Pacifica Senior Living

I have multiple friends that live here and since the new management there is NO Transportation to speak of. The bus does not run and even if it did it has no wheelchair lift. Residents are instructed to call ride service and pay for it themselves! Their advertisements say transportation is provided and complimentary. People in this type of community clearly need transportation to medical appointments. Budgets are planned on it. This change is definitely contrary to their current website!

-0 on all!! 1 ).... This place was a total disgrace to say the least & they did Not even clean as they promised before I moved in !! I had I believe it was 6 weeks before I moved in & was a dirty mess !! I didn't feel at all welcome when moving in when I had problems & went & told them nothing got done & was told the gal who hired me was no longer there either !! 2) .... It was Not clean as promised. I should have gone back over 2 days before my move in & checked but was packing & busy aside from the fact they kept promising me sll would be cleaned. The gal quit I was told just before I did move in. The refrigerator really needed cleaning as dirty inside & door shelves a real mess, kitchen & both bathroom sinks were dirty, washing machine had gunk all around top when lifting the lid, dryer still very full of lint, floors were dirty & things stuck on floor, master bath toilet dirty & ants all over the floor there & in the kitchen floor, stripping between carpet & tole floor in each doorway had gunk coming out from under it, refrigerator leaked water from somewhere yet Didn't have an ice maker in it, kitchen faucet had to be screwed down as moved around, & none of the carpets were cleaned !! I called the fire dept. "2" as leaking natural gas at cooking stove & they advised me to Not use the cooking stove at all so had to buy an electric skillet to cook my meals or go out & eat !! 3) .... New girl often at desk when I paid rent & not very friendly, management would hardly even acknowledge you. 4) .... I can't speak about quality of care as didn't need that area !! 5) .... Administrative Staff avoided you when you came in & didn't speak. 6) .... As for the food I looked at it 3 different times & didn't look good & "1st" time I looked at it there were ants crawling all over the plate & area it sat on !! In checking back later the food was Not appetizing at all then either so never checked again !! Area didn't even smell appetizing when walking into the dinning room either !! 7) .... I never was told of any activities & just assumed there were none as never saw anything listed nor told there was snything to do. 8) .... This whole experience was most Extra Costly for me as had to hire movers again to get moved out !! For what it cost at this place, it was a super JOKE & I have told absolutely every one what a Total Old Run Down Dump that this whole Expensive Sad Experience this was !! Just "1" month before leaving I requested someone come look at this dump. The man who came down, with both the 2 young maintenance boys, told me he was one of the owners. I took him to the master bathroom & showed him all the "Ants" all over the floor & he just shrugged his shoulders. When I showed him all the gunk on the floor under the strips between carpet & tile where gunk was coming out, both times he said Well, why haven't you cleaned this up ?? I reminded him immediately was to be done before I moved in & also that I was "83" years old & can't get down on the floor !! About this same time I found out one of the management was jailed for Embezzlement of stealing "money" as she was doing the books !! I hope this answers your quarry as to my experience at this Horrible & Horriffic Dump !!

There have been at least 5 executive directors in the last 2 years. When the residents press their pendants it can take several hours to get a response. There is very poor communication from the on site management, and you can't reach upper management at all. It's cheap, that's about the only redeeming quality of this place.

Horrible Place. Elderly fraud report from past facility not caring for the residents that they have before contacted others.

This was the first time I ever had to do anything like this. Meaning, choose an adult living four a family member.... A place for mom make the process easy. I just chose the wrong place... everything looked good on the outside and sounded good, but it wasn't. 1. My experience was BAD 2. The facility is very clean on the front line... When it comes to the room, just ok. 3. Everyone is nice. 4. Very under staffed. Care for love ones is poor... love are left in room or hallways most of the time.... 5. Administrative staff are nice. They don't know what goes on. It's behind the scenes. 6. The food is good. The problem is that there's nothing in between breakfast and lunch. Our lunch and dinner. When you go there, there's fruit setting outside, but when you go into living quarters, there's nothing for your loved ones.... 7. Due to staffing being low, there's not a lot of activities. They like to sit the loved ones in front of the TV. 8. For what you're paying for a single room... No one's taking care of your loved one the right way.... I had to replace my aunt's clothing every month. Someone even took her bedding. They called me with problems every week about the dementia. So for the employees that are there, they are not even trained to work in that field.. I had to place my loved one somewhere else..

They promised to watch his blood sugar as he was diabetic and KNEW. 3 days at facility and i demanded they call paramedics. Blood sugar was 468 when they got there and over 526 when admitted to hospital. 9 days in hospital like hell I was putting him back there.

My experience is limited to the memory care unit only. My Mom was unique in that she was mobile and had not yet lost her ability to reason... she could not live on the assisted living side as it was not secure. The room size was okay ... I moved her from her home so the room was completely tricked out with her own things ... that was as not the case for many of the other residents. Basically the staff was not equipped to deal with the situation but they also didn't want a vacancy and overall it was a decent place for her to be. What I will say is that the best part was she did not have to share a room. The place was average ... the staff was average ... the cost was average.

I have nothing good to say about Pacifica Bonita- I moved after 3 weeks. First of all, they didn't have a bus for eight months when I moved in and the people were all complaining at the meeting. I was told that if I had to go to the doctor, I had to take a cab and then there's the food. The food was awful. They didn't have a good chef and I felt so sorry for the people that couldn't leave there. They're stuck in there cause they didn't have a relative to help him get out of there. I was fortunate that I had my son. I was told that they had a bingo group or a Bridge group and that was a joke. They didn't have a Bridge group and they only have bingo and there was about five people that played that for the most part the floor that I was on, everybody stayed in their room. They got fed in their room. They didn't walk. It was a very depressing place. They lied all the way through about everything they lied about I didn't have TV for the first five days. The shower didn't even work. I couldn't get it turned on. They had to have somebody that came and turned it on for me and then she come back about two hours later and turn it off. I can't say one good thing about them. One more thing the fire department came and they didn't tell anybody and the alarms are going off and I called. I push that little button that they said that saves your life and four hours later the gal came and told me what it happened. I went to the elevator, the elevator didn't work up. I'm up on third floor. I can't walk and that's the way they treated you

Initially, I was very grateful to have found Pacifica Senior Living Sunrise, and their amazing team. [name removed] provided lots of help, patience and guidance in helping my Mom find the perfect new home. Beautifully decorated, and well-kept property and community. The community and residents are very warm and inviting. Then, I discovered mold in my mom’s apartment during the first week of October and promptly informed the maintenance team. Unfortunately, the actions taken did not remove the mold and my mother continues to experience symptoms such as sneezing, coughing, runny nose, aches, and pains for months, which the Dr confirmed are directly related to mold exposure. The building have mold, do not move your family member into this facility.

Mom was recently transported to Salinas’ hospital because Salinas had a trauma unit. My Mom had fallen down and had some internal bleeding. By 9 AM the next day, the bleeding had stopped (no surgery), and she was cleared for discharge at 12 noon. My Mom called Park Lane and asked for transport. Park Lane refused the request. Google map shows the shortest distance from Park Lane and Salinas’ hospital is 21.3 miles. It was up to Park Lane and the hospital to arrange transportation. Salinas hospital noticed Mom was on Medicare. If the patient required gurney transport (ambulances transport by gurney), then Medicare and no one else would have to pay for the transport. After waiting 7 hours, my Mom must have been exhausted. At 7 PM, while still waiting, she fell down, hit her head, and died. All she wanted to do was go back to Park Lane and be with her friends, whom she had come to like very much. I hope no one else had to write their Mom's obituary on Christmas. Just the facts.

I would not recommend Pacifica Senior Living Sunrise due to a serious mold issue in my mother’s apartment. While the staff was friendly and helpful, the management’s handling of the mold problem was unacceptable. Within weeks of moving my mother into what was supposed to be a “newly remodeled” apartment, she began experiencing alarming symptoms, including a runny nose, coughing, eye irritation, skin rashes, and overall discomfort. We discovered mold growing on her belongings—purses, shoes, towels, and even furniture. Despite reporting the issue promptly, it took over three weeks of complaints to get any real action. The janitorial staff attempted to clean the mold by washing walls and repainting, but the mold returned. After a temporary move-out for treatment, mold was still found on items like towels and an umbrella holder. How can management claim the mold was “fixed” when it clearly wasn’t? Think twice before placing your loved ones here. Their health/safety should come first

The office administrators are a poor group of people to run a community like this one. It has real potential but the people who run this community have tarnished the potential is currently has. The business office manager, [name removed] is extremely rude to her staff, residents and us as the families of the residents. I have brought up concerns about my moms residency and it seemed like an inconvenience for her, i had to speak to the clinical staff to feel more supported in this transition in my moms care. Her higher ups seem to let her do as she pleases regardless of who it offends. I hope to see Woodmark take a turn and handle the inner problem.

Current resident: Place is always dirty and smells. I have made several complaints about the cleanliness but it hasn’t changed. I have seen reviews that speak to the cleanliness of the place. Are you sure they are taking about West Park Senior Living. Also the residents are very rude and nosy. I don’t enjoy living here, biggest mistake of choosing this place to live in.

I was lied to about cost from day one. Care by staff and protection from hostile patients was non existent. Was forced to pay charges that I did not owe and charged late fees at $[removed] month when I had paid early every month. Proof was given by me. Was forced to pay or they would throw him out. Derogatory comments kept him from being placed in a VA facility due to a statement that he made as a dementia patient. All new directors came in and refused to refund me. Home office as well never returned my calls. Never. Ever !!!!

The idea of cottages and the secured area for residents to wander around. That there are different levels of care as needed for residents. Improvement would come if staff was more helpful in the cottages. They seem to acknowledge concerns but no effort made to correct the concerns.

All of these categories get the lowest rating I can possibly give. I have been out of there since early Sept and still haven't heard anything from management about my departure or why. Terrible staff and place to live.

Started out good but now I have concerns. [name removed] is in memory care and was just recently sent to the emergency room because he was attacked by his roommate with several injuries with the main one to his head. It should be noted that this same facility had another memory care resident escape about a month ago and ended up deceased in a retention pond, also not found till the shift change. It was in the news and I did send my concerns at that time to the Executive Director with no info yet on follow-up and risk mitigation. Is it directly related to [name removed]? No, but it provides a data point on the level of care, or lack there of, being applied, especially through the night.

- No understanding of Parkinson's care. - ED doesn't want to make waves. He will smile and say he will address your concerns and then nothing will change. - Regardless of your doctor's prescribed medication times, the med techs will distribute meds when it is convenient for them. - Staff are kind and patient for the most part. Support staff have very little training. Staffing levels are often low at critical times like bedtime and wake-up time. The only way this place makes sense is if you are fully independent and just want your meals provided.

Bixby Towers used to be a great place to live. We have had family members reside there over the last 15 years. I have witnessed the dramatic decline in amenities and lack of customer service regarding repairs since Pacifica has purchased the property. The environment is unhealthy at times with regard to temperature regulation. There is no air when it's hot or heat when it's cold. The building is old and has been under construction for the last two years. This has been a nuisance to the tenants, it would be nice to be compensated for the inconvenience of it all. The elevators are unreliable as well as ground transportation. It is sad to me to have to deal with all of the above.

If we could give them a 0 we would. Soon after my dad was admitted into SVS the executive Director had changed twice and soon after that, the Director of nursing and many others resigned the new Director of nursing often blamed us. There was a new business manager that I had to continually hound at the beginning to get forms filled out for my dad and for me to be reimbursed. eventually a new executive Director came and he was trying, but there was so much damage and so many people coming and going they were unsure of how to do or take care of my dad. They hired many caregivers that were not qualified and really were quite lazy. There were a handful that tried but soon they could not keep up or turn the tide. I do not recommend them and actually have the state looking into some of the problems that are there.