with. It’s not surprising because the owner is the exact same way. Don’t waste your time even touring this community.

Our experience was awful. The administration was rude, turnover in staffing was horrible. There was no value to their care. Their whole front office staffing changed with in a month of our family member moving in. You couldn't get a hold of anyone at the facility after 5:00pm. Our family member laid in bed for 2 day not eating or drinking. All of her food trays were still next to her bedside. Was very gravely when we found her. She had an uti that had gone septic. No notification that she wasn't doing well.

My mother was here for 2 years. The first year was good, the second terrible. They have major staffing issues with several license violations due to the issue. My mother was assaulted by a staff member and that is currently under investigation, it was often times filthy, residents are left unattended and neglected due to staffing shortages. The employees lack training and there are no protocols in place for emergencies or incidents that occur. Most of the staff sit in the office on their phones while residents sit in the living room looking at each other. I would never recommend this place to anyone!! Don’t take my word for it, go on the Lara licensing website and see for yourself! I wish I could have removed all the residents when I moved my mom!!