Pacifica Senior Living

It's very boring. No activities. Also, there isn't good medical care and follow up. The facility seems overwhelmed. No stimulation. The rooms are large and there's privacy but very isolating. say the facility has room for improvement. There is a great staff member that helps as an aide in the memory care but she is busy and can't spend one on one much with anyone

My mother hates the place and it has gone downhill in management, food, care. I have reported them to the state. Would not recommend Pacifica to anyone. Management is awful!

We had great hope and desire for the Meridian to be the long term answer to our Dads Assisted Living Requirements. A set of requirements that had been documented and reviewed by the Meridian Director, Business Manager, Marketing Team, and the Nursing Director. We choose the Meridian after three different visits. However it became very clear within the first few weeks of our father moving into the facility that they had just recently undergone a major staffing turnover. All the folks we met with are now gone - the new leadership team is woefully inadequate to run the large facility. They are routinely short staffed by at least 3 or 4 folks per day. This led to a significant lack of quality care and support. In the current state of operations - I don’t think the Meridian should be accepting AL or MC Patients

They took away food services, a staff member being there 24/7, Emergency Call buttons were removed. Direct TV which was part of our rent was removed. We no longer have access to our balcony or being below them because the structures were condemned by city code enforcement. There are tree roots in our toilet lines which causes clogs all the time.I would not recommend this place to anyone anymore.

Well code enforcement has been in there and has condemned the balconies. I haven't had heat for four months during the winter. Of course they don't clean the cobwebs or spiderwebs in the doorways. We lose power often they shut off the water often I wouldn't recommend this place.

We moved my mom out after one month. It was a terrible experience for her. The staff didn't attend to the memory care residents. There were very confused and agitated people entering her room and it wasn't kept clean. Overall a very upsetting experience

It looks clean on the surface and to me the staff were all smiles, but they didn't treat my mom well at all. Pacifica Senior Living was the worst. When I picked up my mom for there, she smelled of urine, very soiled diaper, and her clothes were dirty. I cleaned her up and took her straight to the emergency room. She was suffering from dehydration and had a UTI.

My parents have been at SVS since [Date Removed]. Nothing that they said has held true. There are no activities as promised. When I was shown the apartments there were so many great deals they were offering then when it. Amen to sign they disappeared. They could careless who is where as long as they get paid. Getting in contact with them was hard and not what you would expect for paying the money that you do. They did not tell us that the employee smoking area is right beside them which is also right beside a covered caged patio with screaming night and day. The food is blah and again activities are minimal. Pass this one by and save yourself the money and headache as moving out will be closer than you anticipate.

The facility was great when I moved my parents there however in the last year it has been declining and got so bad that I moved them out almost two months ago. The service in the restaurant was horrible due to staff shortage. The food was always cold and often they would wait over 30 minutes for food. There was severe water damage early in the year destroying the hallway to the entrance to the elevators. There is very strong toxic fumes coming from it and the residents have to pass everyday just to get inside the elevators which I find indefensible to allow the residents to breath in those toxic fumes everyday!! The last straw was when I called the lobby to see if someone could help me get my stepfather off the floor because he had fallen and I was not able to get him up without assistance. They informed me that they could not help because he was in independent living apartments. That is awful!!

There was a room next to my dad's apartment that had the door sealed and an official condemned notice on it. They serve 2 meals a day (no breakfast) and the menu was never what they served. They sued me when dad moved - we were charged wrong 4 times and got it corrected. Then the corporate office said we owed it still. I couldn't get any documentation from the Pacifica because the women who had handled that were no longer there. Three of them successfully sued the corporation for wrongful dismissal. I know two families who are suing because of lack of care and overcharging. The residents aren't happy and quickly tell you they feel trapped by income. And the doctor running skilled nursing was so incompetent my father was rushed to the ER not 3 hours after the doctor saw him and said everything was great!! Dad was in ICU for several weeks. It looks shabby. There are ceiling tiles that fell in from water damage that never got fixed. One of the elevators was out of service the entire time dad was there. They cannot keep cna's or nurses. They told us we had to use their prescription service. Dad's meds were so messed up. He had so many left over he'd never been given. It took me going to his doctors to straighten out what their NP had done. And the women in charge of his medicine didn't give it to him half the time. I had to go over twice a day to make sure he got at least that correct. I never took legal action against Pacifica because their lawyer was clear that if I did, they'd bring other charges against me and my father. He was so depressed there his health declined further. Now, he's doing great!

First, I was told that we could move in with no charges for the end of February which happened to be just two days but when I got the charges, they were charged, plus the entire bill had multiple mistakes. When I tried to speak to [name removed] in the billing department all I could do was leave voicemails and never could get her directly on the phone. I did send email with all the charged mistakes and I'm still waiting to hear back and I have been waiting to talk to them about the billing since the beginning of March. Secondly, when my dad and stepmom were moved in, they did not organize to get their prescriptions for at least a week. This caused my father to have to go into the hospital because he wasn't able to urinate. The nurse Jacquie while she's very nice, I think she's the only nurse for the whole facility , and she is not there on the weekends. There is no nursing care at all in the evenings or on weekends. Also the directors offered to move my father and stepmother into a two bedroom at no additional charge since the one bedroom was way too small for them and my father couldn't get through the door with his walker to go to the bathroom . It took about two months after they said it would only be a week to move them. The facility, especially Carl one of the directors, had offered to move them at no charge when it came time I ended up paying about $2000 to outside Movers and the facility charged me $500 for the move, which still to this day I don't know why. My father right now is on hospice and for three days now, the nurse told my father they would move his bed from a bedroom into the living room so he can be with his wife and his big TV and I'm still waiting for that to happen. Everything seems to take a long time and it's really impossible to get anyone on the phone.

My brother was left in his own urine. Bed soaked with urine. List weight, due to lack of food. Very bad experience. But a place for mom was excellent. They oversold their ability to handle my brother. Families should take a look at everything to ensure they can get what they need.

Look elsewhere for memory care. Low-skilled, caring, under-supported staff, with leaders that avoid accountability (Front-desk staff are amazing though). You've been warned. Just try and call them after 5pm on a weekend or 6pm on a weekday and see how often you can get someone- for anything.

Extremely poor & overwhelming for anyone to gave to be put in & thru!! Absolutely so filthy I've only unpacked a very few things I knew where to find. The rest I refuse to expose to this filth to use !! The young gal who is the "1" & only one at this whole place has told me so many times they don't supply her with the cleaning supplies she needs & that there is absolutely no way she can do this all by herself. I went & bought her several things to clean some here & then I said forget it a the whole place from the ceiling, walls floors etc need cleaning. I just notices some of the floor is separating yesterday too but haven't told them yet. They won't fix it anyway!! It's a 1 with almost No friendliness. The 2 maintenance guys are mostly friendly & very leery to say anything for fear of retaliation. 1 of the 2 just had enough & quit last week. They don't give them hardly anything to do any repairs either !! I've had a broken toilet seat for 3 weeks now & they can't seem to come get it fixed. Least my 2nd bathroom has one that's O.K. for right now!! I don't use their quality of care as I am independent. Have heard several complaining about it though. I refuse to eat in the dining room after listening to what others have told me & that the cooks are filthy & more are needed to do the job. Plus they way way too much for meals here !! As far as activities I'm Not interested in anything they have aside from the fact the few that do attend need to be totally helped from what I've heard. I don't mix in with the folks that are there for partial nor total help as they are paying for it & this place needs to be there to help them .. not me helping them !! My rating of this place is a total - - - - - 100 & No plus to it !! The water pressure is so low it hardly comes out & absolutely none of it is Hot !! It's a total loss !! The independent area I'm in might be 1/4 full if that even !! Very sad !!

If you care about your loved one, do not take them to Pacifica. Our Mom went 21 hours without food or water in this facility. The staff was not properly trained for her care as she required. There was broken glass in the hallway for more than 5 weeks without being cleaned up, even though I brought it to their attention. Communication was terrible with both administrator [name removed] and director of nursing [name removed]. We trusted them and signed up for Hospice, and that reduced the amount of care the facility provided but of course not the fees. The shared laundry rooms were filthy and always had one machine out of order. On top of that Mom was turned into a collection agency after they could not keep her safe and we moved her out. We never received a bill and were shocked to get a letter from the collection agency for the days she did not even live there. Look elsewhere, this is not where I would send my worst enemy.

This location was built MANY years ago as a premier location for seniors in Brevard County, with a wonderful dining experience and access to transportation. It has now been bought out by a California conglomerate that wants to gradually remove all amenities for seniors. I now have to move my Mom after only two years, because of Lenox’s removal of the services that were guaranteed in her lease. Steer clear of this place for an elderly parent!

My mother lived here for almost a year. Understaffed, poorly managed in the office. Bookkeeper messed up our insurance billing so bad it took months to get straight, it was awful. Very stressful and no apology. I would not put a relative or friend here.

They need to accept, as well acknowledge their responsibility to their Seniors at Sun City Garden's, SENIOR community Foundation.

My parents moved here in July 2023 and in the beginning things were decent. Food was good, activities and services were all positive. That lasted about two months and things have gone downhill since. Massive staff turnovers. The Chef left, the menu options are minimized, they are constantly out of food options and residents are not given alternatives. Not offered a lot of fresh fruits and veggies at all. The housekeeping service is minimal, they will vacuum and wipe down the bathroom. Turn over in that areas also means there have been weeks they don't show. Also, pay for laundry and that hasn't always been done. In the recent couple months, the bathroom toilet runs constantly, they said they fixed once but still has issues. Currently having issues with no hot water and a pipe bursting causing flooding. These would all be easier issues to handle but they do not communicate with residents. If you want to know you have to ask the front desk, calls to exec dir no response

My friend lives in the independent living tower here and tells me that the elevators stop functioning often, new ones are promised by management, but never are installed. Heating has ceased in several apartments, the whole tenth floor at one time in the very recent past. Space heaters are provided, but do not adequately heat living spaces. Additional television channels have been promised after the public station KOCE was arbitrarily removed. The standard reply from management is that they are "waiting for a part". The "part" never comes. Also, an elderly black resident was told she could not enter the dining room with her motorized wheel chair when other walkers and manual wheelchairs are permitted. Said tenant has moved elsewhere. Been told others are planning that, too. Me, I would not live here. Been told Pacifica has a bad rating with Better Business Bureau.